|Value for money||3.4|
|Distance to city centre||0.5 km|
|Distance to airport||32.6 km|
|"Great location, view of falls."||(in 162 reviews)|
|"Great hotel with excellent views"||(in 370 reviews)|
|"Amazing room with an amazing view!"||(in 229 reviews)|
|"Far walk north tower"||(in 5 reviews)|
|"Being charged a tourist tax since we were here house hunting."||(in 7 reviews)|
|canadian falls||in 27 reviews|
|close to the falls||in 284 reviews|
|falls view||in 714 reviews|
|fallsview casino||in 115 reviews|
|friendly staff||in 227 reviews|
|great location||in 375 reviews|
|hidden fees||in 13 reviews|
|hot tub||in 92 reviews|
|long line||in 14 reviews|
|niagara falls||in 21 reviews|
|nice room||in 617 reviews|
|north tower||in 35 reviews|
|room had a view of the falls||in 1,195 reviews|
|tourist tax||in 39 reviews|
|valet parking||in 267 reviews|
|water slide||in 29 reviews|
Nothing. The room wasn’t what I requested. I didnt want to stay. I asked for my money back and the refused
Everything!! I was very disappointed and I still want my money back
ROOM WAS A LITTLE TIGHT BUT VERY COMFORTABLE. VIEWS WERE AMAZING. ROOM SERVICE WAS GREAT. VERY FAST SERVICE. FOOD HOT!!!
Room was near elevator and was very noisey
The convenience of being close to the casino and connected by walkway is great. No winter weather to contend with.
Furnishings are really showing their age. Bathroom could have used a real cleaning.
Enjoyed the view but wish we were on higher floor for the money we spent on a couples getaway
Coffee maker didn't work Only one comfortable chair to sit in Water pressure in shower nothing but a trickel
View of the Falls was great. Could get to Casino through the walkway was a bonus. We had a two room suite which was a perfect size.
They only had velet parking and that was very expensive.
View was great, employees were supporive
Access to casino
The hotel was under reconstruction. Pool didn't work. Ice machine on my floor didn't work, or one floor under.
The room was best to the elevators. The walls were thin and daylight could be seen all the way around the door to the room with a one inch gap along the floor. Very noisy.
Poor Customer Service
The room itself was great, very comfortable and fairly clean. The 4min walk to the falls is a great bonus too!
Something to keep in mind while reading this is me and my girlfriend are early 20’s, we are young. When pulling into the parking garage we were given an option of self park or valet, we asked how much parking was, if it was ridiculously expensive we would just park in a parking lot as we were only one night. We were told self parking was $35 and valet was $40, so we chose to park at the hotel in the self park. During check out we received the bill and we were charged $35 for self parking and $45 for parking. We told the person serving us that we were told it was only $35 to park for the night and we would have just parked in the parking lot nearby for $30 if we knew it would be $80 here. The response we received was “I’m sorry sir but this is what we charge”. I’m not upset about the price, more so that it seemed we were lied to about the price. As well during our check in we noticed everyone in line was asking for the highest floor possible when checking in or asking to be put on a higher floor once they were given a room. All of these people had their requests met and some were given multiple options. When we got up to the counter and were checking in we asked to please have the highest floor available. The response we received was “I’m sorry sir we do not take requests, we only give what is available”. This was upsetting as everyone else had there requests met, where as we were we told no. Once entering our room we noticed outside our window we had a big pillar right in the middle of our view, blocking most of it. The main reason we booked here is because we heard of the great views. We were not happy about this as we booked a room with city view, not a pillar view. When we received our welcome text message, they asked if there was any complaints and if so they would make it right. We told them about this and that we were not happy with the blocked view. We received no response. They then sent a second message, again asking how everything was, again we complained about this and again no response. We did not have time to talk to the front desk as the lines we very long and we wanted to enjoy our night. It was very upsetting with all these complaints we had, since we did pay a premium to stay here and no one seemed to care about our experience. I feel like a lot of this treatment was because we are so young and this is a “fancy” hotel. In the end I likely will not book here again and I likely will not recommend it either.
The staff was nice and accommodating.
I am single man traveling with two kids. I booked a room with city view. I selected this hotel rather than others was because the pool. Upon arrival I was informed that the pool was closed then I was given a room that seemed worse than a cheep motel. I went back and requested another room. In which they were nice to give another room. So what exactly made this a bad experience was mostly with the stringent rules and false marketing by kayak 1:- there was nothing on kayak site that the pool was closed 2:- there was nothing about extra fees that the hotel will add to the reservation fee this amounted to an additional $100 a day (parking was $35 a day) 3:- when I called kayak to see what changes can be done they offered me a 10% refund which it came to $50. (Nice right!!) however if I wanted to move to a different hotel I was going to be charged $75 what a joke 4-: lots of construction noice My stay was bad because of false marketing by kayak and what seemed they are out to get you if you do not ask and investigate every little thing Kayak did start processing the $50 refund , thank you for that but teuly that dose not replace the bad experience I had.
Staff was very accommodating. The hotel was close to all acitivies. Bed was very comfortable as well as the room. I would recommend this hotel to others!
Commanding views of Niagara Falls, Hilton Hotel and Suites Niagara Falls Fallsview is based in a popular area of Niagara Falls City and provides a sauna, an indoor pool and a Jacuzzi. It has a fitness centre, as well as an express check-in and check-out feature, water slides and valet parking.
The modern rooms at this 4-star hotel have a flat-screen TV and movies-on-demand. Each provide tea and coffee making facilities, a desk and a private bathroom with a hair dryer.
Hilton Hotel and Suites Niagara Falls Fallsview features a restaurant and a bar where guests are able to unwind at the end of the day. Eateries at the hotel include Grande and Brasa. Guests are also able to unwind with a drink at Spyce Lounge.
Hilton Hotel and Suites Niagara Falls Fallsview is ideally situated for discovering Niagara Falls City with Fallsview Casino Resort, Skylon Tower and Queen Victoria Park within a 10-minute walk. It is also a brief car trip from Niagara River.
Based on 15,330 reviews
Policies vary by room type and provider.
|Niagara Falls||11.5 km|
|Niagara Falls||3.3 km|
|Niagara Falls||5.4 km|