The chicken on the flight Boston to Zurich wasn’t very good. It was bland passable. Too much sugar in the Cole slaw. Cabbage is an amazing veg and can be much more crisp and alive. Flight attendants were Wonderful! Seats were a bit beat up but okay. In economy it was tight when the person in front learned back the screen became too close.
On time and my bag made it. My parents on British Air had their bag held/lost at LHR, so Swiss definitely won that contest.
There's no entertainment or food service. It was a good flight.
I’m still in Zurich because my British Airways flight was so delayed, I didn’t make the flight to Los Angeles yesterday.
Wonderful, i asked at front gate to change my seat up closer and they gave me a row with no one in it. Very kind of them as the flight was on the light side.
Crew is great and food is ok to good, but boarding is annoyingly slow, plane arrived late (this seems a repeated issue) and the plane is old with armrests which don’t fully rotate and entertainment which doesn’t accept external headsets and screens which don’t respond well to touch.
Flights on time and meals in plane would be greatly appreciated. On time flights is really important.
I try to check in my hand laugage and the girl insisted that my suitcase was too large which was not and was traveling with me on this airline many times. And she charged me and my husband for both suitcases 150$ instead of free they both were 8 kg each. We were the only one who she targeted and the other people who had larger suitcases did not got penalized.
There was one rep who checked us in that was not pleasant she then assisted with boarding passengers on board and informed my husband that his carry on was too big. We had to pay $70 to check in a bag that we always carry on with no issues. I really believe she was isolating us as there was several bags even bigger than his that was brought on the plan. I will be writting a letter in ref6to this rep a d our 1st time experience on Air Baltic operated for SWISS when I return.
Great crew, great food, horrible aircraft seat spacing for a 9 hr flight.
The airline and crew were incredible, the premium plus option was very comfortable, and the food delicious. I would recommend flying with them!
Probably not much to expect from a European domestic flight but it helps if they check the airplane for safe travel before boarding people. We had to stay on the tarmac and go back to gate for some sensor malfunction and refueling for two hours.
Yes avoid JFK airport at all costs. A horror to navigate.
The only negative thing was boarding a Copenhagen-bound flight in Toronto. The middle aged woman at the desk gave me some bad time, claiming they wouldn't allow me to board the flight, switching to russian in the process. After I asked her to speak English and explained her that I had to reroute with the airline due to flight cancelations that where beyond my contro and will be leaving the Shengen zone promptly, she told me I had to check in my small bag because the flight was full and they needed someone to give up their cabin luggage. After I refused, she told me she would have to check my bag if it fits the allowed dimensions, which it did. I understand she's not an SAS employee, I understand she needs to check the documents and also make sure there's enough room for overhead bags on a plane. What really made me mad was her hostike tone and the beyond poor communication skills. Basic politeness would go a long way.
I could make online check-in anywhere. Check-in was complicated I could use your app for and it was hard find information for check-in for airline checking in their app. After hour I had to go anyway to make check in the airport. Rest of the flight was more than good
I loved it the staff across the terminal process from entry to airport and boarding of flight excellent. Onboard aircraft the flight attendants crew were fabooois lovely and always assisting
The meal offered was fish. I am allergic to fish. When I told her, she just took the box of food back without offering me an alternative.... I had to ask... can I then have a bag of chips? She did give it to me. I am a Euro Bonus gold member. Please just take the time to offer something else. Easy and from a customer service point of view, .... Considerate.
LAX to Copenhagen was very nice…business class…great service and comfortable seats…great value…Copehagen to Barcelona…business class was normal coach seating…a little cramped…box meal….good service
Little space and no pad provide for lie flat seats in business, Movies were limited and grouping very strange.
Easy and quick boarding. Flight departure was in time and we arrived 20 minuter before schedule. It was a nice flight.
Very Bad experience with Swiss, they robbed me for additional baggage and misguided. The flight was delayed for 2hr 55 minutes, screens were not functional and food was also bad.
Great entertainment choices. The crew was extremely kind and accommodating. My remote control did not work. Too little space between seats. Arm rests only go up a few inches making less comfortable.
Flight was delayed 24 hours, then delayed again first was mechanical and second was weather.
Regarding the onboard entertainment system: the dual audio jack plug is not compatible with a standard jack. I had to listen to the audio in one ear for the whole flight. The airline should hand out adapters. The touchscreen was flaky, sometimes it reacted to touching it, sometimes it didn't.
The flight was cancelled and the flight they booked me on in lieu of was repeatedly delayed, meaning my arrival time was delayed from about 8:30 pm until after midnight. The airline offered little explanation and no recompense for this 4-hour delay.
Baggage transfer process was not done properly between Air Canada flight and Swiss Airlines.
There was a problem with air condition during flight to Toronto. We together with other passengers complained abou it, but crew werent able to solve that. My wife got sick after this flight…..
For some reason I along with a few other passengers were not assigned seat at the time of check-in. They kept us waiting for long time until the plane was boarded. Besides the check-in agent wasn't aware of carry on baggage policy of Air Canada and forced me to reduce the weight of carry on bag by throwing away some of my stuff even though the carry on bag size was within limits of the Air Canada specifications.
The check in to receive my pass in Vancouver was a breeze very pleased The flight crew on the other hand I think half of them wished they were somewhere else
It took 2.5 hrs wait time to get wheelchair, even then had to walk to the gate due to bad planning. The flight was delayed 2 hrs making me miss the connecting flight in Zurich. Was told I’d fly to Frankfurt to catch another connection but ultimately was sent to London and then on to Delhi because YYZ was just disorganized. Never flying air canada again. The crew was unhelpful, irritated, just bad hospitality.
Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.
Booked with Kayak… Economy Class it said. I had filtered for 1 checked bag. Get to boarding and it says I have Economy Light w/ no checked bags. $136 each way for baggage now. Do not use smartfares.com. Very misleading and a terrible start to this trip.
Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.
Our three ski bags did not arrive and are still not delivered, one full day later. With one ski bag not traceable at all. I would not fly Iceland Air again.
did internet check in but still had to get checked in at the counter and this was not the first time. Bummer!
The staff was really friendly and was comfortable. I found it disappointing that we were never offered any snacks while on the flight. For such a long flight and the amount we paid for our ticket that was unacceptable. Not sure if I’ll fly Icelandair again.
Checking a bag at KEF was time consuming due to long lines despite having a business class ticket
One small complaint: people in economy frequently were coming through the curtain to use the saga lavatory.
On time and crew were good. Our seating arrangements in biz class were messed up, separated us as a couple and bulkhead seating not good for long legs.
There is no food without paying $. Only soft drinks are included in your fare.
I had pre-booked a seat but when I checked in it was not assigned to me. I spoke to the agent upon arrival and was upgraded to Economy Plus, which was fantastic.
Wish the plane actually landed at a gate instead of on the tarmac and have the passengers board very slow buses.
Very clean very smooth flight paying extra for legroom was an advantage but being a little bit bigger than the average person I could not put the tray down fully to eat my meal so I didn’t enjoy the experience of that
The short leg flight was fine. Crew and airport were nice to allow special assistance which helped.
They made us walk thru entire Frankfurt Airport, which at this age. With very less time, we had to run. It was unacceptable.
The crew was great. Good etc was unacceptable for an overseas flight. Wine with a meal should be complimentary. Seat comfort /space horrible and I am 5‘3“ with heels on. Short haul probably ok but not on long haul flights
Seats are not comfortable. Some of the food was good and some not so good.
Seats were not comfortable, and the problems started when we landed at Frankfurt airport. We waited more than 3 hours to collect our luggage, as a result we missed the connected train to Brussels. Our plans for the trip were ruined that day.
A bigger plane would be more comfortable. We were bouncing off the ground before even lifting into the air, scary!
No clear baggage rules. Had to pay at gate for my carry on luggage.
