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6.0
Pros:It was a little higher than normal, but I was glad that there wasn't an exorbitant charge to return the car in another city. In Europe, I've experienced no additional charges at all for dropping off at a different airport/location.Cons:The Corolla I ended up in was fine, but in signing up for a "Hertz Choice" at pickup for a slightly better rate, I think the upsell game was afoot (put me in a very tiny car so that I'd have to choose a larger, more expensive vehicle). This is the first time I've rented with a company that I've experienced this (perhaps I've been lucky in the past, and a mid-size just always came up?). Dropoff a little strange because no one was checking in cars at MSP. Had to explore to get a receipt--perhaps this was a covid thing?Reviewed 3 Jul. 2021
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6.0
Cons:Cruise control on the 2019 Versa that I rented did not work. The cruise on/off button on the steering wheel was faulty. I rely on cruise control to keep me from speeding when I drive on the interstate freeway. Not having cruise control was a major inconvenience. Agent at counter was not clear as to what I was paying for, vis-a-vis how much gas I needed to put in the tank, before returning the car. If is unlikely I will rent from HERTZ in the future.Reviewed 23 May 2021
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10.0
Pros:Staff was excellent! They waited 30 minutes past their closing time to accommodate my flight that was landing in CVG at 10:17pm Best experience and most courteous employee everCons:There was last car on the lot. Extreme shortage of vehicles in CVG apparently so I wasn’t going to complain. The inside of the car reeked of some sort of someone from the previous renters (not sure, cigarettes? Weed?) anyways As I said I opened my window and clinched my feet and made it through my ride to Lexington. I was grateful I got a car and that they waited for meReviewed 13 May 2021
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10.0
Cons:NOTHINGReviewed 5 May 2021
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8.0
Pros:Staff friendly, efficient.Cons:Reserved a full size car, to have a trunk. Only SUVs available. Given an SUV that was small & underpowered compared to a full size car.Reviewed 13 Dec. 2020
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2.0
Pros:NothingCons:The rental car desk had closed by the time my flight landed so I did not get a rentalReviewed 14 Sep. 2020
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9.6
Pros:Yes, people were friendly, drop off super easy!Cons:The ONLY thing, I feel like we should of been able to park our car for free!Reviewed 11 Dec. 2019
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8.8
Pros:Price!Cons:Intermediate sized car is a little smaller than expected. The five of us only travelled in it together once since that was too tight. Three of these people are under 5 ft tall, no one is obese.Reviewed 22 Nov. 2019
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10.0
Pros:The staff made every thing so easy.Cons:The only thing better would have been if I didn't have to drive all the way to the airport to obtain and return the vehicle.Reviewed 9 Jul. 2019
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7.6
Pick upCons:Hertz always tries too hard to “sell up” on everything, not a fast pickup compared to other car companiesReviewed 7 Aug. 2018
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7.6
Insurance was a ripoff -bait and switch- will not use Hertz again-Pros:Nice clean vehicleCons:Was quoted one rate for insurance and thought I selected it. Then priceline wanted to sell insurance so called and was told by Hertz specialist to wait and get insurance at the time of pickup. Was quoted over $100 for insurance which was completely different than the $7 a day I selected online. Will not use Hertz ever again. Never had this issue with Enterprise.Reviewed 26 Jul. 2018
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2.0
Pros:Nothing about my experiences I liked.Cons:1st I never got a confirmation email and I had to call two times to finely get one. 2nd Instead of charging us $820 they where trying to charge us $1,200 and up. Unforgettably our card didn't even hold that much so we had to walk and ride a bus around Ohio trying to find a new rental car company.Reviewed 25 Jun. 2018
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