6.0
Pros:The class of vehicle i booked was not available, yet I was charged the full amount BEFORE being informed that the full size SUV was not available. When I wanted to compare other options and cost, I was told to wait (with a 1 year old baby, after a 14 he flight) and ignored for an hour. Staff was short, rude and not interested in providing information. When I offered to return the nexr day to collect the class of vehicle I booked, that was also declined. I eventually got a smaller car, that forced me to change my family holiday plans, required the use of a second vehicle for 5 days.Cons:I should've received the car I booked, or provided with alternatives. I use Thrifty aften (4 times a year, for about 3 months in total) but will reconsider my options in futureReviewed 22 Jan. 2020
review from![kayak]()
10.0
Pros:The staff member we dealt with at Sydney Airport could not have been better. She was helpful, knowledgeable and extremely friendly. Well done Thrifty for employing the nicest staff!!Cons:The whole process was flawless, great service.Reviewed 6 Jan. 2020
review from![kayak]()
10.0
Pros:Very helpful staff,Reviewed 28 Nov. 2019
review from![kayak]()
2.0
Pros:Nothing !!! They could not provide the car that I booked and paid for in advance. They stated that a Mercedez and a Toyota are the same categorie ( which they are NOT) So they cancelled my 2 reservations and I had to find a different alternative. Very in professional I travel to many countries and I will NEVER use them again. Now I have to get my money refunded let see how that goes.Reviewed 29 Oct. 2019
review from![kayak]()
10.0
Pros:The front desk was very helpful in making sure our group got the best SUV for our needs. The staff at return was incredibly quick and friendly.Cons:Instructions on which terminal is best for returning cars would have been helpful. We had to take the bus 4km because we dropped off the car at the domestic, instead of the international terminal.Reviewed 19 Sep. 2019
review from![kayak]()
4.0
Cons:Disliked the fact that trifty charge u access even if not at fault. They force u to get access reduction. Lady who served was arrogant and rude. Will not be hiring from thrifty ever again.Reviewed 6 Jan. 2018
review from![kayak]()
6.0
Cons:Hidden fee'sReviewed 27 Nov. 2017
review from![kayak]()
6.0
insurance messaging is interestingPros:the car was goodCons:I buy insurance ahead and the counter people tell me that it doesn't work so I have to buy the insurance again. The fees are as much as the car itself.Reviewed 10 Jan. 2017
review from![kayak]()
10.0
Pros:fast dropoff when late for the planeReviewed 11 Dec. 2016
review from![kayak]()