Hertz Car Rentals in Long Beach

10.0 Excellent

Full-size

19 Jul 2017

Great experience

Pros: No line at counter when I arrived. It took no more than 5 minutes before I had the keys in my hand. When I arrived at the approximate location of the car, another associate was heading back up to the office but took the time to show me the vehicle location. The full size vehicle was a hybrid which meant great gas mileage and less pollution into the air.

Cons: The walk to where the vehicles were located in the parking structure around the corner from the office.

2.0 Poor

Intermediate

2 Jul 2017

Worst experience I have ever had with a car rental company

Pros: Nothing

Cons: Where do I start? I reserved my car online. I arrive at the Long Beach airport and go up to the Hertz counter, they said your reservation isn't here, it's at our other location. I said oh, that wasn't on my reservation confirmation, but ok. Do you have a shuttle, I asked? No, you have to take a taxi. Ok, so I hop in a Lyft, call the other location just to confirm they have my reservation, and the guy goes, uhhh... let me see if we still have a car for you as I'm in a taxi on my way over there. He gets back on the phone and says, we gave your car away, we don't have any other cars to give you. I was like, what?? You gave my reservation away? How can you do that, I already paid for it? He goes uhhh, sorry sir. I'm sitting here like you must be kidding me. Anyway, he tells me to go back to the airport Hertz, because they have a car for me there. So I go back to where I came from, and speak to the manager. Blanking on her name, brown hair, talks with a little bit of an accent. Anyway, tell her my story, and she goes, we have no cars, I can't help you. I'm like, you're the manager and you're telling me you gave away my car and you're not going to do anything about it?! Seriously?! She had a look on her face like she could absolutely care less about the situation. Not only did she not do anyrhing about it, she didn't even try. She didn't try to remedy the situation, didn't trt to help me out any one bit. Sat there doodling on some paper while I was now running short on time to a meeting. Then I asked her if she could refund me, and she said she couldn't. The whole situation was mind boggling. I run a bunch of sales teams throughout the US and if I had one employee like this, they would be gone in a heart beat. It's situations like this when you lose the business and never get it back. She was absolutely awful. In the end, I went right over to Avis and the gentleman not only accomodated my needs, he gave me a nice discount on my rental because he had witnessed how unruly the Hertz people were. Think twice about going to Hertz, there are way better companies out there.

4.4 Okay

Intermediate

26 Jun 2017

1 hour wait time to pick up Vehicle

Pros: I waited 1 hour to pickup my vehicle on Friday morning. There was only one person working at the Hertz counter, when all other rental car agencies had 2-3 people and no line (as they were able to move through customers quickly). I rented a car because I had an important job interview, thankfully my flight came in early enough that I was not late for the interview, however it added a lot of un-needed stress to my day.

2.0 Poor

Standard

25 Jun 2017

Prepaid Rental but Hertz didn't have it available.

Pros: Nothing

Cons: Prepaid for an SUV rental to seat 7. Arrived and they didn't have an SUV available to seat 7. Tried to convince me I didn't have that many passengers. Was able to get an SUV next door at Avis. Supposed to be getting a refund from Hertz but haven't received confirmation of that which was promised after spending more than an hour on hold with Customer Service and having to spell my last name "Jackson" six different times. Who knows if I'll ever get my money back.

10.0 Excellent

Intermediate

20 Jun 2017

Pros: Easy pickup. Didn't run into any hidden charges.

Cons: Line to pick up and drop off was a bit slow. Wanted to have the $200 hold place on a credit card but wasn't given the option. Just a minor inconvenience since the hold was placed on my debit card.

2.0 Poor

Standard

19 Jun 2017

Big mistake

Pros: Price

Cons: Everything else. 1. I rented (thought I was renting) from SNA John Wayne Orange County airport. This is the airport I flew into. When I got to Hertz, they couldn't find my reservation. Wasted 20 min with my oversized bags just to figure out the car was booked at long beach airport 30 min away. 2. Hertz could not change my reservation to sna because I booked through kayak 3. I returned the car 1 day early. Hertz could not refund, rebate or credit me, because I booked through Kayak. Kayak support was not available. 4. I wanted to return the car to Sna as opposed to Long beach airport. I could not because i booked through Kayak so Hertz wouldn't do anything for me. I tried to call Kayak and no one available

2.0 Poor

Compact

19 Jun 2017

Took my money and didn't have a car

Pros: Nothing

Cons: I reserved the rental you guys took my money and didn't have a car available for me to rent. I had the worse time trying to cancel and still haven't got my money back. NEVER AGAIN I'm extremely unhappy. Customer service is HORRIBLE. They gave me the run around and had an attitude with me like I took there money.

8.0 Good

Full-size

16 Jun 2017

Cons: Requested Chrysler but got Nissan Altima

10.0 Excellent

Economy

12 Jun 2017

Pros: Our Agent was really nice, professional and competent - someone should give her a raise. Car was nice, location was perfect, easy experience.

Cons: The drop off location was a little clunky, it was hard to know where to leave the car and once parked, what to do - you had to find the kiosk, bring your keys (we left them in the car) and note your miles to relay to the attendant. Not the biggest deal, but def not clear.

10.0 Excellent

Economy

26 May 2017

Easy pick up in downtown Long Beach.

Pros: It is a small office near the Courtyard Marriott. One can return the car after 6 pm to the Marriott. No lines of people like at LAX.

Cons: Nothing

2.0 Poor

Standard

22 May 2017

Cons: As mentioned before, they refused to explain the upcharge on my bill and where/why it occurred. I was not under the impression that I upgraded my vehicle at any point.

7.6 Good

Economy

18 May 2017

A good option in Long Beach

Pros: They upgraded us from a compact car for free. The price was much more reasonable than the airport nearby.

Cons: Car was not full of gas when we picked it up which made it difficult to predict how much we needed for our trip and we ended up spending excess money on gas.

2.0 Poor

Intermediate

14 May 2017

Cons: They told when I got there that they didn't have any more cars and that they would not honor my reservation. Very unhelpful in finding me other options. Took no responsibility. Sick!

2.0 Poor

Economy

14 May 2017

Bait and switch

Cons: Booked a car Thursday morning for Saturday for the day. Was called after most places were closed on Friday night and was told that if I returned the car when noted when I paid for it in advance - I would be charged for an additional two days. Asked to cancel - had to call some other customer service number to process it - tried two different numbers - finally got a customer service rep - she told me if I cancel I'd have to pay a cancellation fee - even though they couldn't actually deliver on the deal I paid for. After an hour of back and forth finally got a manager to cancel - but why let me book a car for a timeframe that's not actually possible?? Why make me sit and argue on the phone for an hour to get a refund for a service that couldn't be provided? And now I also don't have a car for when I needed - and they didn't tell me until it's too late to book somewhere else.

10.0 Excellent

Economy

11 May 2017

Best deal!

Pros: Car was clean and ready when my plane landed.

Cons: Everything was perfect!

6.0 Okay

Minivan

11 May 2017

Did not get the car booked and long wait

Pros: Clean Car with good mileage Good Price and easy rental location access/return

Cons: Long wait time (not considerate of windy weather) Did not get the car booked: did get a big SUV instead of a minivan but scarified the trunk space for the same. Strolled did not fit

6.8 Good

Compact

10 May 2017

Took forever to pick up

Pros: Car was available. Associate was pleasant.

Cons: I waited in line for over an hour to pick up my reserved car. When I arrived, there were three people in front of me and one person working the counter. Similarly, it took more than 20 minutes on my return just to get into the lot. The Hertz employees were moving around other cars and made me wait at the entrance while they did so. As I was only anticipating parking, dropping the keys in the express return, and walking to the terminal (rental return is literally 200 feet from check-in at LGB), this half hour delay caused some concern that I might miss my flight.

6.0 Okay

Full-size

4 May 2017

We should have gone through AAA because it would have given us full cover

Pros: The employees were helpful. Paying the 200 dallar deposit was a surprise and the 500 dallar insurance deductible was a surprise. To be fair, Capital One Visa surprised us with only 17 day coverage. So we learned the hard way. No grabbing a rental car in a hurry without reading and talking to all the experts first.

Cons: I didn't think it was easy to understand the renal agreement.how about making it easier?

10.0 Excellent

Standard

3 May 2017

Pros: spacious and very quiet car

Cons: some extra HP will not hurt

3.2 Mediocre

Economy

3 May 2017

Call smelled like vodka and vomit

Pros: It was terrible all around

Cons: It smelled like vodka and vomit even with the windows all the way down.

4.0 Mediocre

Compact

1 May 2017

Pros: The drop off was super easy.

Cons: I did not like that Hertz had to run a credit check because I had pre paid with a debit card. They already had my money. I was also ambushed by a $200 deposit they did not disclose up front. Long wait to actually get the car.

4.0 Mediocre

Intermediate

24 Apr 2017

Long wait

Pros: Clean car

Cons: Had to wait 25 minutes to get to the counter to get the contract and keys. Understaffed office. Return instructions confusing.

10.0 Excellent

Intermediate

24 Apr 2017

Pros: easy and car was great

Cons: forgot to gas up...

6.8 Good

Economy

18 Apr 2017

Difficult and inconvenient pick up

Pros: The car itself was great

Cons: I had requested that my car be ready at 10:00 am. I got my luggage and got to the Hertz desk at 10:15. I didn't get my car until 11:15. I had asked how long it should take to pull my car up and I was told 10 minutes. It took an hour. When I asked why it took so long, I was told that she didn't know, but that the car wash had been broken so they had to wash cars by hand. Even if that was the case, it would have been nice to be warned about the wait instead of being told it would be 10 minutes. I had a meeting to get to that I was late for because of this wait. Additionally, I had accidentally marked my drop off date for Monday, April 17th. My flight was actually on the 16th. So, when I was picking up the car I asked if there was any way I could get a refund for the additional day that I wouldn't need the car. I was told there was no way through a pre-paid booking. I asked what the benefit of pre-paying was then, and was there really wasn't one. So, I won't pay in advance in future bookings.

10.0 Excellent

Economy

15 Apr 2017

Pros: nice driving car good gas milage

Cons: did knot like where the gas indicator was located. could not see it during daylight

7.2 Good

Compact

14 Apr 2017

Pros: Pickup and drop off were quick and simple enough. Car was very clean. Comfortable enough for the basic price.

Cons: End price was more than double my first inquiry. Maybe prices climb when the stay gets closer? I really don't think it should cost $80 to rent an economy car for 25 hours. I would have been happy if it were a more fair value, around $30.

5.2 Okay

Full-size

13 Apr 2017

Horrible Pick Up service

Pros: Drop off was easy, The car was great.

Cons: We had to wait over an hour for our car. We booked thru a third party a third party (Kayak) and noticed those of us who booked this way had to wait for our vehicle because "there wasn't any" but those who booked direct were given cars immediately. Strange. Also, for an FYI we were told the car insurance you buy thru the third party provider is useless and will not provide coverage if anything happens. Not sure where the truth lies on this issue.

7.6 Good

Economy

11 Apr 2017

terrible experience...

Pros: the car

Cons: poor customer service... poor communication on the part of you and the rental company because they are not even open on the drop off date so they were trying to charge me for an additional day. you need to communicate with them properly because your customers shouldn't leave the facility feeling as they've just been ripped off. i prepaid and was told there were going to be additional charges. i'll never use you again for anything.

4.4 Okay

Compact

10 Apr 2017

Pros: Hertz usually has great customer service. I generally have good experiences renting with them. I hope this time was a fluke or the management at Long Beach Airport.

Cons: Waited an hour and a half to get a car. Person working behind the counter was unable to pronounce my name, which is understandable as I have a unique name, but then made a joke about calling me Linda to make the process easier. Might have been funny on a day when I hadn't been waiting for so long. The car had clearly been smoked in before I received it. Found the whole process really frustrating and surprising for Hertz.

3.6 Mediocre

Full-size

9 Apr 2017

Our car smelled like marijuana

Cons: and our drop off at the airport was poorly handled with no one to direct. It was a DIY dropoff, which I've never experienced at an airport lot. They were understaffed.

3.6 Mediocre

Economy

2 Apr 2017

Overbooked. Did not have car ready

Pros: The folks that worked at the front desk really were doing their best. They were dealing with a company and online system that allowed for overbooking.

Cons: They clearly overbooked and did not have enough cars. I reserved in advance, and still had to wait 30 mins to get my car. Many other customers were pretty upset.

6.0 Okay

SUV

28 Mar 2017

Cons: Hertz has horrible customer service whether you are contacting the main line or an individual office. In fact, they don't practice any type of customer service.

4.8 Okay

Compact

26 Mar 2017

Waited at Hertz for 2.5 hours

Pros: We got an Altima when we paid for a Versa. Still not worth the 2.5 hour delay considering this was a vacation, and we wasted a precious morning at a Hertz office.

Cons: Car we were supposed to have had an expiring registration so we had to sit in the office from 8am-10:30am waiting for another vehicle. Unacceptable. I will never use Hertz again. Avis/Alamo, etc. will be glad to take my biz.

2.0 Poor

Compact

18 Mar 2017

Don't use Debit!

Pros: Nothing

Cons: Debit card charged. Credit checked and credit score impacted. Did not receive rental. Waste of my time. Kayak shouldn't accept this.

5.2 Okay

Compact

14 Mar 2017

Cons: Car smelled strongly of cigarette smoke. Also found old gum underneath the front seat.

7.2 Good

Economy

12 Mar 2017

Sucks at organization

Pros: The car was clean and the worker helped us when she could. We ended up getting what we needed, but not without quite the run around before hand.

Cons: THe first car rental facility we were going to never told us they were closing before our pick up time, and when I called to confirm the pick up after they told me they were closed, they let me know they didn't have a car. We were on our way to the facility and had to go back to the airport and try our luck there. We ended up getting the price we originally agreed on and a car from a different hertz, but not without a lot of talking to people on the hertz 800 number and waiting on hold. I think the hertz company needs to reevaluate some policies and work better to inform their customers before I will rent from them again.

4.4 Okay

Compact

12 Mar 2017

Long line Long Beach taxes Arggggggh

Pros: car and pickup location

Cons: Long line, yet there was about 8 staff members

2.0 Poor

Intermediate

6 Mar 2017

They didn't have a car ready for me

Cons: They didn't have a car ready for me. I waited for almost 2 hours before I got a car. It was terrible. What was the point of me even making a reservation and paying $60 in advance? I will never do this again.

4.4 Okay

Economy

27 Feb 2017

Cons: There was poor communication about the facility being closed in the drop off day so had to pay extra to drop off at the airport. This was very frustrating since I hadn't budgeted for added expense.

4.8 Okay

SUV

26 Feb 2017

What's the point of using Kayak?

Pros: The vehicle was clean.

Cons: After "taxes and fees" we ended up paying the same as we would have going straight through Hertz. Really no point using a 3rd party site if there is no advantage using it.

10.0 Excellent

Intermediate

22 Feb 2017

Pros: My sales rep Eddie

8.0 Good

Compact

20 Feb 2017

Bad reservation

Pros: The price and car was great, the desk agent was able to change our drop-off to the Airport since we would be returning when the downtown office would be closed. It cost us an additional $47 to change the drop-off to the airport but was better that the full price of another days rental.

Cons: We should not have been able to create our reservation as it was accepted since the downtown office was closed for our scheduled return time and it would have cost us an additional day in fees to do so.

8.0 Good

Intermediate

13 Feb 2017

Gold membership still confound a Hertz

Pros: They are never able to find me in their "system". So underwhelming. More like Brass.

Cons: Poor CRM

10.0 Excellent

Full-size

7 Feb 2017

Fabulous!

Pros: I love that the rental pickup was so easily accessible from the airport. Drop off and pick up were easy. The car was great! Loved it all!

2.0 Poor

Intermediate

3 Jan 2017

Worst car rental company

Cons: I never got a car! And Hertz never called me back! I had to take a $200 Uber to get to my desntation. I tried to rent for another Hertz, no car there either!

10.0 Excellent

Compact

8 Nov 2016

Pros: Quick, cheap, friendly

2.0 Poor

Compact

10 Oct 2016

Misrepresented

Cons: The reservation went through carrentals.com who made the wed-Sunday rental with a hertz location that is not open on Sunday. Tehran I went to pick up the car I was informed I'd have to pay for an additional day. They said they could not refund me because I had made the reservation through a third party and had pre-paid. I didn't pick up the car (made other plans) thinking surely carrentals.com would see their error and refund me. My assumption was wrong. Pathetic. Fortunately a call to hertz resolved the issue. Thanks hertz for making it right.

10.0 Excellent

Full-size

10 Oct 2016

AWESOME AWESOME AWESOME!!

Pros: Everything!

Cons: Nothing.

8.0 Good

Intermediate

16 Sep 2016

Nice clean car

Pros: Car was very lean and easy to locate

10.0 Excellent

Intermediate

6 Sep 2016

Much better than last time!

Pros: At the end of August, there was no line at the Long Beach Airport Hertz counter. The person who processed my rental was courteous, efficient and best of all, quick about it. A complete "180" from my experience with them a month earlier. After that, I'd vowed not to go there again, but gave them one more chance when their deal beat all others for a one day visit when I only needed a car for a few hours. Now I'm glad I did. The car was clean (except for some unpleasant perfumey smell) and ran well.

Cons: My previous experience a month earlier was a nightmare. I'd already missed a flight and was short on time for a one day visit of my mom in the hospital. They evidently had run out of the most popular sizes of cars (I never do mind that, I'm usually happy with an upgrade in size/vehicle.) But they had a couple there who were unhappy, and took no less than 20 minutes to explain the situation to them (why they didn't get the car they wanted, where to complain, how to complain, etc.), while the line stacked up with people who just wanted to get out of there, like me. When there were two people at the counter and looked like there was hope to get served, one would disappear into the back -- and not return. Then another person would show up and it'd happen all over again. I think it was over 45 minutes till I got my car.

10.0 Excellent

Standard

2 Apr 2016

Great experience

Pros: Very efficient pick up and drop off.no high pressure insurance/equipment upgrade. Clean car

10.0 Excellent

SUV

17 Jan 2016

Pros: Fast easy and cheap

2.8 Mediocre

Standard

21 Nov 2015

Pros: i payed a premium price for a Huyndai Sonata that was old, {37K} miles, tired , dirty, that was smoked in with a burn hole in the seat.

5.2 Okay

Economy

24 Oct 2015

Not clean

Pros: The car was very close to the airport. Staff worked fast at pick-up.

Cons: Car was not clean inside. Food and dust in cup holders and on floor. Drop off was a little confusing.

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