Mark Twain Hotel

how fast two extra pillows came up to our room. Breakfast was ok, the orange juice was super good.

I didn't like that the desk clerk told me after swiping my card that our original booked room was no longer available and we had been down graded to a queen bed and price was reduced by $10. Not only was she aware that I had a small child but the bed was a full not a queen didn't like that. Didn't like that the only other furniture in the room was a sitting chair that was broken and the leather was peeling all over the place. The Room was so small that I barely had the ability to set up a pack and play for my child to sleep in since the bed was too small. I didn't like that it sounded like I was sleeping outside next to a highway, might invest in sound proof/clean windows. I didn't like how the carpet needed vacuumed and underneath the sink had toothpaste residue all down it. I didn't like the lack of freshness from the breakfast, didn't even have fresh fruit. Didn't like that only half the light bulbs in our room worked. didn't like that the mini fridge knob was broken off so at first it wasn't really cold then after turning it slightly not knowing what number it was on it froze everything. Didn't like that there was no manager to speak to the next morning. Didn't like the fact that I paid $140 for this experience.

Nothing

Everything

Hot water didn’t work in the shower. Front desk staff didn’t answer the phone.

After complaining about our room’s air conditioner not working properly, we were moved to an upgraded room. The room was better but definitely not 4 star worthy.

Would give this hotel zero stars if possible. The hotel was absolutely horrible. There was mold growing in the bathroom, stains all over the carpet and the entire building very run down. The location of the hotel was sketchy to say the least.