1.9
I reserved a car from Hertz in Concord, NH in July 2021 for rental the last weekend of September of 2021. When I went to pick up the car on Friday September 24th around 4:30 PM I discovered (through a non-Hertz airport employee) that Hertz no longer rents cars out of Concord & I should take the 30 minute drive down to Manchester airport if I wanted a car. Hertz failed to notify me of the closure of their Concord office. When I attempted to call the Manchester Airport Hertz, the phone would ring, unanswered, until the line disconnected. When I attempted to call the Hertz reservation number, the automated menu took me around in circles until I got frustrated & hung up. Upon arriving at Manchester airport I was told by the Hertz employee that my reservation could not be found using my name. I needed to provide my confirmation number which I did not have. That is my fault but, in my defense, I assumed that other info (such as my name) would have been sufficient to look up a reservation. Fortunately, I was able to rent a car through Alamo & enjoy my weekend getaway. Needless to say I will never rent from Hertz again.Reviewed 28 Sep. 2021
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8.0
Cons:They close Saturday at noon. I showed up in the afternoon on Saturday but ended up having to come back on Monday to get the car. Staff was great, car was clean, but be aware of this limitation.Reviewed 15 Feb. 2019
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10.0
Great value and servicePros:Awesome Customer serviceReviewed 3 Jun. 2018
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10.0
Pros:Easy, friendly fast and professional.Reviewed 3 Apr. 2018
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7.6
Car was great, but agent didn't want to honor KAYAPros:The Ford Focus we rented gave use absolutely no trouble at all.Cons:The agent was very pushy, trying her best to make us pay for things we didn't want or need.Reviewed 15 May 2016
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