Book Hertz car rentals at Jackson Hole Airport

Reviews

Recent reviews

Traveler rating

Wonderful

8

Very good

0

Good

2

Okay

1

Fair

1

Mediocre

0

Poor

9

2.0

Customer service at the front desk was awful. They spent what felt like an extra 10 minutes aggressively pushing for me to upgrade my vehicle to something I didn’t need which would have more than doubled my rental. They used tactics like telling me I don’t know how to drive in the mountains, telling me the ALL WHEEL DRIVE VEHICLE WITH SNOW MODE wouldn’t be at all suitable for the snow, and telling me that once the snow hits, it’ll be impossible for me to make it over the pass. When I responded to that last one with “I’m already staying in the other side of the pass, so that won’t be a problem,” she responded with a very condescending “well I guess you have it all figured out then, don’t you.” They were also aggressive with pushing the add ons that I didn’t need, like prepaying for the gas even though I knew I wouldn’t use more than half a tank, and getting the additional insurance. After inspecting the vehicle, we saw that the mirror and ski rack had some damage to it. They marked the mirror, but when we asked about the ski rack, they were very dismissive. The whole point of our trip was to go snowboarding. We asked about replacing the rack which he told us would take to long, we asked about getting a different vehicle which he said none were available, and when we asked if they at least had a lock for it so our snowboards wouldn’t just fly off on the highway, he simply looked past us and said “next customer in line please.” When we returned the vehicle, as we were leaving I saw one of the employees at the return shop kick the front right fender. I’m sure it was to get some snow off, but still, what the heck???Reviewed 29 Feb. 2024

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4.0

Got a nice vehicle, but the service was mediocre and the car was not clean.Reviewed 3 Nov. 2021

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10.0

Pros:Nothing. We cancelled the reservation because of high price and then they moved the car pick up from airportReviewed 23 May 2021

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8.0

Pros:convenience; reliability; helpfulbessCons:Price very highReviewed 15 Feb. 2021

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10.0

Pros:Easy pick up and drop off, clean, vehicle met expectations given the climate.Cons:Very costlyReviewed 22 Dec. 2020

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10.0

Pros:Staff was very helpful. I had to upgrade because all of our stuff wouldn't fit in the vehicle i reserved.Cons:I can't add anything hereReviewed 18 Oct. 2020

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10.0

Pros:Quick check-in, polite service and got the class of car I paid for.Cons:Keep up the good work.Reviewed 28 Sep. 2020

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10.0

Cons:All goodReviewed 5 Sep. 2020

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10.0

Pros:a clean, very nice car. Bigger than expected, which proved to be very useful.Cons:The guy at dropoff was not friendly and made faces when I did not know what kind of car Sequoia isReviewed 31 Aug. 2020

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8.8

Pros:We were given a comfortable vehicleCons:The representative could have been friendlier. Did not seem to want to answer our questions.Reviewed 31 Aug. 2020

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4.8

Pros:Manager was rude and not willing to work with meCons:After calling customer service and getting issue resolved the manager still was not willing to follow direction from customer service repReviewed 8 Aug. 2020

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9.6

Pros:Was grateful to get an upgrade.Cons:We had a great experience and loved the vehicle!Reviewed 26 Jul. 2020

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More

• How much does it cost to rent a car from Hertz at Jackson Hole Airport?

  On average a rental car from Hertz at Jackson Hole Airport costs C$ 48 per day.

• What is the most popular rental car from Hertz at Jackson Hole Airport?

  Premium (Chevrolet Suburban or similar) is the most frequently booked rental car type from Hertz at Jackson Hole Airport.

• Does Hertz offer shuttle or airport pick-up services from Jackson Hole Airport (JAC)?

  Yes