10.0
The reservation process, pickup, and drop off were very easy. Everyone was friendly.Reviewed 31 Dec. 2021
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2.0
We cancelled the car rental and have NOT received our $$ backReviewed 17 Dec. 2021
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4.0
Car was prepaid, yet I still had to wait 30 minutes in line in order to get the automobile. Then there was rather intense pressure to pre-pay fuel, buy more insurance, and the like--just so Hertz can generate more money.Reviewed 11 Dec. 2021
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2.0
Pros:Drop off was easy.Cons:Be ready for a wait at the pick-up counter (1-hr) and have to listen to their up-sell 20 times for each person in front of you. Car had a slow tire leak which required filling up every couple days.Reviewed 19 Apr. 2021
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4.0
Pros:Car was fineCons:I rented a Managers Special. I assumed, since it was a car rental, that it would be a car. I was given a choice between a pickup truck or a Ford Expedition. I had to pay to obtain a car. I feel that is false advertising.Reviewed 15 Apr. 2021
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2.0
Pros:ABSOLUTELY NOTHING! HORRIBLE EXPERIENCE!Cons:Everything could have and should have e been better! We had a car supposedly reserved and got NOTHING! There was not one single car available and WE WERE STUCK AT AIRPORT CAR RENTAL! Had to get a hotel and have family come pick is up all the way from Alamogordo the next day! Will NEVER book thru Kyak againReviewed 28 Mar. 2021
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6.0
Pros:Ultimately the car we got was sufficient and good. We weren’t able to do what we intended with it though.Cons:Pickup took in excess of 90 min and didn’t have the car I paid for. I was given a smaller car and offered no discount. Only option was to wait for my car to become available. Without an ETAReviewed 28 Sep. 2020
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10.0
Pros:Helpful and friendly.Cons:NothingReviewed 22 Sep. 2020
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2.8
Cons:The car was dirty old floss picks mustard something like sugar or salt that would have been disgusting even before the pandemic now it’s reckless and risking people’s lives I will never rent with hertz ever again for as long as I liveReviewed 20 Sep. 2020
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10.0
Pros:EasyReviewed 16 Sep. 2019
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2.0
Pros:The staff at drop-off 15 minutes going over the entire car inside and out. They finally found a 1/4 in tiny scratch on the windshield naked to the invisible eye. And charged me $15 for the invisible scratch. The Hertz check in staff was very rude and disrespectful to me when I questioned this lengthReviewed 11 Aug. 2019
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4.4
Cons:Staff wrongly advised that fuel would be prorated even if tank was paid upfront.Reviewed 25 Jun. 2019
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