Four Points by Sheraton Los Angeles International Airport

We had two rooms, both had been recently shampooed and the carpets were still wet and the room had a very strong chemical scent. When I first went to book rooms on Kayak, the price was $119.00, but ended up being $140 each. I didn't think the staff was very friendly. Only one of the three elevators was working and we had to ask where the stairs were because they weren't marked. Would not go back. Also, the shuttle was so slow picking us up at airport, we talked another shuttle driver into dropping us off at Four Points

Inconvenient

It had the aesthetic for the most part, seemed fairly new. Close to airport

When you book they regret to inform you that you have to pay $30 to park your car. The rooms don’t be have windows outside but to the hallway, which is awkward. Food was left outside of a room for the duration of my stay even though maid services were coming by - they knocked on my door 8am to try and clean. Would not stay here again

Nothing

Worst staff ever was not good at all

nightmare

nothing

I arrived 11:30pm, as planned. The hotel acknowledged that I had a prepaid reservation, but said: NO ROOM. NO REFUND. NO OFFER TO PROVIDE A ROOM AT ANOTHER PROPERTY (it's Starwood, which has 1,000 hotels in L.A.). Avoid at all cost.

There was no heat in the room. Management promised to have it repaired the next day but no such luck. My son left sick with a cold due to lack of heat. We stayed at the hotel for 5 nights with no heat.

Moved around.

The quiet.

We checked in a little early. As soon as we checked in we were told a room wouldn't be ready for at least an hour and with a big business group in the property it was hard to find a space to relax let alone get a drink at the bar. The lobby hallway and bar were so crowded that we had to leave the hotel to get a drink to be able to relax after a long drive in from a neighboring state. Upon return we were directed to a room on the 2nd floor that had a bed that was so flattened and sunken in that myself and my partner rolled into one an other. This was truly unsatisfactory and we expected more staying at a shariton property. This was an issue that could visually be detected by housekeeping or maintenance but was disregarded and ignored. We then spoke to front desk and asked them for a room transfer and after some push back were redirected to a different room. Definitely not something worth going through while on vacation. Makes us want to stay with a competitor to see if the same challenges are met with (Hilton, embassy, etc.)

They charge too much

Nothing

All