Book Hertz car rentals in Grapevine

Reviews for Hertz in Grapevine

Recent reviews

Traveler rating

Wonderful

0

Very good

1

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

5

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pick up the carfriendly staff

car availablegreat experience

car was cleanpick up and drop

rented a car

2.0

Cons:The rental office was closed. We couldn't get any satisfaction from either Priceline or Hertz. In short, there was no rental. We had to make other arrangements at the last minute which cost us and extra $100 for a shorter BBC rental period.Reviewed 1 May 2021

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2.0

Pros:Nothing I never got my rental car.Cons:The place to pick up closed at 12 noon. My pickup time was from 12 noon to 1 and I was not able to get my car because it was closed.Reviewed 2 Nov. 2020

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2.0

Pros:Carlos tried to be helpful. Thank you. Nancy was snobby.Cons:No cars available even with reservations quite the waste of time and money. Such a hassle dealing with hertz.Reviewed 14 Oct. 2020

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2.0

Pros:NothingCons:If they hadn't falsely advertised that they had a car when they didn't.Reviewed 11 Oct. 2020

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2.0

Pros:Nothing. It was hands down the worst experience I've ever had. I ended up with no car and no response from Hertz. This was a nightmare that ended up costing me about 8 times as much as the rental was.Cons:I should have booked elsewhere. The experience, or lack of there of, was TERRIBLE!!!Reviewed 8 Sep. 2020

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8.4

Pros:The staff was super friendly and helpful. Carlos made sure my trip was stress free.Cons:Better instructions for drop off after hours.Reviewed 7 Aug. 2020

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10.0

Pros:Manager is super friendly. The location is convenient.Cons:I dropped off after hours and wasn’t 100% sure what to do.Reviewed 3 Jun. 2019

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10.0

Super easy!Pros:It was fast and easy.Cons:Everything was great!Reviewed 9 Oct. 2018

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2.0

PitifulPros:The car was the worst rental I have ever had.Cons:The car was dirty when I picked it up. It had a very bad odor. Trash was left in the car and in the trunk. I had to pull over and clean the bugs off of the windshield. The passenger window would not seal and made a loud noise the whole trip.Reviewed 12 Mar. 2018

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10.0

Pros:Easy process to rentCons:Wasn't totally clear on after hours return processReviewed 21 Nov. 2017

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2.0

Will not use Hertz againPros:NothingCons:The service was awful. The pick up sight closed at 6 pm. Flight was delayed by an hour due to weather. So I missed the pick up time by 30 minutes. When I tried to get help that night, I got routed to a reservation center that said she could do nothing to help me but would be glad to book another reservation for now one day less at $300 more. I decided to go to the pick up sight next AM to talk with a customer rep face to face and was told by the gentleman that it was " above his pay grade" to help me with either reinstating the original reservation or with refunding what I had prepaid. I finally decided it was easier and cheaper to make a different reservation with a different company for less than 1/2 the price. And this was for a rental period longer than 2 weeks.Reviewed 19 Jun. 2017

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4.4

Pros:Car was some what comfortableCons:The address is to the hotel not the convention center so we went to the wrong place. Directions and signage are not clear in the garage, I got to the desk at 6:05 and no one ever was there and another women was trying to pick up her car and one women came out and said everyone had just left, I gave her the key and ticket with the mileage and space number, and hoped she was going to log it as returned. Not good customerror service.Reviewed 19 Feb. 2017

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• Has the Hertz rental car policy in Grapevine changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Grapevine?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Hertz in Grapevine.

• How many car rental locations does Hertz have in Grapevine?

  Hertz has 1 rental location in Grapevine. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Dallas/Fort Worth airport (DFW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Dallas/Fort Worth airport (DFW)?

  Yes