Book Hertz car rentals in Rockford

Rockford, IL, United States
28 Oct — 4 Nov
Rockford, IL, United States
Thu 28/10
Noon
Thu 4/11
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Rockford

Overall Rating6.7 GoodBased on 44 reviews
Cleanliness
6.7
Comfort
7.0
Overall
6.5
Pick-up/Drop-off
6.6
Value for money
7.0

Recent reviews

Traveler rating
10
5
4
8
0
Find reviews that mention:
8.0
Pros:Kind of carReviewed 30 Jan. 2021
review fromkayak
4.0
Cons:We had a confirmation to pick up at 12:00. We got there at 12:02, the facility was closed. We went back the next day to pick it up, the employee said maybe 2 words to my husband.Reviewed 29 Nov. 2020
review fromkayak
10.0
Cons:After picking up the vehicle I found that it was not thoroughly cleaned which means it probably was not sanitized. There was food in the back floorboard, change in the cup holder, and other people's masks under the seatsReviewed 8 Dec. 2020
review fromkayak
2.0
Pros:Nothing. I called the day before to confirm they would have the vehicle class I reserved, a seven passenger SUV, and they confirmed they would. As we were driving there I called them and they said “oh we tried calling you but no answer.”, and “ya we don’t have that vehicle!” So we had to cancel our trip!Cons:The service SHOULD have been at the bare minimum...which is actually doing their job! I know your company is closing, so this explains why.Reviewed 19 Jun. 2020
review fromkayak
2.0
Cons:No cars availableReviewed 26 Sep. 2020
review fromkayak
2.0
Pros:They were very quick at pickup so I didn't have to spend too much time waiting for a car.Cons:Hidden fees. My pickup and drop off times were 5pm. The store charged me for an extra hour when I arrived at 4:35pm. I returned the car in- store a few minutes before 5pm but I was charged an hour late fee even though the store closes at 5?Reviewed 27 Feb. 2021
review fromkayak
2.0
Pros:No staff was rude. Car was filthy. Place was closed an hour earlier than it was so suppose to.Reviewed 6 Dec. 2020
review fromkayak
2.0
Pros:Never got the car because they wouldn’t give me oneCons:The staff was very unprofessional and rudeReviewed 11 Aug. 2020
review fromkayak
6.4
Pros:It was easy to book online.Cons:Local Hertz in Rockford did not have the reservation on file. They accommodated by picking up the van in another location, but that was only because I called ahead of time to confirm the reservation. It worked out in the end. During pickup, the employee that went over existing scratches was not thorough. When we brought up additional blemishes and scratches he just told me to take a picture with my phone. Not very comforting. We did key drop off which was fine. I had left my garage door opener in the van and called the next day and a helpful lady answered and retrieved it and put my wife's name on it to pick up later. My wife went to pick it up and the gentleman who provided customer service was not attending to current customers. He was on his phone having a conversation that can be surmised to be a personal call. When finally attending to customers, he stated to my wife he did not have the garage door opener and proceeded to only check lost and found after being asked repeatedly to do so. When nothing turned up, my wife was about to drive away when the gentleman came running out the door with the opener that had a note attached to it with my wife's name on it. So we did rent our van for our trip and got our opener back, which was my fault for leaving in the van. We will not be using Hertz though at least at the Rockford Illinois location due to the poor customer service.Reviewed 8 Oct. 2019
review fromkayak
10.0
Pros:Staff was very friendly and accommodating, fast and easy pick up.Reviewed 16 May 2021
review fromkayak
2.8
Horrible Hertz ExperiencePros:NothingCons:Because we prepayed with our credit card we had to pay a $225 deposit for some unknown reason. They claimed this is their policy for anyone who prepays. There was no mention of this when I made the reservation. They refused to let me use a different card for this. Then there was 3 separate charges totaling an extra $23 that I had to pay. Even though my confirmation specifically said $0 due at pickup. The guy at the counter could not tell me what the fees were for. He said "probably some airport fees or something". Hertz customer service people extremely rude and absolutely no help! I rent cars very often and have never had a problem. This was my first and last time going through hertz.Reviewed 9 Oct. 2018
review fromkayak
8.4
TX Plated Tucson in northern ILPros:Plenty of room and good fuel mileage.Cons:Tire traction was poor in the snow.Reviewed 2 Jan. 2017
review fromkayak

Where can I find Hertz car rentals in Rockford?

7549 Walton Street, Hertz car rentals

Address

7549 Walton Street

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 815 391 6238

Address

#2 Airport Circle

Hours

Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 12:00

Phone

+1 815 963 5318

Good to know

Most popular location

7549 Walton Street

Most popular car type

Luxury

FAQs about renting a car from Hertz in Rockford

  • As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

  • Luxury (Audi A4 or similar) is the most frequently booked rental car type from Hertz in Rockford.

  • Hertz has 2 rental locations in Rockford. Take a look at our Hertz rental location map to find the best rental cars near you.

  • Yes

  • Yes