10.0
Great experience - Jeffrey that got us the car was super nice. We accidentally booked an electric car and was able to move us to a non-electric car for a small charge. We would have tried the electric ego or but we had a 300 mile trip ahead.Reviewed 28 Aug. 2023
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10.0
Very professional. Very efficient. Quick and easy. Our shuttle bus (#85) broke down at LAX during the trip to the airport and the driver was very apologetic and helpful in getting a replacement shuttle bus for our rescue.Reviewed 6 Jun. 2023
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2.0
My flight was cancelled and rescheduled for the next day and Hertz refused to change my pick up time. They give a 24 hour window and I explained to them that I still wanted the car but I would arriving one day later. My original reservation was 12:00 so I had until 12 the next day. I got there at 12:30 and they had no car for me. I had to go to another rental place.Reviewed 25 Apr. 2023
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10.0
Thank youReviewed 1 Sep. 2022
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2.0
Hertz will not honor paid reservation from QEEQReviewed 25 Jul. 2022
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2.0
They force me to take a pick up truck and refuse to give a normal sedan Terrible customer serviceReviewed 8 Jul. 2022
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10.0
Great experienceReviewed 20 Apr. 2022
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6.0
Not the best customer service when picking up the vehicle.Reviewed 1 Apr. 2022
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2.0
They don't ever answer their phone and the Hertz app didn't help either.Reviewed 15 Mar. 2022
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5.9
It took a long time to get the car when I arrived. I felt that they were understaffed. It took about 10-15 mins a person to check in.Reviewed 31 Aug. 2021
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2.0
Cons:Clean inside of car . Smelled like smokeReviewed 2 May 2021
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7.2
Pros:Vehicle was what I reserved.Cons:I had to add air to all 4 tires as they were below recommended tire pressure and the maintenance shop was closed.Reviewed 8 Sep. 2020
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