Book Payless car rentals in El Paso

Cons: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.

Didn’t have my car

Pros: They had a bigger SUV

Cons: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.

No vehicles available

Cons: Payless accepted my booking on kayak and the were out of vehicles. Ended up having to walk around from car rental to car rental in airport looking for a vehicle.

Cons: I was very disappointed with my experience. When I picked up the car I was told I could extend my rental and there would only be a $10 charge. When I called to extend the jerk that I spoke to told me I would be charged anther $294. When I asked him why was it so high he told because that's the charge. When I asked to speak to a supervisor he acted like he couldn't hear me. Ultimately I had to hang up. I called back and spoke to anther person and he told me it would be a total of 198.00(original rental charge included) sounded more reasonable but still pretty high for 3 additional days. Just not a great experience when the staff is not on the same page! Won't use them again

No Cars Available upon arrival

Pros: nothing

Cons: No cars available when I arrived. Very disappointing. I had to rent from a different company and it was more expensive. Now I am not sure if my company will even re-imburse me.

Cons: That it is a shared counter with Avis and they refused to wait on you until after all the avis customers had been helped including those who go there after you. So I was the only person in line for payless and had to wait over 15 minutes for my rental. Also every time I turned my car on I was faced with a foul smell.