Wonderful, i asked at front gate to change my seat up closer and they gave me a row with no one in it. Very kind of them as the flight was on the light side.
Crew is great and food is ok to good, but boarding is annoyingly slow, plane arrived late (this seems a repeated issue) and the plane is old with armrests which don’t fully rotate and entertainment which doesn’t accept external headsets and screens which don’t respond well to touch.
Flights on time and meals in plane would be greatly appreciated. On time flights is really important.
I try to check in my hand laugage and the girl insisted that my suitcase was too large which was not and was traveling with me on this airline many times. And she charged me and my husband for both suitcases 150$ instead of free they both were 8 kg each. We were the only one who she targeted and the other people who had larger suitcases did not got penalized.
There was one rep who checked us in that was not pleasant she then assisted with boarding passengers on board and informed my husband that his carry on was too big. We had to pay $70 to check in a bag that we always carry on with no issues. I really believe she was isolating us as there was several bags even bigger than his that was brought on the plan. I will be writting a letter in ref6to this rep a d our 1st time experience on Air Baltic operated for SWISS when I return.
Great crew, great food, horrible aircraft seat spacing for a 9 hr flight.
The flight from Zurich to Montreal was not a good experience due to 3.5 hour delay
It sure why I’m being contacted by kayak, wrong info provided which resulted in quite a bit of confusion. I booked with experien, why am I being contacted by kayak?
Connecting time in Zurich was 50 minutes. We had to rush due to delay previous flight. To short for our luggage, got it only with 24 hours delay
This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
The airline and crew were incredible, the premium plus option was very comfortable, and the food delicious. I would recommend flying with them!
Very easy to self check in and on time. Friendly staff
The only negative thing was boarding a Copenhagen-bound flight in Toronto. The middle aged woman at the desk gave me some bad time, claiming they wouldn't allow me to board the flight, switching to russian in the process. After I asked her to speak English and explained her that I had to reroute with the airline due to flight cancelations that where beyond my contro and will be leaving the Shengen zone promptly, she told me I had to check in my small bag because the flight was full and they needed someone to give up their cabin luggage. After I refused, she told me she would have to check my bag if it fits the allowed dimensions, which it did. I understand she's not an SAS employee, I understand she needs to check the documents and also make sure there's enough room for overhead bags on a plane. What really made me mad was her hostike tone and the beyond poor communication skills. Basic politeness would go a long way.
I could make online check-in anywhere. Check-in was complicated I could use your app for and it was hard find information for check-in for airline checking in their app. After hour I had to go anyway to make check in the airport. Rest of the flight was more than good
SAS has too many other airliners. They don't need to exist.
Standard short hop flight. No food, no entertainment. Just get in, get something to drink, and try to be as comfortable as you can for an hour.
The seats were really cramped. The high backs on the chairs made you feel claustrophobic.
The check in computers were difficult to use, we waited a long time to get off the flight and the food was terrible on the outgoing flight.
Overall, this flight team did a fantastic job. They came often with the water, coffee and tea. There was no meal choice in coach, but the lasagna lunch was decent. The sandwich snack just before landing was tasty. The baggage bins were large, so no trouble holding carry on luggage.
The flight was cancelled early on and messed up the whole vacation and hard to get a refund from Kayak as they owned the ticket and of course they did not believe that SAS cancelled the ticket. Definite bad side to third party. SAS had rescheduled but overlapped the connecting flights. That did not work. Flight was cancelled long ago but Kayak still has it. Like it was taken? Bad IT ? Or all assumptions and no follow up which is the whole IT world. It needs to wake up and be more efficient. Especially as the world is going, there will be no freedom to do anything. And we will be living like the Middle Ages. Yeah, go read up on that while you still can.
Very Bad experience with Swiss, they robbed me for additional baggage and misguided. The flight was delayed for 2hr 55 minutes, screens were not functional and food was also bad.
Great entertainment choices. The crew was extremely kind and accommodating. My remote control did not work. Too little space between seats. Arm rests only go up a few inches making less comfortable.
Flight was delayed 24 hours, then delayed again first was mechanical and second was weather.
Regarding the onboard entertainment system: the dual audio jack plug is not compatible with a standard jack. I had to listen to the audio in one ear for the whole flight. The airline should hand out adapters. The touchscreen was flaky, sometimes it reacted to touching it, sometimes it didn't.
The flight was cancelled and the flight they booked me on in lieu of was repeatedly delayed, meaning my arrival time was delayed from about 8:30 pm until after midnight. The airline offered little explanation and no recompense for this 4-hour delay.
Baggage transfer process was not done properly between Air Canada flight and Swiss Airlines.
There was a problem with air condition during flight to Toronto. We together with other passengers complained abou it, but crew werent able to solve that. My wife got sick after this flight…..
For some reason I along with a few other passengers were not assigned seat at the time of check-in. They kept us waiting for long time until the plane was boarded. Besides the check-in agent wasn't aware of carry on baggage policy of Air Canada and forced me to reduce the weight of carry on bag by throwing away some of my stuff even though the carry on bag size was within limits of the Air Canada specifications.
The check in to receive my pass in Vancouver was a breeze very pleased The flight crew on the other hand I think half of them wished they were somewhere else
It took 2.5 hrs wait time to get wheelchair, even then had to walk to the gate due to bad planning. The flight was delayed 2 hrs making me miss the connecting flight in Zurich. Was told I’d fly to Frankfurt to catch another connection but ultimately was sent to London and then on to Delhi because YYZ was just disorganized. Never flying air canada again. The crew was unhelpful, irritated, just bad hospitality.
The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.
Awful. The Iceland airport was a complete mess. Boarding was a chaotic, the seats were awful, there was a group of rowdy 20 something men in our row hooting and hollering, ordering alcoholic drink after drink. Yelling and laughing at the top of their lungs and the crew just went along with it. Passengers complained to the men, asking if they could keep it down (it was a night time flight so people wanted to sleep). They never listened crew continued to laugh with them, flirt with them and serve them more drinks. No free food or snacks, seats were horribly uncomfortable. Worst flight I've had in a long time
Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.
Booked with Kayak… Economy Class it said. I had filtered for 1 checked bag. Get to boarding and it says I have Economy Light w/ no checked bags. $136 each way for baggage now. Do not use smartfares.com. Very misleading and a terrible start to this trip.
Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.
Been travelling for 2mo. And when you meet flight Attendants that love their jobs you can just tell. And makes flying with them worth another flight in the future!!
The staff was really friendly and was comfortable. I found it disappointing that we were never offered any snacks while on the flight. For such a long flight and the amount we paid for our ticket that was unacceptable. Not sure if I’ll fly Icelandair again.
One small complaint: people in economy frequently were coming through the curtain to use the saga lavatory.
on plane service was excellent - we flew business class. And everything ran on schedule - always a good thing. However, the transfer is Reykyavik - both going and coming - was really crowded and confusing. It's tough enough when you're tired from a long flight - but then to push through heavy crowds to get on to a shuttle bus seems like they don't have the facilities to support the numbers.
On time and crew were good. Our seating arrangements in biz class were messed up, separated us as a couple and bulkhead seating not good for long legs.
I had pre-booked a seat but when I checked in it was not assigned to me. I spoke to the agent upon arrival and was upgraded to Economy Plus, which was fantastic.
Wish the plane actually landed at a gate instead of on the tarmac and have the passengers board very slow buses.
Horrible boarding set up on all flights (necessary to take a bus to the plane each time??) So cramped and they gave no water/drinks/food. Short flight, I know, but that’s cheap!!!
They made us walk thru entire Frankfurt Airport, which at this age. With very less time, we had to run. It was unacceptable.
The crew was great. Good etc was unacceptable for an overseas flight. Wine with a meal should be complimentary. Seat comfort /space horrible and I am 5‘3“ with heels on. Short haul probably ok but not on long haul flights
Seats are not comfortable. Some of the food was good and some not so good.
Seats were not comfortable, and the problems started when we landed at Frankfurt airport. We waited more than 3 hours to collect our luggage, as a result we missed the connected train to Brussels. Our plans for the trip were ruined that day.
A bigger plane would be more comfortable. We were bouncing off the ground before even lifting into the air, scary!
Brand new airplane Airbus 330. Great crew. The staff on the ground is always a bit mediocre at Condor.
No clear baggage rules. Had to pay at gate for my carry on luggage.
