Book Hertz car rentals in Walnut Creek

Reviews for Hertz in Walnut Creek

Recent reviews

Traveler rating

Wonderful

4

Very good

1

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

3

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friendly staffpick up the car

car availablerented a car

car was clean

10.0

Great rental. Would rent from hertz againReviewed 7 Sep. 2022

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4.0

Pickup was fine, but there was a huge mixup when I returned the car. I was charged an extra $300 for returning the vehicle to a different location even though it was the exact same place and the same desk agent.Reviewed 19 Jun. 2022

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2.0

The vehicle was stolen while I was packing. I was double charged by Hertz they charged me for the full weeks rental and insurance. I was only supposed to be charged 1 day of insurance coverage because the theft occurred same day as rental. so far I have paid twice for the weeks rental and a week of insurance.Reviewed 28 Apr. 2022

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2.0

Never go this Hertz location. I reserved a car and had a Hertz confirmation number. When I arrived they said they had no cars available. The worker would not even check on the computer to confirm they had no cars. She just told me there were no cars, even though the lot was full of cars. I had to get a ride and drive to Oakland airport and rented a car from Alamo (they were so much nicer). Worst customer service and I will never reserve a car from Hertz again.Reviewed 13 Jan. 2022

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8.0

Jasmine at desk was wonderful!Reviewed 5 Dec. 2021

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1.9

I booked Through Priceline then I went to go get the car the people that work there couldn’t help me they said they didn’t have one car available they couldn’t help me cancel my reservation anything I will never ever ever ever go through Priceline or hurts ever again in my life , I ended up having to drive my own car , then it took forever for my money to be returnedReviewed 2 Oct. 2021

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10.0

Pros:Amazing and fast service. Ford car was very clean and safe! Patti was incredible!Reviewed 29 Jan. 2021

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10.0

Pros:Amazing staff (especially Patty). New and safe car helped get me to my Doctor appointments. Easy return. Great value!!Reviewed 16 Dec. 2020

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10.0

Pros:super staff, great teamwork, clean vehicle, great value. shout out to philip, mark, and brittany as well as behind the scenes staff-- everyone very kindReviewed 25 Jul. 2020

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5.2

Pros:The car was nice and had no issuesCons:Pick up took an hour. Staff member was kind but very slow and easily distracted and then we had to wait for car to be fully cleaned. After renting I called to try to adjust reservation and was told it couldn’t be adjusted at all so I had to change plans even though hertz states it can be changed.Reviewed 14 May 2019

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8.0

Pros:Friendly staff and drop off was very easyReviewed 14 May 2019

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10.0

Pros:Outstanding customer careReviewed 29 Aug. 2018

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• Has the Hertz rental car policy in Walnut Creek changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Walnut Creek?

  Standard (Ford Edge or similar) is the most frequently booked rental car type from Hertz in Walnut Creek.

• How many car rental locations does Hertz have in Walnut Creek?

  Hertz has 1 rental location in Walnut Creek. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: San Francisco airport (SFO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from San Francisco airport (SFO)?

  Yes