Book Hertz car rentals in Tuscaloosa

Reviews for Hertz in Tuscaloosa

Recent reviews

Traveler rating

Wonderful

2

Very good

2

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

9

2.0

There were no cars available at my scheduled pickup time. I was told that they would call me when something was available. Never got a call. Tried to call the store but they had closed. I never got the a car at all for my trip. Also I was told that I would have to pay for an additional day bc the time I scheduled to drop it off is no longer available. They said they have to be open to drop it off now. Horrible experience.Reviewed 16 Apr. 2023

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10.0

The service was quick , and easy. From my pickup to returning.Reviewed 21 Mar. 2023

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2.0

They did not have a car for me.Reviewed 17 Mar. 2023

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2.0

Booked car thru app, but when I arrived for pick up I was informed that no cars were available even though the booking was only 30 minutes prior. My Uber had already left so I needed to get another Uber in order to get to Avis for a rental car at the airportReviewed 1 Feb. 2023

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2.0

They didn’t have a car for me. You should have checked.Reviewed 20 Nov. 2022

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10.0

Corey at the drop off location (Briley pkwy) was super nice and accomodating. Very friendly and got me taken care of super fast.Reviewed 18 May 2022

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2.0

Was totally ok with renting a vehicle with them until I called to make sure we still was on for the date 2 days before my trip was then informed we had to pass a credit check a put down a hefty fee that I wasn’t expecting lucky I found another place in town for half the cost with brand new cars and not a quarter of the feeReviewed 21 Feb. 2022

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8.0

I like that I had a good pick up and drop off and the price …. What could have been better is that with Covid 19 and Omicron the car had not been clean or sanitize we had to clean it and sanitizeReviewed 9 Feb. 2022

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2.0

The Tuscaloosa, AL location is based solely on customer returns, meaning if other people don’t return their vehicle on time there is not one available for you. This happened to me and multiple other customers before the holidays, and I ended up unable to go on my vacation because despite a reservation I was never given a car. I’m still in a financial battle with Hertz to get my money back. They only have an unhelpful website, and claim a 5% fee to talk to an actual human being on the phone. Utterly ridiculous.Reviewed 28 Dec. 2021

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1.9

We arrived at the car rental location and there was no car. The manager was mean, rude and not customer friendly at all. She said we were late for our reservation and out of luck. (Our plane was late and we were 40 min past the hour hold policy) She claimed she gave it to the reservation that came in on time- but had no answer as to where that customer's car was. She said she had no additional cars and none were available at any other locations. After reading many reviews about this particular location, it's apparent that this happens often as well as the rude and belittling behavior that goes with it. Hertz should rethink who they have as their employees-and at least have customer service that is friendly and kind to the customers!Reviewed 4 Oct. 2021

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4.0

Pros:NothingCons:The customer serviceReviewed 29 Jun. 2021

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2.0

Pros:Nothing.Cons:EverythingReviewed 19 Apr. 2021

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• Has the Hertz rental car policy in Tuscaloosa changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Tuscaloosa?

  Standard (Kia Soul or similar) is the most frequently booked rental car type from Hertz in Tuscaloosa.

• How many car rental locations does Hertz have in Tuscaloosa?

  Hertz has 1 rental location in Tuscaloosa. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Birmingham airport (BHM)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Birmingham airport (BHM)?

  Yes