4.0
It wasn't Europcar but Priveless rental. Your website said the rental agency was in the terminal, but it was 20 minutes away in heavy traffic. The car was old, worn and a bit dirty. You should never say the car rental is in the terminal when it's so far away. Also there were huge hidden charges that weren't disclosed on the rental listing. The people at the rental agency, however, were nice, but that wasn't enough to make up for the gross inconvenience and the 5-year old car that wasn't the greatest.Reviewed 12 Sep. 2023
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2.0
I was an hour late due to my plane being delayed and they cancelled my reservation and gave the car to someone else. Had to pay 1000 more.Reviewed 27 Feb. 2023
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2.0
Booked on kayak and company didnt have a car available for me upon arrival. Also paid for insurance in advance and never heard back from them to attempt to receive a refund. 0/5 for them and for renting a car via kayakReviewed 24 Feb. 2023
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2.0
Although I received an email saying that the car rental was confirmed, when I showed up to pick up my vehicle, the rental company had no cars available at all. In fact, I went back to the airport to see if other companies had cars and no one had any rentals available. I lost my money on the 2 nights pre-paid hotel accommodations. I will likely never use Kayak’s service again.Reviewed 13 Feb. 2023
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6.0
Service ok Car wasn’t in the best condition, hiding fees like insurance was more them double of what kayak offered,Reviewed 1 Feb. 2023
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2.0
I did not end up using europcar in Costa Rica as they try an charge you an outrageous amount for insurance (no refundable $500) even though I already purchased insurance abd the car prior for $120 total. Working on getting my refund back , better off renting from the localeReviewed 8 Nov. 2022
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2.0
Awful experience. Reserved rate wasn’t honored at all. Tried to charge me 5x as much at the counter with a multiple thousand dollar “deposit”. Had to walk away. Would never try to rent from them in Costa Rica again.Reviewed 13 Aug. 2022
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6.0
I canceled my rental car. The people, QEEQ.com, returned my money immediately. I bought the zero deductible insurance from the same web page and the money wasn't returned for the rental. I phoned Alliance and they said that they were putting in a request for the return of my money but I haven't received it as yet.Reviewed 8 Jun. 2022
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2.0
Rental pickup booth closed before their stated time, even after we told them we were arriving later, due to a delayed flight.Reviewed 1 Jun. 2022
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2.0
Not because Europcar people in San Jose, they been good, and the car was O.K., but we had to buy a new coverage Insurance, because the one you offered on the web page at the time of this reservation was not valid in San Jose!!! How you can offer it??? if not a valid coverage?! Please proceed to refund us for the Allianz Insurance purchased, we try contact them with no e-mails going through, please indicate the steps to be taken for recovering our money?! Thank you, CosminReviewed 18 Apr. 2022
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4.0
Price was 3 times higher compared to initial booking in kayak. Old vehicle, uncomfortable. Picking up the car took around 2 hours. Won’t be renting with Europcar or using Kayak in the futureReviewed 17 Apr. 2022
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2.0
This rental agency is a complete fraud! Upon arrival, they wanted to charge twice the amount the booking had stated. We ended up taking the bus instead. Quite frankly, the manager of this establishment should be investigated for fraud and theft. My advice: stay away.Reviewed 16 Apr. 2022
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