Van der Valk Hotel Goes

Good room, service and flexibility could be better

Good, functional room. Quality of food is good. Excellent breakfast.

Despite of the good food: the service is slow. Waiting time between courses is much too long. Staff needs to be reminded for drinks already ordered. Staff looks inexperienced and has difficulties to think together with the client. When my room key was disfunctioning, the stafd concluded immediately that I kept it with my phone, which was rude, eapecially when it was not true. As long as everything goes by the book: ok. But flexibility is low, likely because of inexperienced or insufficiently trained staff.