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Graduate Knoxville

1706 Cumberland Avenue, Knoxville, TN 37916, United States
+1 865 437 5500

Cheapest
rate per night

8.2

Excellent
based on 439 reviews
Graduate Knoxville - Knoxville, TN, United States
Sun. 18/4
-
Mon. 19/4
Compare vs. KAYAK |

Provider Nightly total
Hotels.com C$ 195
Agoda.com C$ 203
Booking.com C$ 207
Hotels.com
Agoda.com
Booking.com

Good to know

Value for money

8.0

Distance to city centre

1.2 km

Location rating

9.0

Nearest Airport

Knoxville McGhee Tyson

Distance to airport

17.5 km

Rooms available at Graduate Knoxville

Sun. 18/4
Mon. 19/4

Deluxe Rooms

C$ 263+

Bed type
Provider
Total stay + taxes & fees
King bed
C$ 263
King bed
C$ 263
King bed
C$ 263

Queen Rooms

C$ 206+

Bed type
Provider
Total stay + taxes & fees
Unknown
C$ 206

Double Rooms

C$ 239+

Bed type
Provider
Total stay + taxes & fees
Unknown
C$ 239

King Rooms

C$ 195+

Bed type
Provider
Total stay + taxes & fees
King bed
C$ 195
Unknown
C$ 238
Unknown
C$ 248
Unknown
C$ 249
King bed
C$ 249
King bed
C$ 260

Standard Rooms

C$ 448+

Bed type
Provider
Total stay + taxes & fees
Unknown
C$ 448

Superior Rooms

C$ 203+

Bed type
Provider
Total stay + taxes & fees
Unknown
C$ 203
Unknown
C$ 207
Unknown
C$ 217

Reviews of Graduate Knoxville

Pros

Cons

Traveller rating

31
13
12
8
6

Time of year

Traveller type

Show reviews that mention

+
friendly staff in 178 reviews
great location in 150 reviews
parking available in 121 reviews
free breakfast in 49 reviews
front desk in 49 reviews
ut campus in 40 reviews
room service in 34 reviews
room was clean in 34 reviews
bed was comfortable in 25 reviews
several times in 17 reviews
hilton garden in 8 reviews
valet fee in 8 reviews
within walking distance in 8 reviews
charging ports in 7 reviews
knoxville in 6 reviews
many places in 5 reviews
  • Mediocre
    May 2018
    4.0

    Just stay somewhere else ....

    Common areas clean & well kept. Standard Hilton Garden Inn layout means everything is where you expect it. Liked the on property restaurant and bar. As a tradition, we always have one night where we bring pizza in on the patio and sit with family & talk for a few hours, and the staff was very accommodating for that as usual. The guys in valet deserve an honorable mention for friendliness and service.

    The 5 things we didn't like visit were important enough to give a low rating. First, I had a completely wrong expectation on my cost when using points for the room. Hilton Honors is similar to competitors, but when I booked with another chain, it was clear what my costs are going to be. Second, housekeeping was terrible. Out of 4 days, got 1 right. No service 1 day; no towels another; no coffee cups or shampoo another. Maids working adjoining rooms let the doors slam continually, making an afternoon nap impossible. Performance got worse after I said something at the front desk. Bad service & bad supervision. Third, most walkable restaurants closed for good or remodel; 1 sit-down pub food, 2 pizza, 1 mex, and no breakfast except drive through. Four, no pool, no hot tub. Finally, it's hard to even get access to the property; it's through the valet parking lot and it's not going to get much better even when nearby construction is complete. Simply can't recommend.

  • Excellent
    Oct. 2017
    8.2

    Location

  • Okay
    May 2017
    5.4

    OK, but nothing special, better off downtown or in west Knoxville

    * Friendliness and competence of staff

    * Mandatory valet w nightly parking charge * King Room cramped, uncomfortable sitting chair, & no foot stool * No pool/hot tub * No bathtub (only room w bath is Queen Double) * Access off Cumberland Ave (coupled w staff's complete lack of information on construction or local stores & restaurants * No ice cream in pantry

  • Okay
    Sep. 2016
    4.5

    Staff Poorly Trained

    The housekeeping staff were the most pleasant, welcoming and engaging staff.

    The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.

  • Excellent
    Apr. 2016
    9.7

    Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.

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About Graduate Knoxville

Overview

Located right on The Strip, Graduate Knoxville is just steps from University of Tennessee and Neyland Stadium. Settle into spaces inspired by Rocky Top lore and bursting with Big Orange pride, including Saloon 16, our high-end watering hole opening in partnership with Peyton Manning.

Official Hotel Information

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.2 Excellent

based on 439 reviews

9.0

Cleanliness

8.9

Comfort

7.0

Facilities

9.0

Location

Check in

4:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities at Graduate Knoxville

Conference rooms
CCTV outside property
ATM on-site
No smoking
Wedding services
Free Wi-Fi
Soundproof rooms
Entire unit wheelchair accessible
Pets allowed on request. Charges may apply.
Terrace/Patio
Daily housekeeping
Disabled Access
Fax/photocopying
Safety deposit box
Fire extinguisher
Telephone
Seating area
24-hour security
Air-conditioned
Flat-screen TV
Meeting/Banquet facilities
Toilet
Free toiletries
Children's television networks
Safe
Shops (on site)
Shared lounge/TV area
Smoke alarms
Heating
Shower
Trash cans
Valet parking
Desk
Coffee shop
Garden
Private bathroom
Snack bar
Wardrobe or closet
24hr front desk
Storage available
Alarm clock
CCTV in common areas

FAQs when booking at Graduate Knoxville

Does Graduate Knoxville have special cancellation policies due to coronavirus (COVID-19)?

Where is Graduate Knoxville located?

When is check-in time and check-out time at Graduate Knoxville?

Does Graduate Knoxville offer free Wi-Fi?

Does Graduate Knoxville offer free parking?

Does Graduate Knoxville offer free airport shuttle service?

How far is Graduate Knoxville from the airport?

Can you bring pets to Graduate Knoxville?

Does Graduate Knoxville have a pool?

Photos of Graduate Knoxville

Graduate Knoxville - Knoxville - Building
All Photos (35)
Graduate Knoxville - Knoxville - Building
Building (2)
Graduate Knoxville - Knoxville - Bedroom
Bedroom (4)
Graduate Knoxville - Knoxville - Bar
Bar (3)
Graduate Knoxville - Knoxville - Lobby
Lobby (2)

Property safety measures

Graduate Knoxville has implemented the following measures:

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Location

Most Popular Landmarks

  • University of Tennessee255 m
  • Clarence Brown Theatre0.4 km
  • Frank H. McClung Museum0.7 km
  • Neyland Stadium0.7 km
  • World's Fair Park0.9 km
  • Thompson-Boling Arena0.9 km

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