"Excellent , support and service."(in 101 reviews)
"The "(in 101 reviews)
Cons
" at pick-up."(in 231 reviews)
"Worst rental of my life."(in 28 reviews)
" here again!"(in 22 reviews)
Reviews
Overall Rating6.1 OkayBased on 3513 reviews
Cleanliness
7.0
Comfort
6.7
Overall
6.1
Pick-up/Drop-off
6.2
Value for money
6.0
Recent reviews
Traveler rating
470
195
16
138
6
0
742
Find reviews that mention:
2.0
Rental price was significantly higher on Credit card than while prebooking online. Pickup was unclear, rushed and staff was not at the location.Reviewed 5 Dec. 2023
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8.0
No problems .. Good service staff make it a easy processReviewed 4 Dec. 2023
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10.0
Very positive experience with Europcar. Fair price, barely had to wait for the shuttle to the rental office, it’s a quick drive and not out of the way. I had no wait for car pick up or drop off. I will be back, A+ serviceReviewed 4 Dec. 2023
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4.0
Kayak's description AND the confirmation both say that the Europcar location is in the Ottawa airport, but this is a total lie. It is FAR away and requires travelers to call for a shuttle, which takes 15 minutes to get there. I waited outside in freezing Ottawa for a van to take me another 15 minutes away to a ROUTES(!!!) rental location. I SPECIFICALLY didn't want a Routes car because they suck as a rental agency. I then had to sign a million pieces of paper like it was 1985 and waited an obscene amount of time in an ugly rental agency. I consider this entire experience to be a scam due to the false advertising. To add insult to injury, there was a no refund/no cancelation policy. I feel duped by Kayak and this rental agency. I will literally never rent a car from Europcar or Routes in my life again. I would rather Uber everywhere even if it cost 50 times more than the price of a rental.Reviewed 3 Dec. 2023
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10.0
GoodReviewed 2 Dec. 2023
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2.0
This was an absolute horrible experience. I booked the car and the cost was $598. I arrived at the rental car facility and they said they no longer had that car available and they could give him an upgraded car for $1100 and that I had no other options. I tried to reach out to kayak. But you have no way of getting ahold of anyone. I will never be booking with kayak ever again. You are a 3rd party who does not care about the experience. You are not willing to do anything to make sure the experience goes smoothly. Horrible experience with Kayak and EUROPCAR.Reviewed 1 Dec. 2023
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2.0
We booked a car on your website for 89,98 €. When we arrived at the airport, we had to pay extra 56,99 € for "insurance" because we had booked the car on an American website. We have never been in such an embarrassing situation.Reviewed 1 Dec. 2023
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4.0
Even though we had coverage from a 3rd part insurance provider they insisted that we left with their basic cover package at $40 extra a day. I sent a few emails and they removed the charge 48hours later and refunded for the 2 days.Reviewed 1 Dec. 2023
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8.0
Too much pressure of upselling additional products of no real additional value.Reviewed 30 Nov. 2023
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2.0
When we got there they said the booking was not registered from Kayak so we had to luckily find a car available on the spot.Reviewed 30 Nov. 2023
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10.0
Everything was good. No complaints!Reviewed 30 Nov. 2023
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10.0
Friendly and professional pick up. Very convenient parking bay close to airport. Slightly nervous that my key was safe when dropping off since the office was shut- would have like some ‘receipt’ that I’d returned the car. But overall excellentReviewed 30 Nov. 2023
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