Book Payless car rentals in Guadalajara

Guadalajara, JA, Mexico
4 Aug — 11 Aug
Guadalajara, JA, Mexico
Wed 4/8
Noon
Wed 11/8
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Guadalajara

Overall Rating2.7 MediocreBased on 16 reviews
Cleanliness
2.7
Comfort
2.7
Overall
2.7
Pick-up/Drop-off
2.7
Value for money
2.7

Recent reviews

Traveler rating
1
0
2
13
0
Find reviews that mention:
4.0
Pros:When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever.Cons:Everything..........When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever......…Lastly I forgot to mention that they want to charge you a almost 3000 US dlls deposit to rent from them even though you get the full coverage insurance...Whoever does not listen to me and rents from them will definitely regret it when the arrive to their office......Reviewed 19 Nov. 2019
review fromkayak
2.0
Pros:NothingCons:NothingReviewed 22 Aug. 2017
review fromkayak
2.0
Terrible servicePros:The lady was nice enough to recommend a different place.Cons:EverythingReviewed 28 Jun. 2016
review fromkayak
10.0
Pros:todo me gustoReviewed 30 Mar. 2016
review fromkayak
2.0
Bad pick up servicePros:The priceCons:I called Payless 15-20 before I was to arrive at the airport. The representive to me they would be there waiting for me once I arrived since they had an off site office. When I arrived there was no Payless shuttle around. I called the office again and notifies them that me and my family we at the drop off waiting. They told me the shuttle was on its way so we waited. 10 minutes went by, then 20,30,40,60!!! A whole hour went by and no shuttle, I kept calling the office and by this time they had refused to answer my calls repeatedly. I ended up having to rent from another rental and having to pay more. I am really disappointed in the way that this situation was handled. I will never use their service in the future.Reviewed 5 Jun. 2017
review fromkayak
2.0
Warning..Worst ever. No car available after confirming 3 times beforePros:Never review but have to review this time. It was by far the worst car rental experience ever. I had called them directly several times to confirm and they did. However, I arrived to pick up car [at 3am] after taxi drive from airport and was told ...sorry we have no cars to honor the reservation. On top of that they told me they had about 30!! more reservations they could not honer. Rent from more reliable company and when you reserve...pay in advance so they can actually "reserve" your car.Reviewed 4 Jan. 2018
review fromkayak
4.0
Charged price was more than 3x as much as quoted price.Pros:Sales people were friendlyCons:Charged price was more than 3x as much as quoted price. Van eat in bad condition, broken rear view mirror a and many damaged places on the exterior.Reviewed 13 Dec. 2018
review fromkayak
2.0
LiarsCons:Arrived at location and nothing was ready. At the time of arrival the gentleman began to explain the rental charges and he was trying to force all these additional charges and coverages. He was trying to charge more for coverages than what they had posted in the pamphlets they had on the desk. When confronted he changed the rates to semi match what it should be. After that was settled they tried to take a ridiculous amount for deposit. Ended up leaving the rental place without a car as they were too shady.Reviewed 17 Jul. 2017
review fromkayak
2.0
Pros:It was great gas car.Cons:Hidden fees and price was not what I had expected. I spent 3 times more.Reviewed 30 Dec. 2017
review fromkayak
2.0
False reservationsPros:There was no reservation on the point of pick up!!!!Cons:I had no car to useReviewed 2 Sep. 2017
review fromkayak
2.0
Pros:Quoted price... But was not given that optionCons:I reserved my car days in advance. Reserved a full size or larger in order to take 5 passengers plus luggage on a trip. Got to airport and was told they had "been busy today", and would not have my car until the following Monday. I was offered a much smaller car at 8 times the price, or nothing. I had to get an Uber to my hotel, and rented the last car Avis de Mexico had or my trip would have been ruined. Reservation is obviously useless. Cost me $180 for the same $25 reservation, but at least I was able to rent a vehicle that had room.Reviewed 21 Sep. 2017
review fromkayak
2.0
Pros:NothingCons:They didn’t have any car available at the time I reached the car rental office. They even told me that my only solution was to go to other car rental companies, however same day reservations are usually more expensive. I found another place nearby from the company Mex Rent a Car, however I had to Pay more than double the price of what I reserved on Payless. I will never choose Payless again.Reviewed 11 Apr. 2021
review fromkayak

Where can I find Payless car rentals in Guadalajara?

Carr Gdl-Chapala Km 17.5, Payless car rentals

Address

Carr Gdl-Chapala Km 17.5

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+52 33 3688 5649

Address

Av Marino Otero 1288

Hours

Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday07:00 - 19:00
Sunday07:00 - 19:00

Phone

+52 33 3121 0799

Address

20 De Noviembre Lot 9

Hours

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Phone

+52 333 688 6256

Good to know

Most popular location

Carr Gdl-Chapala Km 17.5

Most popular car type

Compact

Top tips for renting a car from Payless in Guadalajara

  • Intermediate rental cars from Payless in Guadalajara are around 95% cheaper than other car types, on average

FAQs about renting a car from Payless in Guadalajara

  • As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

  • Compact (Volkswagen Golf or similar) is the most frequently booked rental car type from Payless in Guadalajara.

  • Payless has 3 rental locations in Guadalajara. Take a look at our Payless rental location map to find the best rental cars near you.

  • Yes

  • Yes