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2.0
When I got to Hertz MCI there was no cars available and no employees. I was forced to take an Uber to my room.Reviewed 11 Jul. 2023
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8.0
The Altima rode smooth but getting in and out was too low I would have preferred a car that wasn't a low rider. Customer service was ok but when we were sent to find our car in the lot, there wasn't anyone to greet us to find our car and explain that we could pick any car in a certain area. We just didn't know how their system worked, so I had to go and find someone to help us and then she explained the process.Reviewed 11 Jun. 2023
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2.0
They didn’t give me the car I reserved. I reserved an SUV and they gave me a compact.Reviewed 9 Jun. 2023
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2.0
I originally booked a one-way rental car that was supposed to have been picked up from downtown location. However the agency called and cancelled my reservation the night prior to pick up. I was left to find another vehicle on my own —— at a much higher rate $$$. This was very inconsiderate on the part of Hertz.Reviewed 28 May 2023
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2.0
Clerk at the front desk mocked me for politely asking not to use their insurance or roadside. Employee outside mentioned it would be "easier" if I took another car in a different space than what was assigned to me. I asked him if I needed to switch or if it was his opinion that I pick a different model and he said go ahead and use that car. The address from the drop off was no where to be found on any documents. It was "St Louis Box Trucks" which also did not appear on Google maps. Had to call their customer service and wait to get an address. Terrible experience.Reviewed 17 Apr. 2023
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8.0
Quick and easy pick up and drop off. very friendly and professional staff. Car was clean and reliable and had everything we were looking for.Reviewed 4 Apr. 2023
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10.0
Quick and easy service from pickup to dropoff. Clean car without any operational issues.Reviewed 8 Mar. 2023
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2.0
Charge me extra 23usd for hidden fee. And the cars outside was very dirtyReviewed 6 Oct. 2022
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10.0
At pickup in Kansas city the Agent was awesome! She was professional, courteous, and extremely nice. When I dropped off in Chicago, there was no one in the office, so young lady just said to leave the keys in the suv and that was it. I wasn’t too sure if I was done or what but overall great experienceReviewed 9 Aug. 2022
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10.0
NothingReviewed 23 Jun. 2022
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10.0
It was easy assess and signed wellReviewed 20 Jun. 2022
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10.0
nothing the staff were very great and service was very good would tell people to rent from they people and we will rent from them againReviewed 31 May 2022
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