Klosters-Serneus hotels

Pros: Excellent manager. Multilingual. Impeccable style. Very attentive. Hotel very well decorated and appointed. It is a classic and yet feels like it just opened. Room was in fact a spacious, well equipped studio.

Cons: Nothing.

Pros: The hotel is fantastic - our favourite in Klosters now. The rooms are "alpine chic" with nice bathrooms. The staff were really friendly and helpful. Restaurant and bar does fantastic food and drinks. The wellness centre was relaxing after skiing.

Cons: Nothing. (if pushed, then some extra coffee capsules and cream for the room).

Pros: Room was excellent, nice breakfast, a great bar with live music on Saturday night. Staff on reception were very friendly and helpful, including restaurant reservations and advice on skiing options. A fantastic spa which we used every day.

Cons: Hard to find anything to complain about! Klosters perhaps a bit quieter (in terms of bars and places to go) than expected, but that's not a complaint about the hotel - more an observation about the town itself. But very nice, all the same, and the places we did go to were great. Sauna was only open from 3pm, so we did not get to use it on the day we left - but we did use the pool and hot tub.

Pros: Great service, a wonderful wellness area and delicious food.

Pros: Quite a modern hotel with a new feel. Relatively small walking distance from the cable car for skiing (5-7 minutes). Excellent pool and pool facilities, including good quality towels and slippers for every use. Also had a whirlpool. Inside the pool room the temperature was just fine so that one doesn't freeze or sweat.

Cons: The interior parking of the hotel was not suitable for a car with a ski roof on top. So the alternative is to park outside at some public parking which is behind another hotel.

Pros: Modern clean bathroom, wonderful staff. They were so friendly, kind and helpful. Parking on site and close to the ski lifts.

Cons: 1. Breakfast was not good enough for the price per night in the hotel. The waitresses were however extremely kind and friendly. 2. Parts of the spa did not feel, smell or look clean enough.

Pros: Thank you for a wonderful stay, for allowing me to check in so late, for the beautiful hand-carved solid wood furniture in the room, the luxurious down duvet and pillows, the full-sise bath and spacious patio, the delicious breakfast with freshly baked croissants, sparking wine and fair-trade sugar for the coffee. Most of all, thank you for all your kindness.

Pros: This hotel was exceptional. Our room was spacious, the breakfast buffet & evening meals were excellent, the daily newsletter with hints on walks & events was useful, the wellness centre was clean & a treat after hiking& the staff went out of their way to ensure we enjoyed ourselves,

Cons: Nothing to dislike!

Pros: Nice location at the outskirts of Klosters with a nice garden and Terrasse, Breakfast was very good with all kind of various dishes,

Cons: Room with a double bed was very small, although the bathroom was big in size, but just with a bathtub and no shower cabin (which I personally prefer),

Pros: Really helpful staff, particularly on reception.

Cons: My bedroom was smaller than I like

Pros: Super friendly staff, great with kids. Hotel very close to Madrisa ski lift and one bus ride from Klosters centre and Gotschna ski lift.

Cons: More choice for kids menus, tea making in room.

Pros: Stayed here for one night but wish it had been longer. Amazing hotel in a stunning location and beautiful scenery. Staff were all helpful and welcoming. Walked from the hotel to the Gotschna cable car and enjoyed the views from the top.Dinner and breakfast were superb. Room was well equipped to a high standard with a balcony. Enjoyed the use of the pool. We were very well looked after and regret we only had one night here.

Pros: We had a skiing accident and needed the room cleaned when we made out daily trip to the doctor. Requested it but never delivered. The pillows were horrible and completely flat. Breakfast choice was minimal. Location is good for bus and train. Shuttle service is good.

Pros: The pleasant garden.

Cons: Bathroom was very dated and lacked space to put anything.Many flies in room.

Pros: Well laid out with spacious rooms, stunning views of the mountains. Great facilities, restaurant and amazing staff. They were so helpful for my friend who injured himself on the slopes, making sure he was comfortable and being super helpful with transporting him to the doctors. Nothing was every a trouble for the staff who were always friendly, knowledgeable and responsive. Very close to the Klosters Dorf station. great bus links. supermarket close by. Free Transport to Main gondala’s in the morning and back in the evening

Cons: nothing really, at all!!!

Pros: Very nice and helpful staff. Very close to Madrisa mountain, and easily connected with Klosters Platz by train, bus and hotel shuttle.

Pros: Very friendly staff , good breakfast

Pros: Very friendly and welcoming staff! Clean and comfortable rooms and facilities. Nice common area with piano, pool, table tennis etc.

Pros: Striking old chalet on the hill Simple and unspoilt Very clean

Cons: Nil specific

Pros: Very good breakfast, comfortable room.

Cons: A bit far to walk up the hill, but there is a bus you could take. There wern`t a lot of plugs in te room toe charge your phone.

Pros: Very nice hostel, friendly staff and good breakfast with plenty of choices.

Pros: Very good breakfast and good dinner for a YH. Very friendly staff. Quiet nice place with beautiful view of mountains

Pros: The owners were super lovely and very personable people. The facilities were really great. Got a free pass so I could use the train and cable car for free upon arriving which was mega helpful and convenient.

Pros: The view, the breakfast, personnel, beds, perfect!

Pros: Very good breakfast. Only the addition of air cured ham would have made it better!

Pros: The hotel staff was exceptionally friendly, flexible and helpful in difficult times. Unfortunately we had to cut our stay short due to the circumstances - but we‘ll be back for sure! I can only recommend the hotel, especially with small children it is perfect with the playing corner and very close to Madrisa which is great for kids learning to ski.

Cons: -

Pros: Wonderful so welcoming - we will go back

Cons: Everything, the rooms, the service and the food

Pros: Well thought out infrastructure, wide offering (pool, open fire, sauna, bar, etc.), friendly staff, very efficient, many lovely personal touches.

Cons: Mattresses a bit hard - but it’s a sports hotel, so I guess that’s ok!

Pros: Friendly staff and fantastic for children!

Cons: The restaurant was rather overpriced

Pros: This Hotel is always wonderful. The staff are friendly and helpful. The rooms are spacious and clean. The facilities are good. My daughter loves the birds they keep. We cant wait for the pool to be renovated so we can do even more during our next visit.

Pros: It was your second stay at the hotel, and was as excellent as the first. The room is comfortable, the staff are friendly, and the locations is beneficial with easy access to the two ski areas.

Cons: Nothing.

Pros: Good buffet breakfast with fresh omelettes and large choices for all Great friendly and fun Bar on first floor.

Cons: The best exchange rate is not favourable for Uk pound

Pros: Old and charming hotel. Excellent breakfast!

Pros: Wonderful selection at the breakfast buffet. Good choice, good quality, extensive range of cold and hot foods. Breads superb! Evening meal very well cooked. Comfortable bed, great view from room. Perfect location.

Pros: Big rooms, bar, breakfast, staff, sauna, pool, staff overall feel

Cons: It was quite a shock for parking not to be included in the (quite high) price . The response that "many Swiss take the train" is basically irrelevant, many Swiss (and non-Swiss) don't! The facilities for those who have checked out in the morning and skied all day before leaving the resort are very poor. Basically open showers in the spa (no privacy) and next to the sauna (baking hot). A real let down for a top hotel like this.

Pros: + Breakfast very good + Family room was large enough + pool area (even though be careful as tiles are super slippery) + close to the Gotschna-bahn + price quality was reasonable for Switzerland

Cons: - Rooms and bathrooms outdated - small details are over-expensive, Tap water is paying (5-6euro !) in most hotels not, when having Fondue a normal side dish are pickled gurkins (had to ask and were charged at 6euro for 5 gurkins !) - personal are 'swiss-friendly' (meaning smiling might hurt them so they don't to be sure ;-)

Pros: Cozy - nice location

Pros: very good

Cons: common area was booked for private event

Pros: Lovely spacious room with a comfortable seating area.

Cons: Nothing

Pros: Charming hotel Beautifully located in the center of Klosters Great service Amazing breakfast buffet

Pros: A personal service together with a knowledgeable staff.

Pros: Location, free parking, room was dated but comfortable, bathroom was good.

Cons: We booked the accommodation while driving around town and when we went to check in, the lady seemed annoyed that we didn't just come in and book directly with her. She was a bit rude and unwelcoming.

Pros: Large room. Good storage. Comfortable bed. Good size wellness area. They made it clear it was a nude zone to avoid the usual people with costumes mixing with those without.

Cons: As a resort nothing is cheap. Expect to pay 70% more for drinks and food

Pros: The food, the polar bears and the proximity to the station... dead centre of the town

Cons: When the restaurant is busy there is no room service

Pros: Amazing location! Nothing beats putting on your ski boots and walking over to the gondola. Staff were exceptionally friendly and helpful. Breakfast was delicious. Will come back!

Pros: Exceptional was the friendliness of the staff and their support. Great location - so close to the train station. All tickets for public transportation have been prepared at arrival and have been included as service.

Pros: Good breakfast with wide range of offering

Pros: Perfect location, Perfect hospitality

Pros: The location is perfect. All of the staff were very nice and helpful.

Pros: Beautiful setting, sparkling clean, friendly atmosphere and delicious breakfast and real value for money!!!

Pros: The apartment is very practical, it has everything you need, confortable beds, a depot for ski equipment, a beutiful garden view, it's close to the lift and the town center. The staff was very kind too. I would definitely recommend it even tho I didn't like the clean everything thoroughly policy.

Cons: We had to clean the kitchen thoroughly and take out the trash when we checked out to avoid a 150 chf cleaning fee. We rented one of the apartments not the hotel room, so we got a very different cleaning policy. I have rented apartments many times before through booking and airbnb and had never seen a policy of having to leave the apartment as clean as we found it. It's not a big issue, but it seemed like too little service for the price in my opinion.

Pros: Breakfast was very good. People very friendly.

Pros: Great Sauna great ski room great breakfasts and very welcoming

Pros: Great breakfast and playroom for young kids. Location close to kids ski area and Klosters center was super.

Pros: Great place if you don't mind it a bit basic. Very friendly family running the place

Pros: - Heidizimmer is quite cosy - Good breakfast buffet

Cons: - TV didn't have any channels available

Pros: The room is very clean. Breakfast is nice.Also staff is very friendly and kind.

Cons: Nothing.

Pros: the Prise is expensive

Cons: park

Pros: Family staff, breakfast

Cons: Pillows, curtains

Pros: The hostel is very well located. You can reach it by walking along the street from the train station. But there is also a "secret" shortcut path to the train station square and Gotschabahn gondola. Just note this shortcut may be not convenient with heavy rolling suitcases (includes stairs and a narrow path) but it is very helpful e.g. when you go skiing. Breakfast exceeded expectations, warm bread and very fresh croissants were excellent. The staff are very friendly and helpful. The restaurant in the same building was also very good for dinner - it seemed like a place that the locals visit (as opposed to "touristic" restaurants). Good food, reasonable prices. You can order raclette for one - which is a rather rare thing (restaurants more often only serve it for two guests or more), and this is a raclette melting real-time on the table, not the one served already melted. The place is not huge and not crowded, so I experienced no queues for the shower, etc. Klosters-Davos is a very nice ski area. I personally liked it more than the neighboring St.Moritz - the weather a little milder, the snow a little softer but not wet (early Jan 2020).

Cons: The room was quite basic but convenient enough for a hostel. An electric plug closer to the head side of the bed could be nice to have.

Pros: Ideal breakfast

Cons: Nothing

Pros: Nice staff, comfortable rooms, nice breakfast, easy parking, well located

Cons: all was good

Pros: Excellent supportive staff!

Cons: Can’t think of anything we didn’t like, all was fab!

Pros: Very cosy and traditional stay. Friendly service. Excellent breakfast.

Pros: Warm welcome, great off-road parking, stylish, traditional Alpine accommodation, nice room & good breakfast!

Pros: Everything was nice and staff friendly and helpful. It was well clean. And location amazing. Not even to talk about the daily pass for visiting Klosters and Davos, using bus ,trains, also the cable lift to the mountain at no extra cost. Fantastic ⭐️⭐️⭐️⭐️⭐️

Cons: Place, location and everything about it

Pros: Delightfully attractive hotel convenient for the centre of town/main lift. Friendly and helfpul staff/proprietors. Nicely appointed and comfortable room and especially well suited to those with a liking for wood. Good dining/breakfast facilities. Pleasant bar. Very competitive room rates.

Pros: Typically Swiss sport hotel with oldy worldy charm, excellent public transport

Pros: A charming hotel, family owned. Exceptionally clean and comfortable room, bigger than we expected. Lovely staff and breakfast was great - a European style continental breakfast. They also included a pass which got us free trains and other benefits between Klosters and Davos. Highly recommended.

Cons: The only thing we didn’t like were the pillows but I think this is just a cultural difference.

Pros: location, very close to the station. kind staff. balcony with view.

Cons: sauna would have been nice

Pros: A little gem of a place! Oozing Swiss charm and intimacy. I thoroughly recommend it. Why spend a fortune on one of the extremely pricey hotels in Klosters Platz when - with minimal effort travelling up to the Gotschna ski lift in Klosters Platz from Klosters Dorf - you can enjoy all the superb skiing of the Madrisa and the Parsenn on your doorstep? Klosters Dorf station is all of 50 metres away from the hotel, so it really isn't much of an effort travelling to and from Klosters Platz.

Cons: Nothing

Pros: Staff

Cons: Facilities and Breakfast

Pros: Breakfast was OK - I guess you get what you pay for (it's not an expensive hotel) - but the rooms are warm (in winter) and the water is hot

Cons: The hotel rooms seem to have been refurbished a long time ago by amateurs - but I suppose this is reflected in the price

Pros: Very near bus station and well connected. Super friendly people.

Pros: Great location. Very accommodating host

Cons: N/A

Pros: The apartment was spacious, quiet and very comfortable. The kitchen is well equipped and location great, close to train station and bus stop. We got a very nice welcoming from Herr Trepp who gave us all the information needed for our stay. Our son loved the playroom downstairs. We will be back!

Cons: Nothing to point out.

Pros: Great apartment in Klosters. We stayed in summer and enjoyed the mountain biking and hiking. Would love to come back in winter for skiing. Perfect host, friendly and accommodating. Very clean, comfortable beds, good wifi, all facilities for self catering for a family or group of friends. Great location. Would highly recommend Apartments Trepp.

Cons: Nothing to dislike

Pros: The outstanding generosity of the Trepp Apartment in only charging for the three days we stayed rather than the nine days we had originally planned. The ski resort was closed on the second day we were there because of Coronavirus. My ski ticket was also refunded.

Pros: Easy to get into town and to the skiing. Herr Trepp was very helpful and friendly and nothing too much trouble

Pros: We loved our apartment in Klosters, it was super clean and spacious, and we were very kindly upgraded by our hosts. It was easy to find and check in went smoothly. The kitchen was well equipped and we also had a ski room available which was a real bonus.

Cons: We should have brought more friends! We had so much room and were so happy with it, we wished we had shared it with more people.

Pros: Unbelievable experience - so personal, such a nice and thoughtful staff, the most amazing food in Klosters and beyond charming rooms. A dream!

Pros: Love, love, LOVE the view and the cozy atmosphere of the place. Dinner is fantastic and I can only recommend it!

Cons: Nothing

Pros: Great room, superb restaurant (probably te best in Klosters), fantastic staff. We had an unforgettable 3 days in Klosters. Very convenient with small children, as the rooms are just on top of the restaurant. Definitely one of the best places to stay in Klosters.

Cons: 10 out of 10. Not a single thing we did not like about Alpenroesli

Pros: Be aware, new young owners!! Have never run a hotel before and have no clue what they are doing. The hotel should never been opened and have ruined the good reputation from the former owners.

Cons: DO NOT STAY HERE!! Everything was horrible. From no shuttle service, to no heating in the room, to no staff (all left), restaurant parties in the evening without being able to sleep, no breakfast in the morning (there was no staff), rude new owner that didn't care about existing bookings of the hotel. I am sure this hotel will be closed soon and the entire village knows of the bad things happening here now.

Pros: Very comfortable and great staff

Cons: It’s halfway up the mountain and out of the village, but it’s only a 5 min drive into Klosters