2.0
Cancelled my reservation because my plane got cancelled, but will not refund me. Poor customer service.Reviewed 5 Dec. 2023
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10.0
Staff were very helpfulReviewed 20 Nov. 2022
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3.6
Cons:Waiting time at pickup was incredibly long - have never seen that before. 2 hour wait to pick up!Reviewed 8 Jan. 2018
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7.6
Pros:valueCons:the return place is not easy to find, i spend nearly 1 hour for finding the place to return my car and also the traffic thereReviewed 27 Jul. 2017
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10.0
Pros:Multiple drivers at no extra costReviewed 18 Feb. 2017
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6.0
Good car, unexpectedly high price...Pros:I liked the car.Cons:I did not like the price and eventually ended up returning it early (which I had to pay a $30 early-return fee for). I reserved it online for $169.00 but by the time I got to the counter at the airport, I was paying over $600 for the rental for 6 days. I could have rented a GPS (which I needed bc in a foreign country) for $20 a day (pricing is way too high for this) or upgraded for another $10-$11 per day on the car (basically forcing the upgrade). The insurance was around $47 per day which would have put me up to around $870ish for the rental so I opted out of that, which led to being worried the whole time about other drivers who might damage the car in some way, leading me to have to pay for any damage that might have happened (was warned I might have to pay $6000 if damage occurred - higher because of upgrade). This was a vacation and I definitely was not expecting to pay so much for the rental car (money could have gone towards vacation activities). Hertz strikes me as a company that strives to always have the lowest prices on kayak and the other travel sites so they can get max customers in the door and then charge them for everything under the sun after that. I will definitely be comparing prices a little more closely from now on.Reviewed 8 Nov. 2015
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