2.0
When we got to the counter we were told they had no car just a pick up truck available. I had prepaid for the car so I don’t understand why they released it. My husband and I had to taxi to the hotel and try to find another car for our stay in Charleston. Was very disappointed that they couldn’t do anything but apologize.Reviewed 1 Mar. 2023
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10.0
Van was clean inside and out. The young man was very helpful and respectful. I will rent from enterprise in the future. Well done!Reviewed 11 Sep. 2022
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10.0
Outstanding customer service from pick up to return!Reviewed 16 Dec. 2021
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2.0
Cons:They let me reserve a pickup truck that none of the local offices had in stock.Reviewed 1 Jul. 2020
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10.0
Pros:Good service as usual.Cons:Did not have a compact for me as requested. Had to drive a family vanReviewed 13 Feb. 2020
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9.2
Headache-free RentalPros:Pick up location.Cons:After purchasing the 3rd party protection insursnce, the Enterprise agents said it wasnt the best idea to go that route. They offered (wanted me to purchase) their in-store insurance, which I did. They advised to cancel the 3rd party I insurance. Of course all of this is happening as I'm dealing with everthing else and i never got around to calling the 3rd party to cancel. So basically I paid for two sets of coverage. My point here is if you are going to purchase the additional insurance, wait until at the counter; it was basically the same price.Reviewed 23 Sep. 2018
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8.0
Cons:I reserved a sedan and when I went to pick up all they had was an SUV. I end up paying about $100 more in gas for my road trip as a result.Reviewed 26 Oct. 2016
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10.0
Living up to the longstanding reputationPros:The staff at Enterprise are always so good at staying positive and handling things quickly and efficiently. The crew at this location were no different! I had to put my car in the shop unexpectedly and I needed a vehicle capable of handling the duties of my small business for several days (delivery of small goods to several locations). Chuck and Ray were on point with their customer service and made everything a breeze, from picking me up before my rental to dropping me off after, I couldn't have asked for better service.Cons:Not applicable!Reviewed 25 Oct. 2016
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