Find reviews that mention:
2.0
I never received my rental. Hertz in Waldorf Maryland never had a vehicle available for me.Reviewed 25 Feb. 2023
review from![kayak]()
2.0
Horrible experience, I called to verify my reservation the man was rude. After the conversation and I was told there were no cars available currently and he wouldn't have them at the time I selected, I had the hardest time trying to get somebody to assist with my insurance refund.Reviewed 10 Feb. 2022
review from![kayak]()
1.9
I was sick, so I couldn't pick up the car. I sent them a mail, which they aknowledged, asking for a credit for the same car /duration for the week of October 18. I never got any reply.Reviewed 15 Oct. 2021
review from![kayak]()
10.0
The pickup was great but the dropoff was horrible. The man that checked me in was extremely rude. Almost to the point of arguing. Guess he forgets who the customer is 😥Reviewed 29 Jul. 2021
review from![kayak]()
10.0
Cons:Ordered a Jeep Cherekee was given a smaller vehicle. I really needed the extra space for luggage.Reviewed 25 Apr. 2021
review from![kayak]()
6.0
Pros:Staff was nice but the car smelled like a dirty toilet. The brakes on the car were very bad. It made sense when the representative asked me if I planned on doing a lot of driving.Cons:Tell me about the car in it’s state and not let me drive off in that condition. I had a minor with me.Reviewed 30 Mar. 2021
review from![kayak]()
10.0
Pros:Everything was good and the customer service representative was especially above and beyond in mannerism, courteous, helpful and know her job as well. Her name was ‘Angel’ Thank you Hertz! Hattie CurryReviewed 14 Mar. 2021
review from![kayak]()
2.0
Cons:They called me the day of my rental and left me a message that they didnt have a car for me even though I had a reservation. Never made any effort to try and help me otherwise. I tried calling back numerous times and never got through. Ended up having to rent with a different rental agency who could accommodate me and at least acknowledge me.Reviewed 27 Mar. 2020
review from![kayak]()
7.6
Cons:I dropped the car off in Port Canaveral at 6pm on a Saturday. They closed at 4pm. There was not any clear instructions on what to do with hour keys etc....Reviewed 26 Jan. 2020
review from![kayak]()
6.0
Cons:I have no complaints about the car or service, everything went fine. What I don't like is that I couldn't change my car reservation until I canceled the original. When I rebooked to shorten my rental days it actually cost a lot more than it would have if I had just kept the original reservation. All I tried to do was drop a few days off the total, pick up day was the same! I feel cheated.Reviewed 5 Dec. 2019
review from![kayak]()
2.0
Pros:NothingCons:The staff was unprofessional and we booked a car online that they didn’t even have, so we went there and paid more for a full size.Reviewed 25 Mar. 2018
review from![kayak]()
10.0
I returned my vehicle on a Sunday, and the facility was closedPros:I member of the staff was their at my return time and ensured that the gate was open for me.Reviewed 20 May 2017
review from![kayak]()