7.6
Pros:Car was fine, staff were pleasant and efficientCons:I was to be charged $96 Canadian and my initial email confirmation stated this. Subsequent emails from europcar quoted the rate at $96 USD. A small difference but not insignificant. As usual in Mexico, the amount after all the mandatory fees was about $700USD.Reviewed 28 Jan. 2019
review from![kayak]()
2.0
NightmarePros:NothingCons:It is a total scam . Pick was a nightmare price was triple . Returned car 3 days early because it was a not running well . They wouldn't refund any money noy even insurance . Do not go there. They won't give u a car with your credit card insurance . U have to pay there overpriced insurance.Reviewed 23 Jan. 2019
review from![kayak]()
2.4
Huge problems all the way aroundCons:I reserved a car three weeks in advance of the pick up date, but when we showed up, they insisted that they did not have a car available for us. I argued with the counterman for 30 minutes since my destination in Puerto Escondido was an hour away, and even brought over a person from AVIS next door to interpret for me. Finally they brought me out to a car in the parking lot, and rented it to me. When I first reserved the car, I called the home office in the UK to verify what the final price with insurance included would be, and was told $107 for the car, and $97 for the insurance, for a total of $204. I would have rented from another company but it was the holiday week and all other companies were reserved 100%. Once they finally "found" a car for me, the price was now $242.00, take it or leave it. I will never rent from Europacar again.Reviewed 8 Jan. 2017
review from![kayak]()
6.8
Pros:Nice carCons:They tried to nickel & dime me by telling me the car I reserved was getting an oil change, so I could upgrade for ONLY $6.00 more a day. I said I would wait for the car to be returned from the oil change. Than after a ten minute wait I was given the bigger car, that I really didn't want. Those kind of tactics leave a bad taste in my mouth. FdeKReviewed 5 Dec. 2016
review from![kayak]()
2.0
Require their insurance which tripled pricePros:NothingCons:They claimed eurocar did not recognize credit card additional coverage nor personal auto insurance. As such, they required me to pirchasr their required minimal insurance, which tripled my rate. I went next door to hertz, who treated me great. Hertz said the rental car agencies their work off of commission so they charge what they want and say what ever they want.Reviewed 26 Nov. 2016
review from![kayak]()