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10.0
I was in and out fast, very happy with my experienceReviewed 27 Sep. 2023
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8.0
Spent a lot of time at the counter as they only had one person working the counter and several people in line.Reviewed 6 Jun. 2023
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2.0
On a holiday weekend there was ONE person working the counter for Dollar, Thrifty and Hertz. There were over 60 people in line and we stood there for over an hour. That’s absolutely ridiculous. I would have gladly paid more money to a different company that was able to get people in and out in under 10 minutes. Won’t use them again!Reviewed 1 Jun. 2023
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2.0
NEVER rent from Dollar, the orphan child of Hertz. Expect 0 customer service and runaround’s that will waste your time. WHAT YOU SEE IS NOT WHAT YOU WILL PAY. A quoted $350 one way from BNA to RDU went horribly wrong upon return. An older Kia Minivan ended up running me $850 for a 36 hour rental because I returned 4 hours late, despite calling Dollar (waiting 1 hour on hold), and being told the extra charges would amount to $31.50. Agent upon return said if I had a dispute to go to the Hertz counter, Hertz employee just checked my rental out on the computer and handed me the bill, not at all willing or able to hear that there was a discrepancy between being quoted $31.50 extra vs the nearly $400 extra I have paid. As someone loyal to National, I’m not making this same mistake again and advise everyone to avoid Dollar- possibly even Hertz too unless you’re a premium member.Reviewed 31 May 2023
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6.0
Buick Encore has a very awkward USB charging port with no charging pad as an option. Rental return was not good—Nashville Int charged for an additional four hours though it was returned on time, and fuel refill when it was returned full. Disappointed.Reviewed 17 May 2023
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6.0
For a 6am pickup only 1 counter person for 3 rental companies. Started out in a Hertz line and when the Thrifty clerk arrive had to start over in their line. When i reached the front of the line a 3rd newly arrived clerk asked me back to a Hertz terminal. This took what felt like over a half hour. I realize the clerks may not work for the individual rental companies but observed once there was enough staff the lines disappeared. Returning the car was easy enough. No staff was there, just leave the keys and note the milage.Reviewed 14 May 2023
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2.0
no one would ever assist me on the phone or in person….when i went to pick up my car no one was working. I had to dispute my charge and rent from another place. Worst experience ever. Will never never rent from Dollar again.Reviewed 26 Apr. 2023
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2.0
I liked the car and the price but I waited for 4 hours to pick up my car. There were over 100 people waiting in line.Reviewed 23 Apr. 2023
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10.0
Easier to find the car in the lotReviewed 12 Apr. 2023
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8.0
Roughly $460.00 to drive the car from Nashville to Memphis (approximately 220 miles) is a bit expensive! Also, the vehicle smelled like cigarette smoke. I will say that the customer service employee’s were nice to work with.Reviewed 28 Mar. 2023
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10.0
Great value, excellent car and convenience. No complaints at all.Reviewed 23 Mar. 2023
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6.0
Long line in Nashville and poor telephone customer service.Reviewed 5 Mar. 2023
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