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2.0
They told me to cancel my reservation and get a new one at the counter. I didn't realize that I couldn't cancel, so now I've paid for it twice. I need a refund.Reviewed 6 May 2022
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2.0
Cancelled car. No others cars were available to be picked up on arrival. The tried in my international mobile which was not In use. An email would had been appreciated.Reviewed 17 Apr. 2022
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8.0
Stay open later in the evenings would have been nice. Our airplane arrived around 9 pm it would have been nice to have gotten the CR then rather than coming back to airport the next day.Reviewed 16 Apr. 2022
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10.0
The “Jetta” or similar was not ready as I got there a bit early so they put me in a black convertible Mustang! It was a wonderful unexpected surprise!Reviewed 5 Nov. 2021
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10.0
We liked that the counter was right in the airport and close to the baggage carousel. We loved that it was easy to get our car from the lot.Reviewed 2 Nov. 2021
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8.0
The car was a mustang convertable which is fun of course but a 2 door and with a smallish trunk and inappropriate for dirt roads 😂 My only complaint really is we were charged an extra unexpected $30+ airport tax at check inReviewed 24 Oct. 2021
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10.0
I missed my connecting flight and couldn't pick up the car on time. Due to a full-day tour that I scheduled for the 2nd day, I couldn't go get the car till the 3rd day. Their policy is that they would hold the car for 24 hours but then nothing is guaranteed afterwards. The person at Hertz Flagstaff location who helped us managed to get us a car even though the kind we booked was not available anymore. The car we ended up having is really fun to drive and we had a great time for the remainder of the trip!Reviewed 23 Oct. 2021
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10.0
I would definitely rent from Hertz again I arrived late in Flagstaff and they closed at 4 pm so I took a taxi to my hotel and the next morning they came and got me from my hotel. Hertz was awesome thank you for everything. Their employees were very kind and courteous people.Reviewed 14 Aug. 2021
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10.0
Pros:friendly and efficient staffReviewed 29 Oct. 2020
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7.2
Pros:Once I got my car, it was a better make/model than what I had reserved.Cons:Unfortunately, even though I had a reservation, there were no cars available when I went to pick up and I had to wait for 2 hours! This has apparently been a problem in Flagstaff for weeks, no inventory. I feel bad for the staff since its outside of their control, but WTF.Reviewed 19 Oct. 2020
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2.0
Pros:Staff was nice but had no cars and blamed it on corporateReviewed 13 Oct. 2020
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2.0
Pros:NothingCons:Didn’t even get a car from Hertz. When I arrived the attendant told me “they had no cars” so I guess my reservation was useless. Attendant wasn’t helpful or offered anything, so I was stranded with no car at the airport. Was able to scramble and get a car last minute with another agency at triple the price. Never using hertz again, serious headache.Reviewed 22 Sep. 2020
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