Pros:I got off my flight and the counter was closed. A super nice agent with another company tried to find my keys and contract which were no where to be found. I am still working on a refund.Cons:You could have been open or at least had my stuff ready so someone else could have helped me.Reviewed 26 May 2021
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10.0
Pros:Check-in and check-out was very fast and efficient. We were upgraded to an SUV for free, which was a nice surprise. Overall, very pain-free experience.Cons:Nothing needed changed.Reviewed 20 Apr. 2021
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2.0
Pros:NothingCons:We arrived at 800p which was scheduled and they were closed. We could not get another car because everything was sold out. Had to pay for ubers and hotelReviewed 29 Dec. 2020
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8.4
Cons:It was the Ford Edge. Hard to lock up. Alarm went off! Alarm would not set up - spent 30 minutes trying to figure this one out. Finally after closing the rear opening on the SUV for the third time, the alarm was able to be set. So, it wasn’t Hertz, it was Ford who had a problem. I would NEVER buy a Ford Edge.Reviewed 6 Oct. 2020
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10.0
Pros:Saint John the desk attendant, when I picked up The car. He went above and beyond for me! He even brought the vehicle curb side for me! I’ve never experienced wonderful service like I did on Wednesday March 25 @ 5:00PM in Fargo, ND with Herttz Rental! Thank you s million timesReviewed 27 Mar. 2020
review from
10.0
Pros:Staff was very friendly. The pick-up and drop-off were close to the rental counter and baggage claim.Cons:Just fine.Reviewed 25 May 2019
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8.8
Car in great shape; well-pricedPros:Very pleasant staff Great price on car Car was comfortable and clean and drove well (started easily) despite very cold weather. Car did have snow brush (which we needed).Cons:Waited thirty minutes for reserved car Car was very clean (being cleaned) Statement mis-stated miles driven, though that did not affect priceReviewed 18 Jan. 2018
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10.0
Good human interactionPros:Customer serviceCons:NothingReviewed 30 Mar. 2017
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