Book Hertz car rentals in Manchester

Not class reserved

Cons: They didn’t have any mid-size suvs—the class we had reserved. Tried to rent us large 10 passenger van instead, which was unacceptable. Eventually manager became involved and we settled on Ford Galaxy which they told us was our only other option without paying much more.

Unpleasant drop off

Pros: No queue.

Cons: Agent was nitpicking at drop off. He focused on Minor wear and tear I could not even have seen at pickup because the car park was too dark. I was not charged, but it made me feel very uncomfortable and delayed my departure.

Cons: I’m from the US and when the car was returned 30 min late because I was lost, I was charged another day’s rental. Plus, the insurance rates are too high! I will not rent from Hertz again!

Staff hard to find a MAN airport car return...

Cons: When I returned the car there was no-one to assist me, Entry gate lights were not working (confusing as there was a sign that said to wait until a green light to proceed...). Then I had to figure out where to park the car and find staff from the cabin. Once I located them all was well but for a major airport I would have expected staff there to provide directions from the start.

Cons: Gas prepay was rather overpriced

Why is car rental at British airports so awful?

Pros: Car was fine, but lacked any frills.

Cons: Heathrow and Manchester seem designed to give the worst possible first impression of the country, and the car rental facilities are the worst of the worst. Have the designers never traveled to a half-decent airport in the US, Asia or Europe? Poor signage (also at Gatwick); lousy shuttles; complacent service by people who clearly don't care. This trip was capped by a ridiculous charge for an invisible "dent". The car rental has a veneer of efficiency (e.g. Electronic check-in), but this was a poor and sloppy experience through-and-through.