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4.0
I dislike all whole experinceReviewed 24 May 2022
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7.9
overpricedReviewed 30 Aug. 2021
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10.0
Pros:Staff was polite and answered questionsReviewed 6 Jun. 2020
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8.4
Pros:The vehicle performed nicely throughout the trip.Cons:Both pick up and drop off were less than stellar experiences. In pick up, I felt jerked around a bit when they offered me an upgrade with unsuitable price increases. Also, when I picked up the vehicle, it had a distinct smell of cigarettes which I find quite distasteful. Fortunately, the smell went away after driving it for a few hours. More problematic however was that the gas tank was not full. This was during the time when PG&E was shutting down power throughout CA. I felt lucky to make it out of the state without running out of gas and finding myself stuck because stations wouldn't be able to use their pumps. On drop off, the town of Everett was completely torn up with construction. It would have been nice if Hertz had provided me with instructions in advance for how to get to the rental office. Also, the agent tried a joke which completely backfired. We worked through it, but it was not fun.Reviewed 7 Jan. 2020
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3.6
Pros:The location was CLOSED at the time I was supposed to pick up my car!!Cons:I could have gotten the car..Reviewed 23 Aug. 2019
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6.0
Pros:Quick processCons:Unfriendly customer service.Reviewed 26 Nov. 2017
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7.2
Lovely Car but very expensivePros:Car was clean and drove wellCons:Had an incident with chipped windscreen but did not know who to call. Luckily I had full insurance. The insurance was very expensive.Reviewed 30 Jul. 2017
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6.0
Cons:check in lengthy, with bad systems. Very odd on asking a lot of questions and acting like they were trained by the tsa.Reviewed 13 Apr. 2017
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10.0
Pros:Everything was smooth and your customer service was very pleasant on both ends.Reviewed 17 Oct. 2016
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