10.0
Outstanding experience because of Seth. He was very professional and expeditious in my rental. He is an assett to the location and I will definitely rent from Hertz again because of my experience. Highly recommendReviewed 2 Sep. 2023
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10.0
The process was easy! I would do it again!Reviewed 27 Sep. 2022
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10.0
The staff were courteous and efficient.Reviewed 8 Apr. 2022
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2.0
Pros:Staff was fine, but they will let you reserve a car, arrive at pick-up time, just to tell you they don't have any cars available??? Why can you reserve a car...IF THERE AREN'T ANY AVAILABLE??? FIX YOUR SYSTEM.Cons:I don't know, actually have what is being advertised and agreed upon.Reviewed 5 Mar. 2021
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7.6
Pros:They did not have the SUV that I actually rented, but I felt they were very accommodating and found me a nice enough automobile. Although I would have rather had the SUV, the car was fine.Cons:The place needs some signs so that people know where to go to pick up and drop off. The Hertz office is behind locked doors, and unless someone happens to walk by and let you in, you have to stand by the locked door until someone sees you. The sign posted on the door with phone numbers to call for assistance has bad/wrong phone numbers!Reviewed 3 Aug. 2017
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5.2
real problemsPros:The agent, Rosie Ball, was very gracious and professional.Cons:The car had over 40,000 miles on it and the tread on the tires was very low. I had to drive thru heavy weather so it was very scary. The key fob would not open the trunk.Reviewed 7 Apr. 2017
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4.8
Terrible SitePros:The person working the office (Rosie) was very pleasant and helpful.Cons:Zero signage at the road, parking lot, or building. I called from outside to confirm the location and had to take an unmarked elevator to the second floor. The door in the lobby had a note "Do NOT knock - call________ for Hertz assistance" Very strange, awkward, and tenuous. Only one person working the office so when she went down to help the other patron, I was left alone in the office until her return. (Again an awkward experience.) To top it all off, the car was covered in mud.Reviewed 8 Mar. 2017
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6.8
Pros:rep was a nice personCons:Drop-off location had closed and moved to the airport and was NOT indicated on their websiteReviewed 19 Jul. 2016
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2.8
Over ChargedCons:Returning my car in Dallas to DFW Airport and was caught in funeral procession for one of the DFW Police Officers, no worries I waited and paid my respects. I was an hour late to drop off my car, they charged 58.00 an hour plus another 23.00 insurance fee, so 81 dollars for being 1 hour late ridiculous. The worst part is the guy scanned my car in said have a good day everything was good, then as I am going to my flight I review the receipt and noticed the extra charge. At least they could of said something. I will never rent from them again.Reviewed 17 Jul. 2016
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4.4
They moved and had no transportation to new locatiPros:The car was as expectedCons:Very poor communicating, did not inform customers about moving about 10 miles awayReviewed 30 May 2016
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