6.0
Pros:Car was in good shapeCons:The reservation price didn't include a $30/day mandatory insurance fee that is required I'm Costa Rica. So, my quote was for $7xx, and total cost was actually $1100. AND, the guy at the ciunter was a total dick and kept trying to sell us on the optional insurance to make us pay EVEN MORE. UGH.Reviewed 14 Jan. 2018
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5.2
Bait and Switch with Hertz in San Jose Costa RicaCons:We were given a very good rate when we booked but when we showed up we not given an option of taking out additional insurance. We discussed at length- the entire process of renting the car took a very long time. They tried to charge me over $500. After much discussion they wouldn't let us take the car for an amount that was over 3x the quoted rate. We really needed to get going and the Hertz facility is away from the airport so reluctantly signed. The front desk employee was rude and found VERY small print to justify the increase in the rate. I will not use Hertz again at this location.Reviewed 9 Jun. 2017
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3.2
DissapointingPros:Not muchCons:The internet booking site was COMPLETELY mis-leading. It made no mention of the exorbitant insurance fees. It felt like fraud. I'm not sure I'll ever use Hertz again, especially in Costa Rica.Reviewed 10 Mar. 2017
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2.0
Never againPros:NothingCons:Car had over 100,000 miles no power and was charged almost triple my quoted rate because no one at booking says you will be asked to get Costa Rican insurance. So my $80 car was $230. Don't buy the third party insurance it's useless here in CR. More money lost. Not happy at allReviewed 26 Feb. 2017
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2.0
Didn't have my car available despite reservationPros:nothingCons:They gave my car away. They literally had no automatic cars available the day I arrived at their location. I had to find another rental car company on the spot that day.Reviewed 20 Feb. 2017
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