9.6
Pros:It was easy once it wasn't confusing.Cons:It was confusing. Need better instructions as to what to do with the cars after entering the garage. Block ff the first couple of stalls with arrows pointing to where you want the cars during business hours.Reviewed 29 Jul. 2019
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9.6
Pros:Friendly staff, nice clean carCons:The dropoff point at XNA is not very well marked. Luckily it was really early in the morning and I was able to back up to the rental lane.Reviewed 27 May 2019
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10.0
Pros:Good clean carCons:We waited close to one hour for the carvReviewed 24 Oct. 2018
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9.6
Pros:Ease of pick up and drop off.Cons:I had a problem with a 70 $ difference in the price online versus in-store. However, the nice gentleman behind the counter adjusted the price!Reviewed 27 Mar. 2017
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3.6
Cheap and dirty vanPros:Tons of storage.Cons:The van was dirty. When I called to let them know they offered to clean it but I was already home and didn't want to go back. I ended up cleaning it at home. It had chunks of mud inside the van. It looked like someone had taken the mini van off roaring. If I could give a zero for cleanliness, I would. The windshield was dirty and had chips in it. When I called they said it was from a hail storm. I get it, they can't control the storm. But they can fix the issue prior to renting out the car. Wipers were in terrible shape and there was no windshield washer fluid. Car handled poorly at highway speeds. Needs at minimum balance if not alignment. Tires are wearing abnormally and the van pulls to one side. The antenna on the radio didn't work. And despit stating it had satellite radio, it didn't. When I told the agent at return, he didn't really seem to care or want to remedy it. They did give me $50 credit for cleaning the van. I will not rent from Hertz again.Reviewed 26 Mar. 2017
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10.0
Pros:Great friendly and efficient service!!!Reviewed 29 Nov. 2016
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