Guest reviews
Overall rating
6.8
Good
Based on 18 reviews
Cleanliness
7.1
Comfort
6.8
Pick-up/Drop-off
6.8
Value for money
6.5
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
4
2
1
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4
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2.0
Pros: Worst experience ever!!! We ended up with no car but they charged us for it anyway. I will never use them again!!
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2.0
Pros: Hertz locally called said they did not have a car and never called back
review from
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8.0
Pros: Easy, Just pick it up and go.
Cons: I'll let you know when my $200.00 dollar deposit is returned to my credit card.
review from
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4.0
Cons: Showed up at 4:05 to pick up a reservation for 4:00. They were closed at 4:00 apparently leaving me an another elderly gentleman stranded.
review from
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2.0
Never book with hertz
Pros: N/A
Cons: 6 days after cancelling rental still trying refund
review from
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10.0
Excellent, fast service
Pros: Quick in and out. Excellent vehicle. Thanks!
review from
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10.0
Pros: Great
Cons: Nothing
review from
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8.0
Pros: The clerk at the desk was very accommodating and friendly.
Cons: I requested a full size car and was given a mini SUV. I use a walker and it would not fit in the mini SUV. We tried two other vehicles and finally found one that it would fit into but you there was not a full size car there for me. The walker would fit in the trunk of a full-size car. The vehicle I was given was fine but the hassle of changing cars wasn't.
review from
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10.0
Pros: Quick service. Car was nice.
Cons: Nothing
review from
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9.6
Easy breezy
Pros: Friendly staff, ready to go with my rental contract when I arrived. Car was nice and had no issues.
Cons: Lot to return car was very full, hard to find a spot. Not a big deal though.
review from
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2.0
Cons: I did not get car. $200 deposit for car totally overkill. I have insurance AND i got their insurance. But still want more money?? Then said couldnt secure with my debit card. I could pay for it with debit card but still needed credit card. I will never try to rent a car again from you or anyone else. Oh also would be 10 days to get my deposit back after car returned.
review from
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6.0
Pros: The car itself was nice and enjoyable.
Cons: Car smelled heavy of cigarette smoke. I purchased a premium vehicle and did not get a premium vehicle.
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