10.0
Cracked windshieldPros:We had a stone kicked up from an 18 wheeler and was concerned about how to handle the issue with Hertz since were didn't take out the extra coverage. We called our insurance and had everything arranged but did have a deductible. When we pulled into Hertz, the al who managed our car in Phoenix gave us a flat rate which was less then our deductible and did it all in one transaction. I had envisioned having to hassle with a manager but it was painless and we paid the flat amount. Car was great and we couldn't have been happier!Cons:Car wasn't ready she we arrived to Grand Junction, which wasn't a big deal but they did ask us if we would take a smaller car but it turned out the price was higher for the smaller car. We went to lunch and got the bigger car - a Nissan Rogue, which was very ice.Reviewed 4 Sep. 2017
review from![kayak]()
2.0
Cons:When I arrived to pick up reserved car, I was told there were no cars available.Reviewed 14 Mar. 2017
review from![kayak]()
2.0
No car when I arrived! Horrible!Pros:Nothing... there was no car!Cons:No car! I drove 3 hours to pick up a car I reserved with Kayak. I had never used Kayak to reserve and I certainly won't use it or recommend it ever again! When I arrived they said that even though I had a reservation that they were out of cars! No other companies had cars either and it left me totally stranded! How can u make a reservation without making sure the company actually had a car first? Extremely disappointed and very frustrated.Reviewed 13 Mar. 2017
review from![kayak]()
10.0
Pros:Quickly picked up the car I rented , drove to all of my destinations, not one bit of trouble and an incredibly easy and efficient drop off. Friendly service all around!Reviewed 19 Oct. 2016
review from![kayak]()
2.8
When I showed up to pick up my vehicle let they haCons:When I showed up to pick up my vehicle they had no cars left. I asked to upgrade when they did have more cars driven in from a nearby hertz. They said "those are for the people who reserved a larger car" and that I reserved a economy. I mentioned that they gave away my car so why can't they alow me to have somebody else's and if they would please tell me why they gave away my car. When I asked her to explain she simply said "no" honest to God she said no she won't explain. I recorded this conversation on my phone. Will be happy to send the video of this conversation. I was calm and did not yell. I just simply got "no" for an answer when I asked if she would explain. Was a arrogant horrific answer.Reviewed 22 Sep. 2016
review from![kayak]()