Book Hertz car rentals in Aurora

Reviews for Hertz in Aurora

Recent reviews

Traveler rating

Wonderful

1

Very good

0

Good

0

Okay

0

Fair

1

Mediocre

0

Poor

4

2.0

The girl at the office was rude and no vehicle available to pick up . Ruined our day .Reviewed 16 May 2023

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2.0

I was desperate for a car of any kind. I found one 45 minutes away. Reserved it. Called an Uber and headed there. Then was called and told there was not a vehicle. The guy on the phone said it is normal yo keep taking reservations even though the cars are not a available. It was very frustrating!Reviewed 18 Jul. 2022

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10.0

Awesome experienceReviewed 12 Jul. 2022

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4.0

Pros:Drop off was super easy.Cons:Would have been nice if I could have picked up the rental from the location I booked it from. Having to pick up from an alternate location delayed our departure time by at least 2 hours due to additional travel time to pick up, and that location being extremely under staffed.Reviewed 9 May 2021

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2.0

Pros:NothingCons:Why waited until the day of pick up to inform me that there were no van available. Which we paid for it up front. Never again!!!!!!!Reviewed 5 Apr. 2021

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2.0

Pros:They didn't have my carCons:If they'd have my car , and place was closed at time of pickup ..went next day at open and they didn't have itReviewed 29 Mar. 2021

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5.2

Pros:yes she wasCons:Could have been clean.Reviewed 22 Sep. 2020

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9.6

Pros:Staff was superb. Wife handled the rental instead of myself due to schedule. Everyone helped her feel comfortable with the process. Good, new car. Pleasant to rent here.Cons:Took the Corolla on a long trip, not recommended. Upgrade to a sedan or whatever, to save yourself that discomfort. Wife and six yr old agree, it was fun and we had a good trip but, we are so glad to be back in my Impala. Next rental I’ll prob try a newer van.Reviewed 7 May 2019

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2.0

DissatisfiedCons:It seemed easy enough to reserve a minivan. But when i telephoned a few days before my pick up date to confirm my reservation i was given the run around with regard to payment sources. I offered to put down a $1000 cash deposit on top of my debit card and was refused. I was told if i had a Costco membership they would accept my debit card paymentReviewed 22 May 2018

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2.0

Had reservation was told too bad they didn't have any cars available!Pros:NothingCons:Rude customer service. Had a reservation and drove an hour to pick up the car and was told at first that they couldn't find the reservation and then when they found the reservation they told me they didn't have any cars and said there was nothing they can do. Very unprofessional and I will never give Hertz my business againReviewed 9 Mar. 2018

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6.4

Pros:The car was pretty good overall and included Sirius XM radio. That was nice for traveling 4 hours.Cons:They say there cars are smoke free, but ours smelled like smoke inside. Since people think it’s ok to smoke inside with the windows down, they don’t penalize people enough for smoking in these cars. So that’s a little disappointing.Reviewed 15 Oct. 2017

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5.6

Cons:They did not have a car the size of the one I requested in my Kayak reservation. The attendant did not tell me they would be charging me. Hertz charged me for an upgrade an additional $17, which I only saw on once I received my online bill.Reviewed 13 Jan. 2017

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• Has the Hertz rental car policy in Aurora changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Aurora?

  Standard (Ford Transit or similar) is the most frequently booked rental car type from Hertz in Aurora.

• How many car rental locations does Hertz have in Aurora?

  Hertz has 2 rental locations in Aurora. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: O'Hare Intl airport (ORD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from O'Hare Intl airport (ORD)?

  Yes