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Pros: "I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC"
Cons: "Improve customer services"

Pros: "Sat in business class pods. Best flights we’ve ever taken !"
Cons: "Nothing"

Cons: "More leg room"

Cons: "I couldn’t get the seat to recline."

Pros: "Kind staff, long flight but the attendant were super kind"

Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."

Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"

Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"

Pros: "Comfortable seat."
Cons: "Ran out of meal options, flight was delayed so one option breakfast not appropriate at midday. The flight attendant blamed the person in front of me for taking the last other option. I had to clarify with her that meant there was only one option left. She seemed annoyed at me for asking."

Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."

Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"

Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Cons: "Nothing"

Pros: "Best inflight experience on economy!"

Pros: "Agents went above and beyond to help. Wish I had names because I was REAL impressed at how much they helped to get our bags checked. My son had purchased my ticket and not bought luggage voucher. They helped me get online and buy voucher. Would recommend airline to anyone traveling in that part of world."
Cons: "It was a very positive experience. No complaints. I will definately fly Air New Zealand when that is an option."

Pros: "Great flight with wonderful service."

Pros: "We made it to Christchurch safely and on time."
Cons: "We were charged $120 per checked bag. We couldn’t check in online, so we couldn’t pre-pay at the lower rate. Felt a lot like fraud, honestly."

Pros: "Most of the flight attendants were helpful and friendly"
Cons: "One of my pet dislikes would be when some passengers have oversized carryon luggage that take up all the room in the overhead compartment of their own and the next one! My bag was about 3 compartments in front of me, which I didn’t mind, until someone tried to claim my bag as theirs..."

Pros: "Punctuality. Confortable plane."

Pros: "Food vegan was good on all sectors"
Cons: "The aisles are very narrow especially in economy hard for a older person to negotiate"

Pros: "United flight crew was good. Check in was good and on time. Flight arrived early, smooth flight and landing was smooth."
Cons: "Recheck through LA TSA to domestic flight with United, was further hassle, might as well get naked to get through. Seat recline, too limiting (not asking much, just a bit further back). Pretzels were stale. Cabin crew seemed more friendly with dead heading pilots than passengers."

Pros: "Crew were friendly"
Cons: "Vegetarian options were all very similar. Over a 32 hour flight time I was provided with beans for breakfast/lunch and dinner. I would have preferrred more variety. Also being seated between two others was quiet uncomfortable for a long journey flight."

Pros: "Excellent gluten free meal offered! I appreciate the extra effort with providing a gf bun and muffin with most meals!"

Cons: "We did not receive Food and entertainment because the website was not clear that you have to pay extra for these things"

Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"

Pros: "The flight departed on time, arrived on time - run of the mill stuff for Air NZ. Crew very good as per normal"
Cons: "I swear the seats are getting more and more 'scrunchy'. There are more appropriate places to get almost intimate with your seat buddy."

Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."

Pros: "Friendly prompt service!"

Pros: "Everything! It's Air NZ!"
Cons: "Nothing!"

Pros: "The customer service is stellar, the planes comfortable. I will fly with them again in the future."

Pros: "Staff was nice."
Cons: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."

Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."

Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."

Pros: "Crew and entertainment good"
Cons: "More leg room"

Pros: "smooth flight, good treats, great legroom and fun crew!"
Cons: "nothing"

Pros: "I like SkyCouch."

Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"

Pros: "We upgraded to premium economy, and Tony was very attentive and took great care of us!"

Pros: "Everything"
Cons: "Nothing"

Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."

Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"

Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."

Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."

Pros: "Personal seat entertainment system, good choice movies& tv . My seat was comfy for coach, free wine was nice."

Pros: "Everything was perfect"
Cons: "Nothing"

Pros: "Everything good"
Cons: "coming back to work"

Pros: "Very Innovative. Love the Premium Economy seats. And unlike many other airlines that do Premium Economy the food is not just economy food. It is far better and as good as anything you get in Business."

Pros: "I was able to watch the entire Game of Thrones Season Six on the flight to Vancouver, and catch up with The Walking Dead on the return flight."
Cons: "The menu was poorly planned with very little fresh raw salad . The beef choice had potato salad and potato in the hot meal."

Cons: "People allowed to bring on too much carry on that will not fit so we all wait in the aisle behind them . Dumb."

Pros: "aisle seat"
Cons: "no food...not even orange juice."

Pros: "When I find it, I will post it"
Cons: "The only thing served for a 5 hours flight, right at dinner time, was some kind of cracker which could almost break your tooth and a cup of juice. The landing at Nashville was one of the worst I’ve ever had. Baggage retrieval was very slow"

Pros: "The crew were great, treated us well on the late flight to Nashville"

Cons: "First class lav was filthy."

Cons: "Would’ve like tv screens and not have to watch on my phone"

Pros: "I just really like the customer experience with Alaska. I dislike flying, but Alaska makes things as painless as possible."
Cons: "I don't think anything could've been better, it's not possible to be comfortable in coach, but we all already know that."

Pros: "The crew was very nice. Great movies to watch."

Cons: "It seemed as if the pilot didn’t know what he was doing Made us vomit"

Cons: "Had the exact same meal on both of our flights. Flight from Seattle was one hour late in departure."

Pros: "Flight was great. Crew was great. Alaska Air delivers great service!"
Cons: "WiFi was poor"

Pros: "Crew was great!"
Cons: "Seats not very comfortable. Online wifi/entertainment on personal devices is glitchy."

Pros: "One flight attendant was incredible! I dropped something and she helped me find it."
Cons: "Once getting on the flight we sat for an hour, the seats were very Uncomfortable."

Pros: "Fast boarding and flight. Food couldn’t really be rated as it was a couple cookies and a drink. Comfort was average for economy class seating. There was ample room to move your feet as long as there was room to stow your bags up top. On this flight there wasn’t much room. Too many people bring carry on baggage vice checking it in."
Cons: "Not enough room to stow carry on baggage."

Pros: "Crew. Punctuality. Drink Service Frequency."
Cons: "Didn’t discover until mid air that app needed to watch in flight entertainment via phone/laptop had to be downloaded before take off. Also would have appreciated staff asking the family of 10 (7 small children, 3 adults) to be more courteous of surrounding patrons"

Pros: "I broke my foot and was able to arrange a wheelchair. Their staff was great."
Cons: "both our flight to nashville and back to sfo were both hours late."

Pros: "The crew was friendly and the plane was comfortable."
Cons: "The entertainment feature was not working and there was only food for purchase other than one complimentary beverage which I found smaller than most."

Pros: "Boarding was very easy and crew was very attentive."
Cons: "Seats were not soft enough and my TV screen sound would not work."

Pros: "Crews were helpful. Flights were on time. Snacks were good."
Cons: "The screen says to Portland but it was actually for a Los Angeles flight. I almost boarded in the wrong flight."

Cons: "The crew seemed like it was their last leg of he day and were very snappy with many of the passengers. I can understand them being perturbed but it was a little excessive since we were all upset at the hour delay on the ground."

Pros: "Nice plane. Good crew."

Pros: "Phone charger on plane, headphones, possibility of renting a tablet, food options, good customer service"
Cons: "Flight change fee, the plastic piece next to the light above me made a loud buzzing noise the whole flight."

Pros: "On time depart and arrival."
Cons: "Sat in back both fights,ran out of good food before they got to us."

Cons: "Didn’t get window seats"

Pros: "The flight attendants are very friendly and helpful."
Cons: "The bathrooms could be cleaner."

Pros: "Our pilot was excellent. Best flight considering the weather while flying over Colorado. He was informative about the turbulence beforehand and did a great job steering through or around most of it. Typically I hate flying."

Pros: "The staff were excellent & super helpful."
Cons: "The snack choice."

Pros: "New airplane, friendly and engaging staff"
Cons: "None"

Pros: "Food for purchase - which is normal in the US. Expected experience in all categories."
Cons: "Checking in took more than an hour. I was flying internationally so was limited to one queue. Thanks to TSA Precheck there wasn’t additional stress. It may have been nicer to have more than one agent handling the International groupngogem the queue length and nature of the trips, which are generally more complex."

Pros: "Crew was Friendly and accommodating."
Cons: "For an International flight needs to be more entertainment options. there was none!"

Pros: "I didn't eat or watch movies, so couldn't rate those. The crew we're pleasant and helpful, and the pilot got us there in one piece, which is the important thing. Then, I managed to leave my suitcase behind, after picking it up at baggage claim. I had just arrived at my destination and realized it was missing, and before panic set in I got a call from someone at Alaska Airlines, saying they had my bag. Excellent! I'd definitely fly Alaska again, and recommend it to others. Eileen"

Pros: "Arrived early Attendants were friendly"

Cons: "I’ve was falling from the vent above my seat and into my hair and onto my lap... I called the flight attendent over to ask if it would stop and she told me it would not stop, it happens to any window seat because of the vent... I’ve flown a lot and NEVER had ice fall out of the vents repeatedly. Her response to my question was rude and she made me feel stupid for asking about the problem in the first place. The people around be we’re even shocked by her stern and rude response."

Pros: "No comment."
Cons: "No comment."

Cons: "The landing at SFO was very hard and a couple of was made very scared startled sounds!!!!"

Pros: "Service and only slight delay iin departure"

Pros: "My carry on was simply put underneath with the checked baggage. Then it was easily ready for me to grab for the next flight."

Pros: "Slept most of the time - no complaints. It arrived a little early, which was great. Baggage was there when we hot to baggage claim."
Cons: "No negatives."

Pros: "The crew was pleasant and helpful. Flight on time."
Cons: "I wish they would have included a meal or something more substantial than soft drinks/juice on a long flight."

Pros: "I really liked that Alaska Airlines are on time. Also that they board the back of the plane first after first class."
Cons: "There was a little snafu with my connecting flight from Seattle to Portland. My luggage did not make it on the plane but my husband's did. I was misinformed at the airport after I put a claim in as to when it would be delivered."

Pros: "Pretty solid flight, no complaints"
Cons: "Everything was divine"

Pros: "very friendly"

Pros: "Empty plane!"

Pros: "Peaceful"
Cons: "None"

Pros: "Great trip, great seats, great views and great people"

Pros: "They board the plane from back to front. They offer food for a price. Free wi-fi for in flight movies on your own device. Charging stations for your portable devices."

Cons: "Late departures both directions made for late arrivals, not too appreciated."

Pros: "Friendly staff. Efficient. Customer service was excellent."
Cons: "Plane was literally full. Seating is tight just like on any flight."

Pros: "Smooth all the way. In flight wifi was great."
Cons: "Changing seats on the same plane after one stopover at Spokane."

Pros: "Very efficient and on time. Very courteous, clean planes , no problems"

Pros: "Everything was just fine."

Cons: "Departure delayed again."

Pros: "Nothing."
Cons: "Extremely frustrated. Upon booking my ticket, I was told it wouldn’t be a full flight. At no point did u receive any information alerting me that it was going to be a full flight. I was extremely uncomfortable due to COVID."

Pros: "Service was fast"
Cons: "Better seats"

Cons: "Seats are tiny"

Pros: "Nothing"
Cons: "Proper communication"

Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."

Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."

Pros: "Nothing"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"

Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."

Cons: "You guys didn't allow me to get in this plane and i missed my flight."

Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."

Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"

Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."

Cons: "No food on board and we were hungry"

Pros: "Friendly crew."
Cons: "Slow boarding."

Cons: "No charging outlet."

Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"

Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"

Pros: "got there on time, no delays. very smooth"

Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"

Pros: "By"
Cons: "A three hour delay on the first flight and a hour delay on the second..."

Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"

Cons: "Terrible landing"

Cons: "Customs massively backed up. Somewhat disorganized"

Pros: "Same"

Pros: "On Time. Nothing else to say,"

Pros: "Nice updates"

Pros: "Friendly, leg room, on time."

Pros: "Nothing."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."

Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."

Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."

Pros: "The LGA team did great in difficult situation"

Pros: "Delta flew their way back into my heart this time around"

Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."

Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"

Cons: "Sat on the plane on the tarmac for over an hour in the cold..."

Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."

Cons: "Temperature was too cold"

Pros: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
Cons: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."

Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."

Pros: "The food"
Cons: "No entertainment"

Cons: "Bad"

Pros: "quick trip, no problems"

Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"

Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."

Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."

Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."

Pros: "Professionalism"

Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."

Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."

Cons: "Please review the message I sent concerns Atlanta hartsfield."

Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."

Cons: "Top marks for WestJet!"

Pros: "Eveything"
Cons: "Eveything"

Pros: "Excellent flight attendants. Comfortable seating. Nothing really was bad about the flight. Attendants at departure as well as arrival were helpful and attentive to our needs."
Cons: "Nothing I can think of."

Pros: "Staff was nice."
Cons: "Better communication in regards with mechanical issues."

Pros: "Everything. Thank you"
Cons: "Everything was perfect. Thanks."

Pros: "Nothing"
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."

Pros: "Space"
Cons: "Nothing"

Cons: "The boarding"

Cons: "My baggage did not arrive in my final destination"

Cons: "Total rip off. I won't be flying West Jet again if it can be avoided"

Cons: "The boarding process is terrible. One line for section 2,3,4 causes so much chaos."

Cons: "Issue handling for delay"

Pros: "Hmmmm... I got free earbuds. Though movies were “pay per watch” grrr... I thoroughly enjoyed every one of the 67 movie trailers...."
Cons: "The seat hurt, it really should be comfortable if you’re going to sit in it for upwards of 7 hours. FOOOOD... something complimentary to give to your passengers who payed so much for a great trip and are now starving to death in the back seat, chewing on the magazines as nourishment."

Pros: "Comfort, timing. Customer Service!"
Cons: "Technically problems with lightning on board."

Cons: "Delay"

Cons: "Crews were good"

Cons: "Lil late"

Pros: "Very comfortable, staff was courteous and professional and planes arrived ahead of schedule!"

Pros: "Staff are cute"
Cons: "Nothing"

Cons: "My returning flights were not correct. I ended up having 2 returning flights back to Halifax which made me have to overnight in Toronto unexpectedly."

Pros: "Option to watch movies on your device"
Cons: "Not useful if you don’t have a device"

Cons: "slight delay in takeoff but otherwise good"

Pros: "I fell asleep the second I sat down in my seat and buckled my seat belt, so I don’t remember anything about the flight except landing, and for me, that’s a great flight!"

Pros: "everything"
Cons: "nothing"

Pros: "Nothing"
Cons: "We got stuck at the airport for 20h because of westjet not having a pilot."

Pros: "The wifi inflight service"
Cons: "No food, only snacks."

Pros: "Everything was great"

Pros: "Nothing"

Pros: "It was overall ok , but over all disappointing that west jest became such a budget airline."
Cons: "I’m disappointed that west jet became such a budget airline, it used to be my favourite. Now there’s no monitors, you got to use up your own power from devices. I prefer to save my battery when travelling."

Pros: "Free upgrade and gate check!"
Cons: "No checked bags or meals for economy passengers"

Pros: "It was very enjoyable all round."

Pros: "Everything,."
Cons: "Too short"

Pros: "The staff was generally very attentive, friendly and professional"
Cons: "I didn't have any negative experiences."

Pros: "The service its good"
Cons: "One baggage did not arrived"

Pros: "Comfort, friendliness and ease of travel with Westjet"
Cons: "Can't think of anything"

Cons: "No TV screens, but there was an alternate"

Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"

Pros: "I felt comfortable"
Cons: "Hearing announcements weren't clear"

Cons: "Food options not much variety"

Pros: "A bit more seat room. I'm a tall guy and was a bit cramp"

Cons: "Everyrhing was great"

Pros: "service"
Cons: "There is none."

Pros: "Only the boarding was good"
Cons: "My luggage was damaged"

Pros: "Westjet staff and friendliness!"
Cons: "A bit warm On the plane from Toronto to Calgary but packedfkight."

Cons: "Seat space was too tight"

Cons: "Everything."

Pros: "There were no issues whatsoever, all went as planned."

Pros: "It was fast, friendly and over all made me impressed."

Pros: "Please continue this route, we love belize. Only airline flying direct."

Pros: "Everything was on time considering the heavy Holidays travels."

Cons: "The crew was so rude"

Cons: "Food quality"

Pros: "The crew was very attentive."
Cons: "There were no power ports on this flight."

Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."

Pros: "The entertainment options"
Cons: "The flight was delayed because of another flight before ours and there was poor communication."

Pros: "On time,"
Cons: "WiFi didn't work."

Cons: "The wifi signup process not seemless with Android."

Cons: "Make seat available for two of us together not every one in a deferent row"

Pros: "Even thou flight was delayed we arrive at a decent time."

Pros: "No"
Cons: "No"

Pros: "Normal expectations were met"
Cons: "It was fine"

Pros: "The pilot made up for a lot of time. The flight was said to be 1 hr 40 minutes about but we touched down after about only 1 hour in the air. Deboarding was quick."
Cons: "The flight was delayed three times. We eventually boarded and then spent another 30 minutes waiting to taxi. Another narrow plane with not much room."

Cons: "The seats were SO uncomfortable and my legs were cramped up into one position because there wasn't enough room for legs and knees."

Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."

Pros: "Quick boarding"
Cons: "Cold no food"

Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"

Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."

Cons: "Un necessary delays from start to baggage pickup"

Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."

Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."

Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."

Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"

Pros: "Uneventful"

Pros: "Boarding was a breeze"
Cons: "N/A"

Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."

Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."

Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"

Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"

Cons: "The seats are hard although spacious for a 3 set row."

Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."

Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."

Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."

Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."

Pros: "Extra room with empty seat"
Cons: "Seat didn't go back due to exit row"

Pros: "Nothing"
Cons: "I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable."

Pros: "The plane had a wider aisle - much appreciatedz"

Pros: "All good"
Cons: "All good"

Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."

Cons: "Plane size"

Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."

Cons: "The fact the flight was delayed for 5 hours due to weather."

Pros: "Overall friendliness of the crew"

Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."

Pros: "Arrived on time, left on time."
Cons: "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."

Cons: "That i booked a flight that departed 6:20pm on Alaska Airlines and found out i was put on a red eye American Airlines flight that left at 11:50 pm. In addition did not reciveve any notification of the change. Had to leave the airport because i thought i was leaving at 6:20 pm :("

Pros: "Everything was good"

Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."

Pros: "I liked the comfortable seats.. The crew working for American Airlines are polite and nice. From the very time to get the boarding passes and my luggage handling and all the hospitality, am really looking forward to fly more on American Airlines."
Cons: "There is not much to not like American Airlines as I don't have any bitter experiences till date and I don't wish to encounter too lol I would like more snacks beside Pretsels too and I wish to have a very good hot Fliter coffee or even green tea's during my flight ☺️"

Cons: "Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home"