Book Hertz car rentals in Folsom

Pros: Staff was over taxed and under prepared. Misrepresented their abilities and timeliness.

Cons: Their staffing so so substantially inadequate that I watched a woman wait 90 minutes to cancel her reservation. Literally could not have been worse.

Cons: Took an hour and 20 minutes to receive a car after we called right when they opened and confirmed we’d be coming and needed a car to drive 2 hours to make a flight. Horrible service.

polr location and undertrained staff

Pros: The car itself was fine, it was a good price and had no issues.

Cons: The staff were all pretty young and didn't seem to know what they were doing. They were overbooked and didn't have a car for me at the time of my scheduled pickup. I ended up with a smaller car than what I had reserved and was not discounted the price; but after an hour of waiting there with two small children I needed to get going so I didn't have much choice but to take it. Dropping off the car was no better. I waited 20 minutes just to drop it off. The office was again full of people waiting for cars because they were overbooked. New management is definitely needed here. I will not rent a car from this location again. By far the worst experience I have ever had with a rental place.