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I never share this kind of things but I have to share this out of respect to myself and how surprised I was I got a shoulder injury so I went to Turkey to get a procedure to my shoulder ( I can prove and provide it with documentation from the hospital to you) and on my way in this flight, I asked one of the crew members who’ s name is j. Muller to help me to lift my carry on to put it up in to cabinet and she told me she can’t do it , and I said I m sorry I m injured , I really need help , then can you please find someone who can help me ? And she gave me this nasty attitude and refused to help me . Then I was shocked because all I asked was for help, i didn’t even ask her to put my carry on bag up for me , all I asked her to help me so we can do it together. Then 5 minutes later another crew member who’s name is Jenny Rutz came and asked me if everything is ok And i explained her what happened and she told me if I create more problem, she will not let me fly i was shocked, all I told her was I was injured and I needed some help to put my luggage up . I am extremely shocked and upset , this was so unprofessional, rude and unnecessary. I thought their job is to help us in our flight. She disrespected me , embarrassed me, made me feel like I m a problem and threatened me to get me out of the plane In front of everyone I am 41 years old mature and kind woman, i have never in my life experienced something this unprofessional and this disrespectful ever They both turned something so simple and normal into this terrible experience for me and for the people sitting around me . So it was so uncomfortable and unfair that the other passengers who were sitting around me and next to me got negatively affected by the event and told me to take their phone number so that they can be my witness for the crew member’ rudeness and unprofessionalism I m still very upset how can people be this rude and heartless I will never ever want to fly with your airline company again

It was the first time in my life (I’m 54) that I’ve had to pay for drinks on an international flight. Very disappointing. Also, the baggage fees were very steep. I’d rather pay for everything in the price of the ticket than be repeatedly charged for add-ons.

It was not made clear that additional passport control is needed before queueing up for boarding. The seats were very uncomfortable and cramped even for small persons. The arm rests were not fully capable of lifting up out of the way and the media controls cut-out made them even worse to lean on. Just one audio channel was working on one of our seats.

Stuff was very helpful at checkin. Flight attendants were nice. Food wasn’t very good, I expected a little more. Economy Seats are ok. Second flight was very full and they forced us to checkin our carry on.

They rebooked our flight and then canceled our trip halfway through the journey without any explanation. Needed to pay by ourselves for alternative flight options without any help from Swiss.

I thought the flight crew was very attentive and the food was excellent. The only issues I had were the flight delays. A small one out of Sarajevo and a longer one out of Zurich.

It was great. The attention, the fly was on time.

Flight was late on arrival. When asked, one of the crew was not helpful with providing us information on if we could meet our transition and would only say to listen to the announcement. We nearly missed our transition because we had to race across the terminals. In addition, our checking bag did not make the transition. After making the report, no calls updating us on status were received. Provided my telephone number, but when I called they said they did not have my number. I still have not received my bag

Easy boarding Seats were very uncomfortable no room arm rests didn't even go up all the way

The staff was excellent. The food was good, but the seating and comfort was horrible overcrowded.

The flight was on time and the crew was nice. I did not like the fact that my husband and I were seated in different rows. I feel pressured by airlines to pay more to choose our seats. We will sit anywhere, but we shouldn't have to pay to sit together. I also think they should serve at least a snack that's free.

One of the worst airlines I ever flew. Boarding is a disaster, they are always late, the planes are overly crowded. Everyone on my flight lost their connection because they were 2h late. Reykjavik is also not the best airport out there.

Good, but I feel there should be a separate boarding line for seniors

Easy check in and boarding. Staff pleasant and helpful. Will continue to fly with Iceland air. Aircraft clean

Well! They got me as far as Iceland, let me wait around at the airport since my next flight had either left or canceled, finally gave me my luggage, and sent me to wait quite some time with seven other people for a ride to a hotel. At the hotel we got a chef's salad, a nice room for the night which unfortunately had feather pillows and duvet (allergies), a really great and spectacular buffet for breakfast (small but stunning), taxis back to the airport for the 9:30 Delta flight back to Minneapolis. The Delta flight has free food and liquor included which Icelandair does not. All in all, it falls far short of my worst ever United flight to SGN. Icelandair did change my reservation after my roommate tested positive for COVID and we canceled our plans to travel around Iceland, but the charges were fairly hefty. I had trouble contact Kayak's agents to discuss changing my reservations and finally contacted Icelandair who changed them. (I used their contact form and put in several requests for call backs.) Of course, they called just after I made the change with Icelandair.

never seen an international flight , over 5 hours that had no food provided. we flew from iceland to vancouver, no food, no even a snack. For entertainment you had to buy the headphones which are normally also provided for free on any other airlines.

Flight was delayed. They did a terrible job rebooking me. Agent on the ground was useless. The partner airline who ran the plane was able to help me but Iceland air was useless

Did not like last minute change to our itinerary that made us spend the night in the airport

The seats are very close to one another and it is a bit uncomfortable, especially since I was in a middle seat.

The ground staff was very helpful and the flight attendant as short but good.

We had seats 1 D and 1E which is right to the front as there were no other seats available. It is right up at the galley and toilet. Whole flight was very noisy and busy and we didnt get a good flight or rest the entire flight. Its was a pretty costly Business class fare that felt like Economy class experience.

Way too much money for the experience, would have been better in economy

The entertainment was exception as were the accommodations. The food was inedible. They ran out of food by the time they got to me and I was only offered a mushroom pasta which I do not eat. The crew had his luggage over my compartment and open/closed it every 10 min preventing me from resting. Overall, a very bad experience.

The tickets were economical but the catch was the exorbitant baggage fees. So sketchy!

An hour late. Plus literally everything was unavaiable for food and beverage service. Will never fly again. Ever.

Everything went very well. I would like to acknowledge the politeness and professionalism of the staff—they are superb. No complaints.

No legroom, have to pay for everything including water?!? Water is more expensive than beer?

Flight was delayed, landed with short, but just adequate, time to make connection. TAP knew three from Rome were rushing to connect. Tap transfer agents repeatedly refused to expedite business class pax at any point thru the one long immigration line (while they did for other flights) which resulted in us unable to reach the connecting gate before it closed. TAP staff unconcerned, unwilling to investigate options, and no ticketing assistance available airside which is inexcusable.

The staff were great - very friendly and chatty. I checked in online at 9.30am, when check in had opened at 1.30am, and choices were already very limited, so act fast.

If you miss any flight in a Multi-City flight plan with TAP, all remaining flights will be automatically terminated immediately. Their support line is no help at all, and you'll be stuck paying again for another flight.

Both flights late. Almost missed connecting flight and flight staff not willing to help expedite us off the plane.

I didn’t realize Aer Lingus was a “nickel and dime” kind of airline where you had to separately buy all the amenities you wanted. The push to purchase duty-free beauty products was off-putting. And our row had the least amount of leg room I’ve ever dealt with on a flight.

Very pleasant staff, there was some turbulence but the captain was very apologetic and gave notice where possible.

Loved it! Best airline to fly with. Nice crew, good planes, good food!

Probably my favorite airline and way to go to Europe. Everything went smoothly! Food was tasty, crew was pleasant. Really cannot complain!

Great customer service. Frequent updates from the pilot. Smooth flight. Good entertainment. Meal service.

The first leg of my 2 flights were delayed, causing me to miss my second flight and have to stay the whole night in Dublin. Super upset with this experience, and I still need to figure out how to get compensated for this.

Plane could have been cleaner. There were many crumbs and crud around the seat mounts.

The flight was half full and I presume that the next few days are even less busy not sure why they are still charging a premium to change a flight.

Are Longus was fine. I booked thru Kayak and was unable to get my business class seat early. Sat next to galley. Crew forgot to wake me for breakfast.

As previously mentioned in last review , seats are small and uncomfortable, and baggage fees are high!

It was all a very positive experience. Look forward to the return trip.

Easy boarding, punctuality, decent service. I can only complain about the measly snack.

Never made this leg of the flight since we rebooked through United instead. Did not make it to immigration/US custom due to the delay. Had to spend the night on our own dime in Toronto

Although check in crew at the counter was helpful, gate agents were not forthcoming with delays and eventual need for overnight stay at Toronto. No voucher was issued for the delay and promised that Toronto crew will take care of us with vouchers for hotel stay, food and transportation to md from the airport. Toronto gate agents pointed to customer service who flatly refused. I will never fly Air Canada again

We got home a day late because of mechanical problems and that they wouldn’t put us on available other flights.

Our flight was delayed 6 hours and we finally got to Montreal at 9PM, instead of Houston where we were supposed to be. Several flights we could of got on and fixed our situation were nixed as they wouldn’t put us on a plane w/o our bags, but when they finally canceled our original plan they easily located and relabeled our bags. No one seemed to care.

The 3 hr delay on this connecting flight was a drag.

Booked flight was cancelled. Was rebooked but sat in airport for several hours for new departure.

They were so kind and helpful and they even brought an item of mine that I forgot on the plane!!