Book Hertz car rentals in Tracy

Reviews for Hertz in Tracy

Recent reviews

Traveler rating

Wonderful

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Very good

1

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Okay

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Fair

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Mediocre

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Poor

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4.0

Incredibly slow pickup times. No nighttime box for key drop off. Vehicle had a persistent rattle while driving. Took thirty minutes to get the vehicle after they went to get it; anoint an hour total from start to finish with no wait in the line. Inside windshield was filthy and hard to see through.Reviewed 26 Jul. 2022

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2.0

They delayed the car that screwed up all my plans and wasted 2 people day off and my kids spring break and one day hotel fir two rooms. I supposed to get the car at 8:00AM, they called me when I was on the way to agency and said they don’t have car and trying to locate in other locations. They were finally able to provide me car at 4:00PM. Since I lost one day, I requested for one day rental refund but they refused. They offered me one extra day rental or gift certificate which is not useful for me so I refused it. If you are choosing hertz Manteca, which is on Yosemite ave, you have to be cautious. They have very limited vehicles, same thing happened to another lady on the same day.Reviewed 26 Apr. 2022

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8.0

Very courteous customer serviceReviewed 24 Dec. 2021

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2.0

Pros:Only one staff member was friendly. Other staff was rude and treated us as if we were bothering them even though they had no other customers.Cons:Cleanliness, smell and service when trying to escalate an issue could have been better. 1-800 number was no help during an emergency. On hold for 1.5 hrs trying to get someone on the line even though it was their “emergency” line.Reviewed 7 Jul. 2021

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10.0

Pros:Pick up and drop off was quite nice with the effective staff membersPick up and drop off was quite nice with the effective staff membersCons:I could've had a beer and a shoulder massage ?Reviewed 9 Nov. 2019

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4.4

Great customer service with horrible rental vehiclePros:The staff customer services were excellent and very helpfulCons:The vehicle was supposed to be a 5 seater and it was very uncomfortable. Kia Sorento sucks I will never rent or buy this vehicle. It was actually a 7 seater but small space once I install a car seat it was hard to seat 2 adults on the second row and the third row was made for a child, not an adult plus I could not fit any luggage if I would use the third row. The overall vehicle was horrible, poor gas per mileage small space for a SUVReviewed 4 Jan. 2019

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10.0

Good experiencePros:Good and friendly people nice car good price discount my first week second week went higher than expected.i had to stay longer where I was at. They were great at time of rental and answered every question.. I never used this company before . I have not turned it back in yet so hopefully everything goes wellCons:My second week cost of rental went up was tight on money having to move my momReviewed 26 Aug. 2018

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2.0

Was not good experiencePros:When I went there one person was working take more than 1 hours waitCons:I was waiting for the car I reserved the dont have it I pay extra $30 for Another carReviewed 17 Apr. 2018

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8.8

Pros:The car was in great shape and very clean.Cons:It was not explained that I had to have the car back at an exact time or would be charged more, even an hour over.Reviewed 12 Jan. 2018

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8.4

Great ValuePros:price was very reasonable and car was a good fit for usReviewed 31 Oct. 2017

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3.2

bait and switch!Pros:Worst experience ever!Cons:Rented a car for Saturday and returning Sunday. All documentation i received said that I could return the car on Sunday. Turns out they are closed on Sunday and do not have an after hours drop. Ended up having to pay for two days and a drop off in a different location fee even though i have a confirmation saying i can return on Sunday. Customer Service was awful!!!Reviewed 31 Jul. 2017

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10.0

Pros:everything worked out great. i cant think of a complaintCons:i seriously cant. it was a perfect trip.Reviewed 14 Feb. 2017

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• Has the Hertz rental car policy in Tracy changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Tracy?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz in Tracy.

• How many car rental locations does Hertz have in Tracy?

  Hertz has 1 rental location in Tracy. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes