Hotels near Phoenix Sky Harbor Airport

Hotels near Phoenix Sky Harbor Airport

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Sky Harbor Intl (PHX) - Phoenix, AZ, United States
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Best hotels near Phoenix Sky Harbor Airport

Cleanliness
9.0
Comfort
9.0
Facilities
9.2
Location
9.1
Overall
9.4
Overall 8.9 Excellent
Based on 1,109 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.2
Location
9.1
Overall
9.4
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
9.0
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
9.0
Comfort
9.0
Location
9.2
Services
8.9
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.0
Location
9.1
Overall
9.5
Services
8.9
Cleanliness
9.2
Comfort
9.2
Location
9.1
Services
9.0
Staff
9.3
Cleanliness
8.8
Comfort
8.9
Facilities
9.0
Location
8.8
Overall
9.1
Cleanliness
9.0
Comfort
9.2
Location
9.3
Services
8.8
Staff
9.4

Excellent 10.0
Pros: good location near airport. airport shuttle. Evening snacks, and good breakfast even extremely early, there were still some breakfast items. great accommodations for group of adults. Nice balconies for city views. good Covid precautions.
Cons: nothing
Excellent 8.0
Pros: breakfast and dinner were served and very nice hotel
Cons: the man who attended us during check in was very rude!
Excellent 10.0
Pros: It’s close to where I need to be. Breakfast is good, and the staff are great. They take care of you, I mean they really take care of you!! They’re nice.
Excellent 10.0
Pros: Everything was exactly what we were looking for. It was comfortable.And the amenities saved from having to go out and search for dining. I just looked for another Drury Inn for our next trip; but, shame there wasn’t one.
Cons: There was nothing that I didn’t like.
Excellent 9.0
Pros: Great location and an excellent and friendly staff.
Cons: I liked everything, except the hot tub wasn’t working.
Excellent 8.8
Average middle class hotel, but the free breakfast and happy hour are worth the visit. The free airport shuttle was excellent and the staff was excellent
Excellent 10.0
Cons: The room was clean..staff very friendly..breakfast and dinner was delicious with complimentary drinks
Excellent 10.0
Pros: We will never stay at another hotel if Drury's are around! Wow, they go above and beyond to make you feel welcomed. FREE Uber rides to the hotel, free breakfast, free Kick Back drinks and food,comfortable beds!
Excellent 8.0
Pros: The price I paid was reasonable Staff were very nice.. he was so very nice & helpful he explained to us about the free breakfast & dinner, free wifi
Cons: Well a little older hotel needs some tlc which I was told they will be updating soon..The room had a light stinchy smell maybe coming from the air conditioner.
Good 7.2
The Windows and Terraces need cleaning around the outside and windows and mirrors inside.
Excellent 10.0
When my husband and I travel, we always choose Drury Inn. I had a medical procedure, and being able to stay at the Drury and recover made me feel so much better. Ease of check in, the beautiful rooms, the kickback, the wonderful staff, all the best! Do yourself a favor, when you travel choose the Drury Inn!
Excellent 9.2
Good value for the price. Easy location.
Excellent 8.8
Good value for the price. Easy location.
Excellent 10.0
Pros: The meals and drinks were much appreciated as we had a handicapped person with us that would have made it difficult to go out to eat. Hotel employee at the reception desk was extremely polite and helpful. We never had to wait for an elevator.
Excellent 10.0
Check in was great. Hard to beat meal and drinks at night and great breakfast. Shuttle service was very good.
Excellent 10.0
Clean , great customer service, quality for a fair price!
Excellent 10.0
Pros: Hospitality, and cleaning. Dinner and breakfast.
Excellent 10.0
Wouldn’t stay anywhere else. Met every expectation!!
Excellent 9.6
Great accommodations! Wonderful staff who will go out of their way to help and make you feel special. Great breakfasts and lovely kick back to get the evening started! Free drinks and food and friendly folks! Couldn't ask for more
Excellent 10.0
Pros: The lady at the front desk on Sat Apr 17 at 9pm was incredibly nice and helpful. With service like that, I¿ll be back next time I¿m in Phoenix!
Excellent 10.0
Pros: The staff was sooo amazing and friendly. Very professional and helpful. Loved the food and free drinks and the atmosphere was wonderful.
Excellent 9.2
We enjoyed our 4 nights at this hotel. One of the most spacious rooms we've ever had. Good hot breakfast. Up to 3 drinks at happy hour. Simple but free meal each evening. Great value!
Good 7.0
Pros: it's an average hotel. nothing special
Cons: pool is way to small, room could use updating and it just had a dirty feeling
Excellent 10.0
Pros: kept up well the included drinks and breakfast
Excellent 8.0
Pros: The meals and happy hour.
Cons: Not enough staff at the food area, food wasn¿t stocked fast enough for the amount of people who were waiting to be served.
Excellent 10.0
Pros: Very helpful! Shuttled us to return rental car then shuttled us the next day for our flight.
Excellent 10.0
We have stayed here twice in the last year, great property with shuttle to airport, they even paid for our Uber trip from the airport after hours. The only complaint, would love to have a continual running fan from the AC/Heat unit as it helps block out some of the early morning traffic noise. We love Drury Inn and have stayed in several states.
Good 6.0
Pros: Free dinner and drinks were provided. The staff was friendly and accommodating.
Cons: Cons were no USB ports, no coffee maker in room as advertised. Coffee provided downstairs, but stale by evening. I tried the decaf and found it undrinkable. Drain valve you lift up to make shower work was very stiff and almost was unable to take shower.
Okay 5.0
Pros: The Staff was excellent
Cons: Bathroom floor was dirty old trash on floor and dirty foot prints. Did not look like it had been mopped in a while.
Excellent 10.0
Pros: Service was professional, quick. Staff very helpful
Mediocre 3.0
Pros: The gentlemen  was wonderful. You should be very lucky to have such a loyal employee
Excellent 10.0
Pros: The kickback they offered every night was really nice.
Good 7.0
Pros: Location and parking
Cons: Not super clean. Only one entrance to/from. Pool closed at 10. No restaurant, very limited food/drink after 10 pm
Excellent 10.0
Pros: We liked that we did not have to leave since the hotel provided breakfast and an evening lite buffet as well as three drinks each.
Cons: The only problem we had was we set up a wake up call with the front desk that did not work. We must say, however, when they learned about the wake up failure they put together a very nice bag of goodies for us to take to the airport and snacks for on the airplane. Thank you to the employees of the Drury airport hotel.
Good 7.0
Pros: Multiple pillows to choose from and comfy bed
Cons: Food was low quality and breakfast was same everyday. A little slow to keep up with demand. E.g. waffle mix out and it took her 20 minutes after being asked and other items not refreshed like bananas. Guess you get what you pay for!
Excellent 9.1
Pros: Great variety of breakfast items, as well as hot dinner/snack items that were all included in the nightly rate. There were even free alcoholic and non-alcoholic beverages, as well as popcorn!
Cons: A little close to the highway, so it could be loud at times.
Excellent 8.5
Pros: Great service and breakfast include
Cons: Basic breakfast, but overall good
Excellent 8.8
Pros: It's close to the airport! They give you loads of free food! Like soft tacos with grilled chicken and salad. The airport shuttle doesn't run early enough for a 6am flight, but they'll hire you a cab instead - on them!
Cons: The exercise room is for 16-year-olds and up only; no exceptions. The pool wasn't super clean, though it was sanitary.
Drury Inn & Suites Phoenix Airport - Phoenix
Rated #1
8.9
Excellent 8.9
Based on 1,109 reviews
Details
Reviews
C$ 206

Cleanliness
9.3
Comfort
9.3
Facilities
8.0
Location
9.2
Overall
7.6
Overall 8.8 Excellent
Based on 168 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
8.0
Location
9.2
Overall
7.6
Cleanliness
9.6
Comfort
9.3
Location
9.5
Services
9.1
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Location
9.1
Services
8.8
Staff
9.0
Cleanliness
9.6
Comfort
9.8
Location
8.9
Services
9.3
Staff
9.6
Cleanliness
9.3
Comfort
9.4
Facilities
7.0
Location
9.0
Overall
6.5
Cleanliness
9.5
Comfort
9.3
Location
9.3
Services
9.1
Staff
9.4

Excellent 8.0
Pros: Room was clean, bed was comfortable, water pressure was great, and airport shuttle was convenient.
Cons: would have liked to have a microwave and refrigerator.
Excellent 10.0
Pros: Except for check in length of time this Mariott is perfect. Staff very nice and helpful.
Cons: length of time getting into out room, sold out this weekend
Excellent 8.0
Pros: The room
Cons: Everything was great.
Excellent 10.0
Pros: Room was super clean, loved the location to the airport, restaurants and shopping. Pool and bar was awesome and staff was very friendly!
Cons: Nothing I didn’t like
Excellent 10.0
Pros: the beds where extremely comfortable, the airport shuttle, the staff.
Cons: n/a
Good 7.0
Pros: Location was close to the airport, therefore very convenient.
Cons: Smelled like a dead rodent on the floor. Staff was acceptable, not great only staff was at check-in. Noone available for assistance.
Excellent 9.0
Pros: very clean and quiet
Cons: the only thing that needed attention was the tub shower. it would not drain so we showered in about 5 inches of water.
Excellent 10.0
Pros: The rooms were spacious,very clean, with modern decor. The staff was friendly and knowledgeable. We will definitely stay there again on our next trip to Phoenix.
Cons: There wasn't anything that I didn't like.
Excellent 10.0
Pros: Brand new hotel, fast service
Cons: To add good Coffe to the bar.
Excellent 10.0
Pros: decor, rooms, cleaniness, atmosphere
Cons: To make a copy of a document in the business center, it cost $8.95 to use the computer and then 65 cents per page. Other hotels it is free.
Okay 5.0
Pros: Cost
Cons: Dead bolt did not work, tub did not drain, no refrigerator, thermostat did not work, room service did not answer and call to front desk about room service was never returned.
Excellent 8.8
Pros: My room was very, and comfortable.
Cons: The hotel was not in walking distance to restaurants.
Okay 4.8
Pros: Location to the airport.
Cons: I paid for my room on Kayak when I booked the riom. When I arrived the girl at the desk told me there was no way I paid online. I was ready to leave and she caught me and said she received payment thru Kayak. Then she sill tcharged my credit card. It is now 10 days later and still they have not refunded my money for the second charge and have never even offered a discount or anything for their mistake.
Marriott Phoenix Airport - Phoenix
Rated #2
8.8
Excellent 8.8
Based on 168 reviews
Details
Reviews
C$ 285

Cleanliness
8.9
Comfort
8.8
Facilities
8.7
Location
8.6
Overall
8.6
Overall 8.6 Excellent
Based on 1,181 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.7
Location
8.6
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
7.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.7
Comfort
8.5
Location
8.6
Services
8.5
Staff
8.8
Cleanliness
9.5
Comfort
9.0
Facilities
9.5
Location
9.5
Overall
9.3
Cleanliness
8.7
Comfort
8.0
Facilities
8.2
Location
8.5
Overall
8.2
Cleanliness
8.9
Comfort
8.9
Location
8.7
Services
8.6
Staff
8.9
Cleanliness
8.8
Comfort
8.9
Facilities
8.0
Location
8.7
Overall
7.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.1
Location
8.6
Overall
9.3
Cleanliness
8.9
Comfort
8.7
Location
8.7
Services
8.6
Staff
8.9

Mediocre 3.0
Pros: The proximity to the airport was awesome and so was the shuttle.
Cons: The price we booked on booking.com was said to include breakfast.(One days breakfast at their restaurant cost us $57.) Not only did they not offer breakfast we were told from the hotel staff they have nothing to do with the third party advertising and they were not responsible and had nothing to do with the listing. The price we were charged was NOT the price I booked the hotel for on booking.com. The hotel staff argued that the price we booked was not correct over and over. Finally after a manager overhearing the conversation she adjusted the price accordingly. During our two day stay we had cold showers and one of the beds were broken upon check in. There was no working exhaust fan in the bathroom and the microwave timer did not work. Upon telling the front desk I was asked what was my room number and which bed. Thanked me for letting her know, never even a apology.
Excellent 8.0
Pros: Close to the airport. The staff was friendly and very helpful.
Excellent 10.0
Pros: everything not one problem
Good 7.0
Pros: Room was very comfortable
Cons: My room rate included breakfast, I Evan told the waitress but still charged me for breakfast so now I have to go through the process of getting breakfast removed from bill.
Excellent 10.0
Pros: When our flight was cancelled, we were able to stay the extra night!
Good 6.0
Pros: Bed was comfortable, pillow options are great. It was quiet and I slept well .
Cons: The bathroom smelled like a urinal and there was something sticky on the desk. If I had noticed these things before rummaging through bags and my husband already in bed I might have asked to change rooms. We had just arrived from Europe and were exhausted. Just went to bed. We stayed here on our way to Europe 2 months ago, price was $50 per night cheaper and cleanliness was better. So i was disappointed this time.
Excellent 10.0
Pros: clean
Cons: no
Excellent 8.0
Pros: Convenient location
Cons: Nothing
Excellent 9.0
Pros: The hospitality of front desk overnight shift young lady and the morning manager. I was taken care of excellently they were very good. Thank you
Cons: No
Excellent 10.0
Pros: The staff and restaurant is always excellent.
Excellent 10.0
Pros: The staff was very nice when checking in. Even when I had any questions they were really friendly. The room was nice and clean with cool air conditioning. I always look at the carpet when I book a hotel and it was nice and clean.
Cons: No. For the most part it was good. This is my 3-4 times stay at this hotel and it¿s always been good for me.
Poor 1.0
Pros: Nothing
Cons: Everything! I got bites all over my body! I told the front desk and I have not heard from the manager since I checked out Sunday. This is not a 3 star hotel, the smaller chains are much cleaner than this! The floor is sticky, the lobby smells like smoke
Excellent 9.0
Pros: location
Cons: no--it was just great for the 1 night we were there!
Okay 5.0
Pros: Proximity to airport.
Cons: It did not feel like I was staying in a Hilton. They really need to update their facility, especially the furniture and bedding in the hotel rooms. It was chipped and worn. The doors and walls were chipped and not kept up. This was very disappointing.
Excellent 10.0
Pros: Very convenient location for airport.
Cons: Na
Excellent 10.0
Pros: I love that the swimming pool is open from 6am til 11pm. Also, they have the greatest staff, both at the front desk and in the restaurant. The housekeeping folks were really great too.
Cons: Carpeting in the room. Hallways were very warm. Seems like there was no AC in the hallways, even though the room was very comfortable temperature-wise.
Mediocre 3.0
Pros: Shuttle driver was nice.
Cons: Front desk was terribly rude. Charged my card 3x
Excellent 10.0
Pros: Very Fast Front Desk!!! Clean and Comfortable Room!
Cons: No
Excellent 8.0
Pros: We met hotel employee coming up in the elevator together. We got to see him again as our keys did not work. He let us in & went back to the front desk to get us keys that worked. He gave us info on the pool towels & was very cordial.
Cons: once we got settled we wanted ice. The ice machines on the 2nd, 5th & 7th floors were completely empty. Perhaps a camera should be installed to see who is emptying your machines. We thought it might be the RV's since it was the beginning the holida
Mediocre 3.0
Pros: Certain staff members were extremely nice!
Cons: I didn¿t like that they didn¿t change the blankets for new customers and I didn¿t like the white stains on the ottoman and big stains on the floor throughout the room. The cold water handle didn¿t work at all it kept spinning around
Mediocre 3.0
Pros: Could not get the bathtub to drain
Cons: Rome was clean nice and comfortable
Okay 5.0
Pros: The view
Cons: I reserved and paid for a room with a tub and did not get that
Good 6.0
Cons: Old style
Poor 1.0
Pros: Nothing there location is terrible you have to park two blocks away for 28 bucks then walk.
Good 6.0
Pros: Close to airport; had shuttle
Cons: Bathroom was filthy-no plug for tub, drain overflow full of mold; kuerig did not work
Mediocre 3.0
Pros: The location to the airport.
Cons: The AC was constantly running even at low low temp. It would run stop run fan stop completely. It did this all night long. This didn¿t allow me to sleep all. I called ahead asking the price for parking for a week. I was told it was free. It¿s $6/nt
Poor 1.0
Cons: Very old and outdated for the price.
Mediocre 2.0
Cons: It is loud from both noise from the street and noise from the interior. Loudest hotel I have ever tried to sleep in at any time in my life. There was no water to the room except for several hours in the morning.
Excellent 10.0
Loved the friendly customer service in all departments. Will stay again if I visit Phoenix!!!
Okay 4.0
Cons: I clean the hotel when I got there and it was filthy, yet they had a fancy sticker on the door that said it was sanitized.
Mediocre 3.0
Cons: Shuttle service was unreliable.
Okay 4.0
Pros: Location, easy access and parking.
Cons: Charge a dollar for water bottles in room. In Phoenix, other hotels provided guests free water bottles in room. No coffee in room for coffee maker, front desk didn't have supply . Only Hotel I've seen in Phoenix without free coffee in lobby.
Poor 1.0
Pros: I have never taken the time to write anything negative before, but this was the worst experience ever. I am so disappointed. I went down to the front desk after only being there for three hours and handed back the room key. Front desk didnt care.
Cons: It was a horrible experience. I will never go back.
Okay 5.0
Pros: Price
Cons: The location and the fact that the pool is open 24 hours. I could hear people at 200 AM in the pool. The location of the hotel is about a mile from the REALLY bad area of Phoenix.
Okay 5.0
Cons: The location. It’s an old hotel with a bit of a face lift. More of a 2 or 2.5 star.
Okay 5.0
Pros: Airport shuttle and proximity to airport was best; bed was soft and comfortable
Cons: It was fine.
Okay 5.0
Pros: Proximity to airport is about the only benefit.
Cons: It's very tired and stale smelling.
Excellent 10.0
Pros: Friendly staff. Nice room.
Cons: It was difficult to find the shuttle from the airport.
Okay 5.0
Pros: Good location, well maintained
Cons: Rude staff
Poor 1.0
Pros: Room was decent however there was never any hot water in the shower. I stayed here 2 days with cold water
Cons: Yes. The hotel has a complimentary service of washing your clothes. The lady at the front desk stated that the dryer takes longer than usual. It took 9 hours for my very small load of clothes to dry and they were still damp. Spent most of my stay upset
Good 6.0
Cons: Could not get two beds
Good 7.0
Cons: Room had problem with thermostat which I found later on and it was not worth complaining. AC or heater would not turn off
Okay 5.0
Cons: We were not within walking distance to anything. I would have liked a place to sit outside and get Sun.
Mediocre 3.0
Cons: This hotel is in Phoenix, and the very small pool was full of green gunk. I would not have stayed here had I known the pool was unusable.
Mediocre 3.0
Pros: Quiet...relaxing
Cons: No nearby convenience stores...restuarant prices were outrageous...
Good 7.0
Cons: not quite what was expected or perhaps hoped for. Have stayed at better HGIs.
Good 6.0
Cons: I do not like that even though there is a continental breakfast included with other prices it is not with ours.
Good 7.0
Pros: It wasn't too far from the places and homes we visited. Seemed everything was about 15 minutes away. There aren't any restaurants close by or at least I had to search and drive around, none near the main crossroads to grab a quick bite, or fast food.
Cons: There was only one pool and it was right in the front of the building. That was unattractive to me, so have people/guests walking in and seeing us right there swimming right off of the mainroad. I would have preferred it more private, like in the back.
Poor 1.0
Cons: They charged me $37 saying i used the resturant. I have never been at the resturant at all. I am sure a staff memeber used my card without my authorization. I called the hotel no solution so far. Thank you Alelign
Good 7.0
Pros: Clean and quiet.
Cons: The mattress needs to be replaced.
Mediocre 2.0
Pros: It's close to the airport
Mediocre 2.0
Pros: Nothing... I would not recommend this hotel to anyone.
Cons: Very strong chemical or cleaning smell in the rooms burned my eyes and nose,had to leave the air on full blast and leave the hotel for almost 4 hours before I could tolerate it.Hotel employee was rude and unconcerned. Shower head was broken. I will n
Good 7.0
Pros: Nice, quiet, clean, and the room smelled wonderful!
Cons: Area!
Good 7.0
Pros: Centrally located... Clean... Friendly staff..
Cons: Everything seemed just too expensive...
Excellent 10.0
I stay at this hotel when I am flying out Phoenix, Sky Harbor. They offer a great 'park and stay' package, which allows me to leave my vehicle on the property, and shuttle service to and from the airport. It is a fairly new hotel with clean rooms and a great restaurant/lounge area. There is always plenty of parking. The restaurant should stay open late for those arriving later in the evening.
Excellent 8.0
Pros: Room was clean and comfortable. Met my needs.
Cons: Room smelled of a scent that I didn’t care for. Room freshener or something.
Excellent 10.0
Pros: I needed a place close to the airport with a 24 hr. shuttle service, and one that would allow an early check in. This hotel has wonderful people working at the reception desk,(Donigha?) professional, courteous, and accommodating. A nice beer and wine happy hour and a good menu for dinner and breakfast doesn't hurt either.
Cons: It is not a 'walkable' neighborhood, but then the Hilton Garden provide s the necessary services, so not a 'deal-breaker'. Proximity to the airport, for the price, in my opinion can't be beat.
Excellent 10.0
Pros: Comfortable n cleanliness
Cons: No comments.....
Excellent 10.0
Pros: Was gone early and back late each day. Room was clean and the bed was comfortable. I had no problems.
Good 6.8
Pros: Clean facility, could definitely tell its newer. Well put together rooms. Handy computer room which helped me book a return flight home.
Cons: $15 for a mediocre cheeseburger. Small patio area, small pool area. No continental breakfast but instead a $14 breakfast buffet. Stuck us in a room next to the elevators which shook our room every 10 seconds all night long.
Excellent 10.0
Pros: The hospitality. The cleanliness.
Cons: Hard not to like anything.
Excellent 9.0
Pros: Great hotel with friendly staff.
Cons: N/A
Hilton Garden Inn Phoenix Airport North - Phoenix
Rated #3
8.6
Excellent 8.6
Based on 1,181 reviews
Details
Reviews
C$ 205

Cleanliness
9.0
Comfort
8.9
Facilities
8.8
Location
8.9
Overall
8.5
Overall 8.6 Excellent
Based on 847 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.8
Location
8.9
Overall
8.5
Cleanliness
7.5
Comfort
6.5
Facilities
7.0
Location
7.5
Overall
7.0
Cleanliness
9.0
Comfort
8.9
Location
8.7
Services
8.8
Staff
8.9
Cleanliness
9.1
Comfort
8.7
Facilities
9.0
Location
8.6
Overall
8.3
Cleanliness
9.1
Comfort
9.1
Location
9.1
Overall
10.0
Services
9.0
Cleanliness
9.2
Comfort
9.1
Facilities
9.3
Location
8.9
Overall
8.6
Cleanliness
8.7
Comfort
8.6
Facilities
9.4
Location
8.8
Overall
9.4
Cleanliness
8.4
Comfort
8.2
Location
8.2
Services
8.1
Staff
8.5

Excellent 8.0
Pros: the area was quiet and clean
Cons: no coffee in the lounge in the morning
Excellent 9.0
Pros: Location - Staff friendly and helpful.
Excellent 9.0
Pros: I liked the Starbucks coffee and small market available at the hotel. Very convenient.
Excellent 10.0
Pros: very clean comfortable and accommodating
Cons: nothing it’s wonderful
Excellent 10.0
Pros: The space of the room and shower.
Cons: No microwave.
Excellent 10.0
Pros: It was delightful. We said immediately that we would stay there when in the area again. Our room was not only totally clean, it was beautiful. The restaurant was wonderful and, obviously convenient. It is an excellent choice.
Cons: NO.
Okay 5.0
Pros: It was clean
Cons: Called 2 days ahead to explain allergy to feathers.. no feather pillows or down comforters. At check in registration said no feathers in room is ready for you. Got to room and feather pillows and comforter in room. Called desk. Was a struggle to get serv
Excellent 9.0
Pros: Nice and clean. Bed is comfortable.
Excellent 10.0
Pros: Professional front desk staff. High-end room furnishings, bed very comfortable. Nice desk area to work remotely. Beautiful pool, grounds maintained.
Good 6.0
Pros: We like the sleeping area which was roomy.
Cons: The bathroom was not clean, there was no WiFi connection, and the $16.00 breakfast buffet was more like a continental breakfast offered for free at other establishments.
Excellent 8.0
Pros: Room was clean. Staff was good. Restaurant in the lobby had good food and service.
Cons: Little to do w/in walking distance
Excellent 9.0
Pros: The rooms were very clean and comfortable.
Cons: Some of the staff was very rude.
Excellent 10.0
Pros: Customer service was amazing, room was excellent, and location was great. I will repeat my stay when chanced.
Excellent 10.0
Pros: Proximity to airport and complementary shuttle. Also, the bar tender was friendly and helpful.
Cons: Desk Staff wasn¿t very friendly¿ food at the bar was not the best experience.
Excellent 10.0
Pros:  
Cons:  
Okay 5.0
Pros: Beds are comfortable and it's close to the airport
Cons: I wouldn't count on shuttle at night for arrival, never came for me.Leaving in the morning worked fine. 1st call they said driver was just getting there then after 30 mins 2nd call they said should be 15-20mins.Took an uber after 50 mins.Lame
Excellent 8.0
Pros: The accommodations were fine.
Cons: The pool was small and located in the shade.
Poor 1.0
Cons: Hotel has poor management, does not take accountability for their mistakes. Manager kicked out my 5 year old daughter and husband at midnight because of their glitching system. Manager was obnoxious and rude. Called security on my 70year old father in law
Good 7.0
Pros: Location to airport and convenience of shuttle was great. Staff was friendly. Pool was clean and private. Food and drinks were delicious. Bed was comfortable and main room was clean.
Cons: Bathroom needed a little updating.
Poor 1.0
Cons: The bed was uncomfortable the pillows or no good
Mediocre 2.0
Cons: Room toilet had poop on it and we had to ask for it to be cleaned. Bed sheets had blood on them and had to be stripped. Waited 45 minutes for dinner in the restaurant because the waitress forgot to put the order in, but the manager apologized profusely.
Poor 1.0
Pros: The hotel messed up my reservation. I showed up and they had no idea who I was. I spoke to the manager the next and she excused me of lying about the events of the past day.
Okay 5.0
Pros: Location
Cons: Want expanded hours for the restaurant
Mediocre 3.0
Cons: Room smelled like mildew. They were still advertising executive room perks, it on arrival, they said they were not available because of COVID. The square footage on the room was about half of the advertised square footage.
Good 6.0
Pros: Easy access to airport and shuttles were convenient
Cons: Our guests next door kept us awake the entire night!
Excellent 10.0
Really nice hotel and services
Poor 1.0
Cons: Front desk clerk was rude and unprofessional.
Good 7.0
Pros: shuttle
Cons: like the convenience of at least a grab and go breakfast
Poor 1.0
Pros: access to airport.
Cons: the fact that I could not get in touch with the hotel directly after trying 8 separate times. I was directed to India? each time. Didn't matter what number I called. The walls were to thin. Will never again stay in this chain.
Okay 5.0
Pros: Staff friendly
Cons: We were in a one week vacation, and had a lot of stuff. We needed a tell hotel employee to bring it to our room, and they were none available. Front desk said they have three in the hotel but none were downstairs. I should've probably asked for a new r
Okay 5.0
Pros: The location
Cons: The room was very dusty and "old" looking. The beds sunk in when you laid down. It served it's purpose but we wouldn't go back.
Mediocre 3.0
Pros: It was close to the airport.
Cons: Hotel lobby, hallways, and room smelled like smoke. Turned shower on and water flooded the bathroom floor because there was no glass or shower curtain on half of the shower. This hotel is very old and outdated.
Okay 5.0
Pros: My conference was there.
Cons: My room had a broken lock, that got fixed. Crumbs from the previous guest. Smelled like raw sewage. The fridge froze and ruined my food. It was noisy from i-10 traffic, no ear plugs.
Mediocre 3.0
Pros: Location
Cons: I was given/promised the incorrect hotel room. Also, there was a Cheeto next to bed and it was very very dusty. Obviously nit sanitized properly.
Good 7.0
Pros: It was very, very clean.
Good 6.0
Pros: Location was nice and amenities were open.
Cons: The room had a funny smell like it wasn¿t cleaned properly.
Good 7.0
Pros: It was clean and in a safe area.
Cons: Staff were short with answering questions. Room was very small.
Mediocre 3.0
Pros: Location
Cons: Half of tv stations worked. The property is run down inside and out. COVID has taken its toll. It is not the Hyatt Regency you are used to staying in.
Good 7.0
Pros: The overall comfort abilities of the room and hotel was very nice
Cons: No fan in the bathroom of the room we stayed in.
Good 7.0
Pros: Cleanliness and friendliness of the staff.
Cons: The toilet barely worked in our room. One of the exterior card readers didn¿t work, so we had to walk around the building to a different door where the reader worked.
Good 6.0
Pros: Great black our shades.
Cons: The definition of average airport area hotel.
Excellent 10.0
Pros: Good breakfast. Wonderful staff! Perfect location & 24/7 shuttle.
Good 7.2
Walls and floors are thin. Restaurant & bar are nice with good food options.
Okay 5.0
Pros: Hotel is located about 5 min's drive from PHX international airport. Front desk staff was very friendly.
Cons: Its understandable that its an old property but our room had constant sewage smell in bathroom. Also the shower is very small and there is no curb to hold the water into the wet area.
Mediocre 3.0
Pros: Close to the airport.
Cons: We marked that we wanted freebreakfast. The hotel info says Full American breakfast. Upon check in we were told that we did not have breakfast included with our room. The website was misleading.We had other options and would have booked elsewhere.
Excellent 8.0
Pros: Close to phx, frees shuttle round the clock, restaurant, coffee shop on site
Cons: Beds are not comfortable.
Mediocre 3.0
Pros: the price was cheap
Cons: there was an unpleasant odor in the room. We called for the shuttle from airport and were told where to go. Waited over 45 minutes for the shuttle and called the number several times was on hold and disconnected. staff worried about fix broken file hold
Excellent 10.0
Pros: Great, clean, comfortable hotel with friendly staff, good food, and overall nice place to stay!
Excellent 10.0
Pros: Fast check-in Roomy Quiet Parking was good. Breakfast was good, though a little pricey.
Cons: Shortage of electrical outlets at bed. I like to charge my phone but keep it there for clock and an alarm.
Mediocre 2.0
Pros: convience of location and Hertz drop off site
Cons: It was less than acceptable! Booked a king and it had two doubles. The carpet was absolutely filthy! Walked barefoot from the bed to the bathroom wound up with long black hair all over my feet!!!(I wiped my feet on the bathmat and it was disgusting!)
Good 7.1
Pros: This Hilton has an executive lounge. Clean, nice rooms. Nice staff
Cons: Don't get room 260. Long walk to room, but its next to a very noisy elevator. 6:15 to 7am elevator it operated continually and impossible to get back to sleep. Charged $4 /beer in exec lounge.
Mediocre 2.0
Pros: Very nice room.
Cons: The check-in staff was very rude! I did NOT get my wake-up call! No included coffee or breakfast at this motel. You also must pay for internet in your room. There is NOT free parking if you fly and return!
Okay 5.0
Pros: Room is big, good location regarding to airport
Cons: No free WiFi in the room. Bathroom is a little small
Mediocre 3.0
Pros: The towels and sheets Friendly staff
Cons: Paper thin walls - could hear people talking clear down the hall, knocking for room service, heard everyone's door open - close, heard tv next door Pay for internet service No continental breakfast Maid moved my toiletries Canteen open limited
Good 6.5
Pros: The location is close to many attractions.
Cons: It wasn't very clean, the toilet was dirty and the counters on the dressers had liquid stains on them. The front door had a huge gap between the floor and door so we could hear everything from the outside in the hallway.
Good 7.7
Pros: Rooms was modern and clean and comfortable
Cons: The rooms were far from the lobby and hard to find a bit and gate around pool was odd
Excellent 10.0
Pros: Everything
Cons: Nothing
Hilton Phoenix Airport - Phoenix
Rated #4
8.6
Excellent 8.6
Based on 847 reviews
Details
Reviews
C$ 209

Cleanliness
9.0
Comfort
8.9
Facilities
8.7
Location
9.1
Overall
8.6
Overall 8.6 Excellent
Based on 311 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.7
Location
9.1
Overall
8.6
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.8
Comfort
8.6
Location
8.9
Services
8.5
Staff
8.8
Cleanliness
9.0
Comfort
8.3
Facilities
9.3
Location
8.6
Overall
8.8
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
10.0
Overall
9.3
Cleanliness
9.1
Comfort
9.0
Location
9.2
Services
8.8
Staff
9.0
Cleanliness
9.4
Comfort
9.3
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.1
Comfort
8.9
Facilities
7.6
Location
9.1
Overall
8.0
Cleanliness
8.9
Comfort
8.6
Location
8.9
Services
8.9
Staff
8.9

Excellent 8.0
Pros: The breakfast was delicious, but it was extra money. The room was very nice!
Cons: There were additional charges on our credit card that were never explained.
Excellent 8.0
Pros: convenient location.
Cons: had what we needed
Excellent 8.0
Pros: I had to leave for the airport on the 5:50 AM shuttle so couldn't have the breakfast
Cons: The dining area could be made a bit more attractive
Excellent 9.0
Pros: the room was large, updated and clean. the restaurant and front desk staff were very pleasant and helpful, as were the shuttle drivers.
Cons: nothing.
Excellent 9.0
Pros: Very clean. Black out shades were great. Comfortable beds. Good location. Night lights built into the plug in the bathroom and on the plug above the counter nice for some however very bright for light sleepers, would be nice to have the option to turn off.
Cons: Room was by the side door, the opening and closing was loud. Could use a softer closing mechanism to not disturb guests staying in the rooms closed to that door.
Good 7.0
Pros: Check in was a fast, easy process. Very short drive to the airport and right next to interstate. Liked the room itself- it was very spacious with a nice bathroom and shower. I liked the bed and thought it was comfortable. The room was very clean. There were blackout curtains, which are always appreciated. I also liked the fitness room- always nice when a hotel has a couple of different workout machines plus dumbbells. The free parking was also nice, since sometimes I've noticed Phoenix hotels (particularly downtown ones) charge for parking.
Cons: The area isn't exactly the safest, but that's to be expected right next to the Phoenix airport. Also, I felt like the walls were pretty thin and unfortunately heard some doors slam all hours of the night before having to wake up at 5:30am. You could also hear the airplanes flying overhead fairly loudly (Yes, I realize this is an airport hotel but felt like the walls were thin enough this was more of a problem than it should have been). Additionally, the AC kept making annoying loud random noises throughout the night, which I guess is always a risk for any hotel room.
Excellent 8.0
Pros: Location to airport. Free shuttle on time. Low cost to leave car. Large, quiet room.
Cons: Checkin staff off-hand
Poor 1.0
Pros: front desk staff are very helpfull
Cons: no one give service, fours days I am picking up my coffee and milk front desk. No cleaning service 4 days in my room
Excellent 8.0
Pros: Nice, clean, large well kept room.
Cons: Shoddy and small restaurant and bar area.
Excellent 10.0
Pros: Quiet and clean
Cons: I had a roach in my bathroom
Okay 5.0
Pros: Good solid room. No issues there. Clean room. Meals and bar available (surprisingly).
Cons: Oftentimes, wifi was spotty for business. I am also a hilton honors member, and the staff claimed the default wifi was good enough. I lost work because of it (a couple of times) and resorted to my mifi hotspot. I require a good solid VPN connection.
Excellent 9.0
Pros: Everyone is friendly, caring and willing to accommodate.
Cons: No back up when the power went out (twice). Poor quality of TV programming.
Excellent 10.0
Pros: Nice and clean
Cons: No complementary breakfast
Excellent 10.0
Pros: Hotel employee at the front desk was absolutely exceptional
Good 6.0
Pros: It was very clean
Cons: I didn't like how we ended up in a handicapped room right next to the door to go out to the parking lot. Could not sleep
Excellent 9.0
Pros: Great value. Clean, convient, room service was a nice touch!!
Excellent 10.0
Pros: Always clean with professional staff
Excellent 8.0
Pros: Lobby was clean and decorated nicely. It also smelled greatQ
Cons: The front desk attendant did not great us on arrival. She was on the phone with customers, I think. However, with some basic etiquette she could have been more effective. Upon checkout we got the same treatment from the young man at the desk.
Poor 1.0
Pros: Nice woman at front desk, convenient location
Cons: HORRIBLE room. Paper-thin walls & ceiling, next to constantly slamming door to outside, windows faced front parking lot, no option for 2 beds as we were led to believe we could have, & bad layout for us since room was configured for disabled guests.
Excellent 8.0
Pros: The layout of the room
Excellent 9.0
Pros: Nice suite for the price. Pleasant and efficient staff. Enjoyed the stay.
Mediocre 2.8
Pros: Location convenient to the interstates
Cons: Nose all night long from machinery and guests upstairs. Couldn't get a good night's sleep ay this hotel. Also under renovation, facilities a mess.
Okay 4.0
Pros: Location. Close to the airport.
Cons: While clean, the room looked like a cheap college dorm room. Boxy with cheap furniture.
Okay 5.0
Pros: Staff was very helpful after we complained about being put in a room on a floor that was under construction. We were moved immediately to a floor that was finished. The housecleaning person was outstanding,she actually fixed a bedside lamp that was loose
Cons: We feel we should have been informed that the hotel was being remodeled, probably would not have booked. OR upon check-in we should have been at least put in a room on a completed floor NOT on the floor still under construction.
Good 7.0
Pros: Friendly, helpful staff. Clean/newly renovated rooms.
Cons: No water pressure in shower, hot and cold gauges seemed to be backwards on faucet and shower.
Excellent 8.5
Cons: The air conditioner in the bedroom blew right on my face, which was very uncomfortable.
Excellent 10.0
Pros: Needed a good sleep before flying home. Quiet but close to airport. Good beds. Accessible to city for last nights meeting. It worked great.
Okay 5.0
Pros: Parking of our vehicle while we travelled for 11 days.
Cons: I was told by an unknown staff that our vehicle could park at the hotel while we were gone. However, when we arrived we were given a different story. The charge was reduced, but still had to pay. The free parking was the main reason I chose this hotel.
Excellent 10.0
Pros: Place has everything you could want; restaurant, bar, coffe-cookie station, pool, fitness, business center, LOVED that the "Pavilion Pantry" was open 24/7. Got in late after a show & wanted snacks, everything was well stocked, good variety/choices and it was 'gimme this, gimme that, charge it to the room, thankyouverymuch. An extra juice/Gatorade in the mini-fridge for the morning just makes sense when traveling! Hotel is well kept inside & out. LARGE Room is spacious, love a bathroom that is NOT cramped. Furnishings are new, clean, bed is very comfortable. If we had stayed longer I would have given the restaurant a try. The breakfast buffet looked very complete AND an omelette station for reasonable price. Neighborhood/area was convenient but the property felt secluded/private at the same time, nice. Ample parking even late night, when does that ever happen? :)
Cons: The room itself could have used a mirror and the shower had JUST enough water pressure but that is nit picking, we do almost monthly one nighters to Phoenix area and we will be back for sure.
Excellent 8.2
Pros: Great for kids/family.
Cons: Friendly and accommodating.
Excellent 10.0
Pros: I was impressed with how hospitable the staff was. Very clean.
Excellent 9.4
Pros: Near to airport Cleanliness Staff excellent Restaurant excellent and convenient Facility updated Well maintained Laundry facility very clean
Cons: Beds too soft for my arthritic back Loudness of air conditioning that kept waking me up, but needed to keep it on since Phoenix was 115 degrees outside Very rude and loud and noisy guests in hall - but they are in every hotel, I know
Okay 5.4
Cons: The bed was stated online to be an adjustable comfort bed but was only a pillow top type. I didn't think the bed was very comfortable at all. The window at the end of the hall overlooked a really awful property full of garbage and cars. The restaurant was a great convenience since there was not much around the hotel to go to. The staff in the restaurant was very professional and nice. The food was also pretty good. Since we only stayed one night to catch an early flight it was fine.
Excellent 10.0
Pros: Nice room. Quiet. Super friendly front desk staff
Cons: No complaints
Hilton Garden Inn Phoenix Airport - Phoenix
Rated #5
8.6
Excellent 8.6
Based on 311 reviews
Details
Reviews
C$ 182

Cleanliness
8.2
Comfort
8.4
Facilities
9.3
Location
8.5
Overall
9.3
Overall 8.3 Excellent
Based on 1,091 reviews
Cleanliness
8.2
Comfort
8.4
Facilities
9.3
Location
8.5
Overall
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.1
Comfort
8.3
Location
8.4
Services
7.7
Staff
8.2
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.3
Comfort
8.4
Location
8.7
Services
8.2
Staff
8.4
Cleanliness
7.8
Comfort
8.0
Location
8.0
Services
7.8
Staff
8.1
Cleanliness
8.6
Comfort
9.0
Location
8.8
Services
8.8
Staff
9.2
Cleanliness
8.2
Comfort
8.3
Location
8.4
Services
8.3
Staff
8.9

Good 6.0
Pros: Great location, great Shuttle Service to and from airport and parking.
Cons: Dated needed to be upgraded ~ Visible damage that wasn’t repaired
Okay 5.0
Pros: proximity to airport
Cons: staff and bathroom
Good 7.0
Pros: Easy location to get in and out of. Bed was clean.
Cons: Bathroom was kinda nasty. Shower was full of scale and leaked. Hairs everywhere in the room. Maids start cleaning at 7am, so me being at the end of the hall, where they started, resulted in my sheets and towels never getting exchanged during my sta
Good 7.0
Pros: dinning was fine, room gair
Poor 1.0
Pros: IT sucked!!
Cons: It Sucked
Mediocre 3.0
Pros: Proximity to airport
Cons: Staff didn't answer phone Toilet didn't work properly Carpeting throughout hotel worn and threadbare Staff not at front desk when needed
Excellent 10.0
Pros: Clean and modern
Good 7.0
Pros: Beautiful picture windows to watch the planes fly in past the gorgeous mountain range. Bed was comfortable.
Cons: Didn¿t offer free three star breakfast.
Excellent 10.0
Pros: I really liked the on-site restaurant & bar.
Cons: No
Excellent 8.0
Pros: It was close to ASU.
Cons: I would have liked more places to eat in walking distance. But that is not the hotel¿s fault.
Okay 5.0
Pros: The breakfast was good. Location was good. Parking was adequate
Cons: Multiple stains on the carpet and it looked a little run down and the bathroom smelled like mildew. The person that checked us in was very quick to move us along and not helpful
Excellent 10.0
Pros: Solid hotel with a quick airport shuttle
Cons: A little dated, but clean and comfortable
Good 7.0
Pros: Location
Cons: Room was in poor condition. Hole in the bedroom wall from the door handle. Hair in the blow-dryer. Peeling paint from bathroom door. Broken toilet paper holder. Peeling plastic substance on the counter the coffee was on, etc.
Excellent 8.0
Pros: Good,location near Phoenix airport. Prompt airport pickup via Lyft, paid by hotel. Hotel shuttle next day back to airport on time. Good hotel for the price.
Cons: No restaurants nearby
Excellent 10.0
Pros: Location.
Cons: No.
Okay 5.0
Pros: Free shuttle to the airport.
Cons: Not much around the location.
Excellent 10.0
Pros: Location,cleanliness, friendly staff
Cons: Nothing to dislike
Excellent 8.0
Pros: Everything
Poor 1.0
Pros: Nothing
Cons: Sub standard restaurant, room door did not lock properly, showerhead would not work properly, not enough disabled parking, shower curtain did not keep water inside the tub. Flooded the floor, mattresses too soft could not sleep comfortably,
Good 6.0
Pros: Location to airport is the only positive
Cons: Was told would be minimum of hour wait to get shuttle to the airport on a Monday morning. I only had an hour to be there. Seemed not to care at all. Check in employee and check out employee only spoke when spoken to and it was an answer and nothing else.
Okay 5.0
Pros: The hotel was very nice in the lobby & restaurant/bar area. This made it very comfortable to sit amongst the other guests and socialize.
Cons: My room was a horror show. There were red stains on the floor my curtain was ripped, the fridge didn't work, had mold in the freezer and was leaking water. This is the worst hotel experience I've ever had and I've stayed in a lot of hotels this year.
Excellent 8.0
Pros: The location.
Cons: No.
Good 6.0
Pros: location
Excellent 8.0
Pros: Location was great.
Cons: The jacuzzi was working only hot water, the room's carpet was dirty, there was coffee residue in the coffee maker. Had to pay extra for breakfast
Mediocre 3.0
Pros: Close to the airport
Cons: The room smelled very musty and old. Bad remod of the room.understaffes. no free coffee or breakfast.
Good 6.0
Cons: The toilet whistled when it was flushed .
Excellent 8.0
Pros: It was close to the airport
Cons: No complimentary breakfast
Good 6.0
Pros: near airport price
Cons: needs updated no breeakfast
Okay 5.0
Pros: The location
Cons: Carpet is old and shower was not so clean
Good 6.0
Cons: An earlier breakfast for those catching an early flight. Even if it was just coffee,toast and juice.
Mediocre 2.0
Pros: Location
Cons: The lobby has been remodeled ,the rooms are old, chipped and have dirty carpets. The staff was disappointing, I needed to taketheir shuttle I waited 30 minutes for the shuttle after being told they would be there in 5, I don¿t mind waiting just be hone
Okay 5.0
Pros: Location was near airport
Cons: This is NOT a 3 star hotel. It's old, run down, elevator and vending machines broken. Also bed bugs!
Okay 5.0
Cons: RESTURANT PRICES RIDICTULIOUS OVERPRICED
Poor 1.0
Pros: Not much.
Cons: Night and morning front desk was just ok. House keeping knocked on my door at 9:23am, 10:15am, 11:00am, walked in when I was in the shower at 11:30am, and 11:54am knocked again. I got in at 2:30am that morning. Who the hell knocks that many times.
Poor 1.0
Pros: Close to airport
Cons: Waited for the shuttle too long, front desk person was rude, and disorganized. Was not made aware that breakfast was included. Very bad experience there.
Poor 1.0
Pros: Closeness to airport
Cons: Room was extremely dated. Ripped up chair in room. Mold in shower. Dirt on bathroom counter. No maid service during entire stay.
Mediocre 3.0
Cons: Had to call to get car sent to airport shuttle gone for night
Good 6.0
Pros: Location
Cons: Beds were old, the check in guy acted like we were bothering him and took a very long time to complete the check in.
Good 6.0
Pros: The entrance was the best part nice .
Cons: Yes the room floor was dirty looking or someone waste something on floor spots everywhere and bathroom had damaged to it. For the price no worth it looked like a cheat hotel room .
Poor 1.0
Pros: Location
Cons: First thing going into the room the light was burned out and so I had to use my phone for lighting. Most importantly the most disgusting room I've ever had in my life mold mildew all over the bathroom shower head shower I wore my street shoes in the showe
Mediocre 3.0
Pros: Location
Cons: Customer service was terrible.
Mediocre 3.0
Pros: The location
Cons: The hotel was old and worn, except for the lobby. The bed was old and lumpy, not like other IGH hotel beds. The room was stale and musty.
Mediocre 3.0
Pros: Hotel staff was helpful and friendly, very professional.The rooms however were very smelly, a combination of mold and Feet! Unfortunately, no other rooms were available and since it was only for one night, we tolerated.
Poor 1.0
Pros: Nothing
Cons: Dirty carpet broken shower spout
Mediocre 3.0
Pros: Location
Cons: The room was extremely dirty. The Carpet was all stained and big hole in closet door. Told management and she giggled and said she would tell housekeeping to do better.
Poor 1.0
Pros: Nothing
Cons: The night staff was not courteous when I checked in.
Okay 4.0
Cons: The $50 security deposit they say gets refunded to you after you check out is the only problem I have and all the phone calls to try and get someone who knows how to reverse the charge is a task and a half
Mediocre 2.0
Pros: nothing
Cons: I disliked everything about this hotel.
Poor 1.0
Pros: Nothing
Cons: Everything
Mediocre 3.0
Pros: As we arrived, we were promptly greeted. As we checked in, our questions were answered. When we checked out, we had no paperwork.
Cons: The 1st room was not what we expected, the a/c burned that night (2am), it took over an hour to get another room, no one adjusted the occupancy to show that we were there, room service refused clean when requested; inactive management; refund requested.
Okay 4.0
Pros: Location
Cons: Yes, the cleaning company used by the hotel does poor cleaning or not at all. I stayed at the hotel 3 nights and the room was not cleaned thoroughly. The manager apologized but didn¿t offer to take off the price of my stay. I don¿t plan to go back.
Poor 1.0
Pros: Close to the airport
Cons: Dirty pool and spa Noisy neighbors above and staff didnt address when presented to them.
Okay 4.0
Pros: The room was clean. The beds are old beds with the bottom of the wood from the frames peeling off the paint. I woke ¿ up In sweat due to the AC unit powering on and off every 30- 45 minutes or longer. And the temperature gage not working on the wall.
Cons: AC until not working and front desk staff wasn¿t picking up!
Okay 5.0
Pros: Customer service and location
Cons: Internet was poor
Okay 5.0
Pros: Staff was very friendly
Cons: It was not as clean as expected. The hot tub was disgusting. Carpets, vents and elevator buttons were nasty.
Okay 5.0
Pros: It was a very basic hotel. I do not think it was a 3 star. We stayed in a 2 star that was much nicer, cleaner and newer after this.
Cons: I felt things looked very used and older.
Excellent 8.2
Pros: Timely airport shuttle
Cons: Room lighting inadequate partially due to light burned out
Holiday Inn Hotel & Suites Phoenix Airport, An IHG Hotel - Phoenix
Rated #6
8.3
Excellent 8.3
Based on 1,091 reviews
Details
Reviews
C$ 185

Cleanliness
8.7
Comfort
8.7
Facilities
8.5
Location
8.4
Overall
8.4
Overall 8.3 Excellent
Based on 554 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.5
Location
8.4
Overall
8.4
Cleanliness
7.3
Comfort
8.0
Facilities
8.6
Location
8.0
Overall
8.0
Cleanliness
5.5
Comfort
4.6
Facilities
6.0
Location
5.5
Overall
4.6
Cleanliness
8.5
Comfort
8.5
Location
8.2
Services
8.1
Staff
8.2
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
9.2
Facilities
9.1
Location
9.1
Overall
9.0
Cleanliness
8.8
Comfort
8.8
Location
8.5
Services
8.4
Staff
8.9
Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Location
8.5
Overall
8.6
Cleanliness
8.8
Comfort
8.8
Facilities
8.5
Location
8.5
Overall
8.9
Cleanliness
8.9
Comfort
8.6
Location
8.4
Services
8.3
Staff
8.7

Poor 1.0
Pros: Nothing
Cons: Police activity with an incident outside our room waking us up that went on well over an hour with police arresting someone. Room not clean, stains on carpet and dirty surfaces. Our room was not serviced by maid staff to even empty trash or replace towels
Good 7.0
Pros: The staff was nice and bedding was good. The shuttle left right at 6:00 am for our early morning flight.
Cons: The property just felt a little tired. Handle to open the door in the bathroom was rusty - the drain in the sink looked rusty too. The carpeting looked a little tired - Lobby and pool area seemed nice. We drove in late the night before 10:30 or 11:00 and wanted to fill up the gas tank on the car - the Circle K next door (doesn’t sell gas) was extremely sketchy - the Shell station nearby was less so but still wouldn’t go there late at night alone or walk anywhere at night. The parking lot of the hotel is pretty brightly lit and seemed pretty safe though. Staff was friendly and professional. Very close to the airport and the valet was punctual for our early morning flight. Overall the hotel was good but the area around it not so much.
Good 6.0
Pros: Was not offered breakfast
Cons: Cleanliness
Excellent 8.0
Pros: Design and layout of hotel and rooms
Cons: Sound control due to airport noise, and guest noise in hallway and floor above.
Good 7.0
Pros: Not far from airport, microwave in room, and staff was nice
Cons: The bed was too soft for me. Grout in between tiles could use some extra TLC
Good 7.0
Pros: HOTEL IS GOOD!!!!! LOCATION TO THE AIRPORT MAYBE 10 15 MINS..VERY CLOSE.
Cons: DEFINITELY ALOT OF PEOPLE WALKING AROUND. ALOT HANGING OUT AT THE GAS STATION NEXT DOOR.
Excellent 8.0
Pros: The room was spacious & the bed was comfy.
Cons: The air conditioner would turn on for a few than kick off & on. I couldn't figure out a consistent temp for it to stay on. The pool had no sun due to the building blocking it. Kind of sketchy area due to homeless people hanging around next door
Okay 5.0
Pros: I love aloft they are my first choice when traveling
Cons: however this location was very subpar I had to change rooms twice due to cleanliness- I understand the nature of the times we are in but how about not selling a dirty room
Mediocre 2.0
Pros: When I finally checked out since I was charged twice for the security deposit, quite awful execution by your lack of staff's attention to detail.
Cons: The price for the lack of amenities in the room was over priced. I was expecting a better experience with a view instead received a brush off by the property but managed to make sure to charge me twice for the security deposit. Was not impressed at all.
Excellent 10.0
Pros: The staff was great. Location was good, newer area but it is up and coming.
Okay 5.0
Pros: The room was clean
Cons: In the four nights I was there I had zero maid service
Excellent 8.0
Pros: The layout of the room was awesome and the bathroom was very intimate.
Cons: Some information provided from staff was not accurate.
Good 7.0
Pros: Convenience to the airport
Cons: Dining options were limited. This hotel particularly did not have one
Excellent 9.0
Pros: Large modern rooms. Shuttle toaiirport.
Cons: Awkward/confusing entrance into parking lot. Bathroom floor wasn't thoroughly clean. ( there was a white plastic cap and a piece of foil To a small lid, under the sink)
Excellent 8.0
Pros: The staff were extremely helpful and knowledgeable. The called an uber for hotel transportation when the shuttle was not running.
Cons: No breakfast served. Uber was 40 minutes late picking up for a flight. While that is not the hotels fault, they still state that they have an airport shuttle, which is not true most of the time due to decreased usage. They did pay for the uber.
Excellent 10.0
Me and my family only strayed one night but this was the first of many stays. Room was clean the facility was Uber nice.
Poor 1.0
Pros: Nothing. Experience was horrible. They charged my account twice for the deposit and the staff were very unpleasant
Cons: The receptionist was not helpful at all
Good 6.0
Pros: convenient to airport, well equipped with iron, ironing board, steamer, coffee
Cons: shower did not drain well, bed was way too soft
Poor 1.0
Pros: Nothing. Folks in other reviews complained about homeless. They're NOT an issue! Homelessness is in EVERY area of the US. Even upscale areas. So don't use them as a reason not to stay at any particular hotel. Nor why hotels lack their own upkeep.
Cons: This is the worst Aloft ever!! Very DIRTY inside hotel! Nasty elevators,dirty hallway carpets & walls. Pool/patio closed. Yet BAR was packed with folks! They CHARGED our CC 100.00 (not put supposed hold). Staff not welcoming at all. Very stand offish.
Excellent 10.0
Pros: Bed was so comfy. Loved the modern decor. Close to.airport with a free shuttle.
Cons: Wouldn't wander off property, quotes bit of homeless around.
Excellent 9.0
Pros: Able to walk to it from the airport.
Cons: Marriot
Excellent 10.0
Pros: Love the staff and I love that the love animals
Cons: Nope
Good 6.0
Pros: Prime Location
Cons: The noise level, running jumping was heard all night
Excellent 10.0
Pros: Very clean. Was surprised it was so quiet in the hotel given it being next to the airport.
Cons: N/a
Excellent 9.0
Pros: I can walk to it from the airport. Comfy bed. Clean room.
Cons: I don’t like that Marriott bought it. I wish it were independent again.
Mediocre 2.0
Pros: They had security.
Cons: The walls have chipped paint. It was extremely loud, people running up and down the hallway at 4am or 5am. There are a lot of homeless people outside in the parking lot/circle k next door. I did not feel safe with my daughters.
Poor 1.0
Pros: The rooms I love and visit a few times a year or more..But this experience with the manager  was one to leave a lasting BAD impression.BECAUSE OF HER AND HER LACK OF KNOWLEDGE THEY OWE ME $---.HOPE TO BE REFUNDED BY BEN THE NIGHT MANGER
Cons:  MANAGER RIPPING ME OFF AND DOUBLE BILLING US
Good 7.0
Pros: I liked that it was close enough to the airport. There were enough staff on duty.
Cons: Even though there were enough staff around I had to keep asking for towels n room service.
Mediocre 3.0
Pros: It was a conveniant location
Cons: Who test the fire alarm all day and late night??! Really is so upsetting to wake up with that loud noise no once but many! And there is never a manager in duty to provide a explanation!
Poor 1.0
Pros: Nothing
Cons: They charged me for lighting a candle while bathe 75.00 saying that it was not allowed I had no idea you could know staff was very rude.
Okay 5.0
Pros: The hotel room was bigger than expected and the lobby was nice. The bed was very comfortable.
Cons: There were some very loud noises in the middle of the night and they lasted until early in the morning. The bathroom had some mold and the sink had a smell in the drain.
Good 7.0
Pros: Surprisingly quiet even being on the 2nd floor. Bed was comfortable.
Cons: Shades did not darken the room, too much light came through in the morning. They were allowing glass around pool, very dangerous. Couldn't have just a light in the toilet/shower area.
Poor 1.0
Pros: The bar
Cons: Ckd in on Friday. Never had a hot shower until hour prior to cknout on Sunday. The desk could care less. They said since I prepaid there was nothing they could do. Someone has my money and I think I should get some of it back. hotel from hell.
Excellent 8.5
Pros: There hotel was very convenient, very clean, the bed was very comfortable, the shower was decent, and overall our experience was very positive.
Cons: The breakfast experience was awful. The breakfast room was unbelievably confusing. There were paid groceries interspersed with maybe-free stale bagels with cheap-diner packaged condiments, horribly awful coffee with cheap-diner packaged cream, interrupted by a window selling tiny fancy food cartons. I have never been so confused for a hotel breakfast, and although we choked down a piece of bread and took some really bad coffee to throw away at the parking garage, the breakfast experience seriously marred an otherwise great experience.
Good 6.0
Pros: The room was clean and the pool was salt water.
Cons: The breakfast was a disaster. The woman cooking it was rude to me when I asked for assistance as I had never ordered before. Then she messed up my order, made me wait while she served others who came after me.
Good 6.0
Pros: Location
Cons: Not well insulated. Heard the airplanes all night and listened to our next door neighbors TV early in the morning.
Excellent 10.0
Pros: Stayed at Alofts in PHX and Tampa, always consistent and a good value.
Okay 5.0
Pros: Location to downtown.
Cons: It was still being remodeled and you could tell it was not finished.
Good 7.4
Pros: Room is nicely appointed, ours needed a little maintenance TLC on the shower door. Water pressure also a little low.
Cons: Convenience store appears to be congregation site for homeless etc. and I would not go there at night.
Mediocre 2.0
Pros: Hotel was dirty. Trash everywhere. Old furniture. They're doing some remodeling but don't tell you that on the site
Cons: See above
Good 6.0
Pros: Location
Cons: Wash clothe had human waste in it.
Excellent 9.4
Pros: Very upbeat place to stay. Colorful and uplifting! Rooms are very spacious and the beds are big and cozy. Staff was very friendly!!! Me and my husband will be staying here again!!!
Good 7.0
Pros: The staff was very friendly and accommodating.
Cons: The pool was very meh. And the room was too small for 4 adult sized people. pillows were bad.
Excellent 10.0
Pros: staff is super, price is great. I love that they encourage people to go green and not have their sheets washed daily - they give $ back for every day you don't get clean towels and bedding. I highly recommend Aloft
Excellent 9.7
Pros: The staff was very friendly and accommodating. Loved that they had a shuttle to and from the airport. We ate at the Ruby Tuesday's right by it and had a great time with some of the locals. Aloft is close to the light rail, which was very convenient for us since we were going to the Diamondbacks game in downtown Phoenix. Would definitely stay here again. The price was also great!
Cons: The only complaint that we had was that there was some construction going on that started at 530 am, which woke us up way earlier than needed.
Excellent 10.0
Pros: fun atmosphere, really good pool
Cons: I wish they had a hottub
Good 6.0
Pros: The motel did not have water the morning we were to depart and it ruined our trip back home...the motel should Have advised their guests about not having water
Okay 5.0
Pros: The staff were really friendly in trying to make up for the original problem.
Cons: The hotel shuttle pickup from the airport didn't come, leaving me out in 100 plus heat for over half hour. It would've better if the front desk staff had simply explained to me that I could take the airport train but it took multiple calls to learn this.
Good 7.1
Pros: Convenient to airport.
Cons: Kinda like a cheesy Vegas hotel. Unorganized staff.
Okay 4.0
Pros: Shower
Cons: Dark, spooky feeling
Good 7.7
Pros: Clean, comfortable.
Cons: Planes, trains and automobiles. Heard them all, all night long.
Excellent 10.0
Pros: Very close to airport, stylish rooms, friendly and helpful staff.
Cons: Close to airport and tramline, meaning constant background noise. Hallway and adjacent rooms also conducted lots of noise.
Mediocre 2.2
Pros: I didn't contract any disease
Cons: Rundown dingy with homeless people and prostitutes hanging around. Very noisy. Towels, when you could get them, were dirty gray and Iike sandpaper
Excellent 8.2
Pros: My young daughter liked the modern decor. She is averse to older looking bathrooms but liked the modern bathroom style (both public and room restrooms). The place was clean for the price we got. Would consider other places in the < $100 category.
Cons: Wish there was a complementary breakfast included but there was options nearby in the area.
Mediocre 3.0
Pros: Nothing
Cons: The front desk staff we were very rude. They insisted that the room was not paid for even though I showed them proof that I prepaid. As a result of the lack of customer service, I did not check in to the hotel I will never book at another Aloft property nor would I recommend this hotel to anyone else.
Aloft Phoenix Airport - Phoenix
Rated #7
8.3
Excellent 8.3
Based on 554 reviews
Details
Reviews
C$ 181

Cleanliness
8.7
Comfort
8.7
Facilities
8.8
Location
8.8
Overall
9.0
Overall 8.2 Excellent
Based on 1,546 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.8
Location
8.8
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.5
Comfort
8.7
Location
8.8
Services
8.3
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.5
Facilities
8.5
Location
8.5
Overall
8.0
Cleanliness
8.9
Comfort
8.8
Location
8.7
Services
8.4
Staff
9.0
Cleanliness
8.6
Comfort
8.4
Location
8.8
Services
8.2
Staff
8.6
Cleanliness
8.8
Comfort
8.8
Facilities
9.0
Location
9.0
Overall
9.4
Cleanliness
8.5
Comfort
8.5
Location
8.9
Services
8.1
Staff
8.7

Excellent 8.0
Pros: was convenient to Papago Park where I was playing in a softball tournament. close to freeways and eateries in the area. breakfast buffet was clean and service was good.
Cons: all hotels in the airport/downtown area are okay but the street folk give it a little uneasy feeling at night. the parking lot was going through some renovation. we didn't have any problems with the property overall.
Poor 1.0
Pros: Did not like the property with the homelessness surrounding the hotel. Too expensive and breakfast is not included the pricey hotel stay.
Cons: Too expensive.
Good 7.0
Pros: close to airport
Cons: hair on bathroom floor
Good 7.0
Pros: Stayed just for the night. It was close to airport and had a great shuttle service
Excellent 10.0
Pros: Good location, close to airport. Good breakfast. I was able to get a late check out. Free shuttle to the airport.
Cons: Nothing, everything was great.
Excellent 10.0
Pros: The rooms had great block out curtains. We ate at the restaurant and the food was very good. The shuttle worked great. The whole visit was stress free.
Cons: No free coffee in the lobby.
Excellent 9.0
Pros: suttle
Cons: pillow
Excellent 9.0
Pros: Comfy bed, delish breakfast
Good 6.0
Pros: Location
Cons: Room did not have the amenities I would expect a 4-stat hotel to have. No microwave. Room was quite small. Fridge was not working properly Staff never answered the phone. No free breakfast. Buffet coat $46.00 for two people.
Good 6.0
Pros: Good location to the airport.
Cons: Despite the sigh at the front desk stating the staff wears masks to protect our guy, the young guy who checked me in had his mask hanging from one ear. Lady at checkout wasn¿t wearing one at all.
Poor 1.0
Cons: The room was dirty the sheets were stained and the bathroom was leaking
Good 6.0
Pros: The food at the restaurant is good. The hotel is fairly convenient to freeways.
Cons: The rooms are not maintained well. My room was dirty in general. The bathtub had dirty foot prints in it. There were black, long hairs all over the bathroom floor. The wallpaper in the bathroom is coming off the wall and had been reattached with nails.
Excellent 10.0
Pros: Location. Can be to most of Phoenix area within 30-45 mins¿
Excellent 9.0
Pros: Staff was very pleasant.
Cons: I did not like that my room was never cleaned despite me asking them twice. We are not dirty people, but it would have been nice to at least have all my dirty towels picked up. I had to set them out in the hall.
Excellent 10.0
Pros: I can't choose between the awesome dinner I had or the extremely clean room.
Cons: No
Good 6.0
Pros: Quick check in.
Cons: Customer service, the agent who checked us in was taking customer calls during, he was very rushed and didn't take the time to explain anything until we started asking questions.
Excellent 9.0
Pros: It is very close to the airport, very convenient. The small pub on the first floor has good food.
Cons: The air conditioning unit made a very loud noise once in a while, I had to wear earplugs so I can sleep better.
Good 7.0
Pros: The woman at the front desk. She was very helpful and kind.
Excellent 9.0
Pros: Clean well appointed rooms. Nice, helpful staff.
Excellent 10.0
Pros: lounge, shuttle, your price.
Excellent 10.0
Pros: staff, room size , location
Mediocre 3.0
Pros: Free convenient airport shuttle, free parking, breakfast included.
Cons: Front desk staff were unhelpful I'm that they told us nothing. We got up to room and found zero info. Went back to desk to pick up breakfast coupons and a "touchless" room service menu. The free breakfast required a top and was very tasteless.
Excellent 8.0
Pros: Location is closest to the Airport.
Cons: Parking is crammed. They placed anyone with a deal in the same area...
Good 7.0
Pros: Service
Cons: Took a while to get to parking garage
Good 6.0
Pros: Location very convenient for the airport. Secure, convenient parking. Friendly, helpful security staff. Bed was comfortable, room was clean. Food in the restaurant/ lounge was good but a bit pricy.
Cons: The fire alarm batteries went low at 3:30 am and began a regular loud chirp. Tried to use in room phone to contact maintenance, but it didn't work. Alos,there were two USB ports but neither worked.
Okay 5.0
Pros: shuttle to airport
Cons: this is not a 4 star hotel at best 2 1/2. rust stain in shower, furniture is scared and wood was peeling. They did give us 2 towels and 1 bar of soap!! No shower gel or soap for shower 1 small bar of hand soap. No water in room. TV has a line going thru s
Good 7.0
Pros: I liked the decor in the hotel lobby / coffee shop / bar/ bistro. Room was spacious and pretty clean and quiet. The bed was pretty comfortable.
Cons: The parking garage was horrible. A lot of cars appeared to have been abandoned there for years. The parking spaces are way too skinny and it is very dimly lit. Could be very dangerous. The bathtubs were small. Also I still have not gotten my deposit back.
Poor 1.0
Pros: Nothing
Cons: THERE WERE BED BUGS¿
Good 6.0
Pros: The view from the room was great especially with the monsoons.
Cons: Parking garage elevator broken. Staff seemed stressed at the lounge and in house keeping. Which is understandable with the pandemic. This is a nice place, but it is not 4 stars.
Okay 4.0
Pros: comfy beds
Cons: toilet seat broken, not enough towels, no maid service
Okay 4.0
Cons: Walls way too thin. Next room had tv on until 4 in the morning and it was hard to sleep.
Okay 5.0
Pros: 1 bed was not made when I checked in , plus no clean towels were in the room.
Poor 1.0
Pros: Location
Cons: They refused to get us a roll out bed. I have a teen boy and young girl. My daughter got sick in the middle of the night and soiled the bed. They gave us two flat sheets and a thin blanket to replace it. Bathroom was dirty. Had to request a trash bag.
Poor 1.0
Pros: Nothing.
Cons: The hotel had a strong smell of weed & made several calls to the front desk to get moved from the 8th floor and did not get an answer. I could not sleep all night and had a terrible migraine the following day. I issued a complain at checkout the next day.
Good 6.0
Cons: We found the sheets to have hair on them, the bathroom floor had not been mopped and the next morning when we went to get cleaned up we found bugs in the bathroom.
Okay 5.0
Pros: Needs updating badly for the price very disappointing
Cons: Really not 4star hotel quality
Poor 1.0
Pros: Location
Cons: Dirty, multiple broken amenities, had to change rooms due to everything being broken in the first room.
Mediocre 2.0
Cons: Our room was not clean. There was something sticky stuck on to the carpet. Our room did not get serviced while we stayed there. The pool was dirty. Complete disappointment. This is not a 4 star hotel. Will not be staying at this hotel ever again.
Okay 5.0
Pros: Beds are comfy
Cons: Very misleading booking, no sheets on sofa bed, only will give one bar soap per room, no microwave in room. No towels at pool.
Okay 4.0
Pros: The lobby was pretty
Cons: The parking garage spots were tiny. I took the bathtub 37 minutes to drain after a bath & linen given for 1 person. TV remote only worked to change the channel. You could see the filth and water bottles from past guests under the TV stand from the couch.
Okay 5.0
Pros: Good location and very nice attentive stafff.
Cons: Did not look or feel like a 4 star hotel. Needs a renovation. Parking stairway was very scary and dirty. Elevators were shaky needs to feel safer. Rooms need a little vamping on decor.
Okay 5.0
Pros: The best thing about this hotel was the central location to all the areas of the Phoenix metro that we visited.
Cons: This was not a four-star hotel! The carpet in the hallways was stained and the tile was falling out of place in the bathroom of our guest room. We were very disappointed in the quality of our stay as we were there for our anniversary.
Okay 5.0
Cons: I spilled a Powerade bottle and got charged over $250 for it. Seemed excessive and for all I know it might be justified, but just beware that they might go crazy with charging for damages.
Mediocre 3.0
Pros: Close to freeway and things to do
Cons: Could hear everything. Walls paper thin.
Mediocre 2.0
Pros: Bartender very nice food was good
Cons: Unable to check in til 5 pm had to wait 2 hours Leak in room whenever u used sink Guest next door blaring tv and talking til 4am No complimentary coffee in lobby room coffee in hotels is notoriously gross
Mediocre 2.0
Pros: Hotel was clean and sealed when arriving but I believe that we were the lucky ones. Nice inside had convenient parking garage that got you car out of the slummy outside atmosphere
Cons: House keeping was cleaning rooms vacuuming and yelling at each other until after 10 pm (very bad language used loudly by house keeping) hot water would run out after 3 min andI called to ask specific about hot tub they did not they didn¿t ment. It clos
Mediocre 3.0
Pros: the staff were great and accommodating. the breakfast was great. the guy at the coffee shop was friendly. free parking. clean.
Cons: there was a plumbing issue in the room above us and water was dripping into our bathroom. we got moved to another room and then the shower drain was clogged. we were given a free breakfast which was nice but no way this is a 4 star hotel.
Poor 1.0
Pros: The water worked.
Cons: Bedding and shower were nasty.
Poor 1.0
Pros: worse hotel ive ever been in my entire life. dirty, toilet and bathroom leaking everywhere, cockroach in the bathroom. you guys have breakfast included in your description and they dont even serve breakfast.
Mediocre 3.0
Pros: The only thing good about this hotel was that the staff were nice.
Cons: This is absolutely NOT a 4 star hotel and I’m upset that this was even an option. My first room shower wouldn’t drain so I had to get dressed & go to the lobby with wet hair. My. 2nd room had no drain, 1/4 roll toilet paper &
Mediocre 3.0
Pros: Friendly staff and free wifi.
Cons: The room wasn't very clean. There was hair on the sheets, in the shower, and on the ceiling of the bathroom, the carpet was vacuumed poorly and there was only a tiny roll of TP. I don't recommend this hotel.
Mediocre 3.0
Pros: The Bartender was amazing, that’s absolutely it.
Cons: Everything else. The service. The unprofessional manner they spoke, disrespectful, rude staff. Based who got booked first by where they reserved their room. Worst experience I’ve had flying to Arizona and I go twice a month and try new hote
Mediocre 2.0
Pros: I was sold a 4 star hotel experience of the likes of the double tree and McCormick ranch resort, I got booked outside of my city, next to the airport in a sketchy zone in a hotel that resembles a holiday inn. I had a horrible time and felt lied to.
Cons: They have yet to return my deposit. The staff didn't take me seriously when I asked for concierge services also when I requested special arrangements in light of our anniversary as they failed to attempt to deliver.
Poor 1.0
Pros: Nothing
Cons: Rooms were extremely basic and had a unsettling smell. Did not resemble a 4 star hotel
Poor 1.0
Pros: Hotel employee at the front desk was friendly and professional.
Cons: Smelly dirty gross. No soap in the bathroom. Couldn't wait to get out of there.
Poor 1.0
Pros: location...
Cons: A/C in the room sounded like an airplane all night... didn't sleep more than 2 hours straight. Finally dawned on me @ 4.30 AM to put on my noice cancelling headphones to lessen the noise. Front desk was unsympathetic. Not a fan!
Good 7.1
Pros: Room service. Food. Friendly people.
Cons: Price was less expensive the day after we arrived but we were locked In at the expensive price.
Excellent 8.2
Pros: Friendly staff, clean comfortable room
Cons: The price was rather high
Good 6.0
Pros: the food
Cons: lost & found never calls you back, nor they answer the telephone.
Excellent 8.0
Pros: Staff was very nice room was clean quite spacious would recommend to any one. The train is directing in front of the hotel for a 10 ride to downtown.
Cons: None
Good 6.0
Pros: The staff were very freindly. I ate at the resteraunt and found it to be surprisingly good
Crowne Plaza Phoenix - Phx Airport, An IHG Hotel - Phoenix
Rated #8
8.2
Excellent 8.2
Based on 1,546 reviews
Details
Reviews
C$ 220

Cleanliness
8.7
Comfort
8.7
Facilities
9.0
Location
8.8
Overall
8.0
Overall 8.2 Excellent
Based on 593 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
9.0
Location
8.8
Overall
8.0
Cleanliness
8.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.0
Location
10.0
Overall
8.0
Staff
8.0
Value for money
8.0
Cleanliness
8.4
Comfort
8.5
Location
8.8
Services
8.1
Staff
8.5
Cleanliness
9.6
Comfort
9.2
Facilities
9.6
Location
9.6
Overall
8.0
Cleanliness
8.0
Comfort
8.6
Facilities
8.0
Location
8.6
Overall
7.0
Cleanliness
8.7
Comfort
8.5
Location
8.9
Services
8.3
Staff
8.6
Cleanliness
8.7
Comfort
8.8
Location
8.5
Services
8.5
Staff
8.3
Cleanliness
8.9
Comfort
9.2
Facilities
9.0
Location
8.9
Overall
8.4
Cleanliness
8.6
Comfort
8.6
Location
8.7
Services
8.2
Staff
8.3

Poor 1.0
Pros: The bed was comfortable.
Cons: The room smelled so bad! I flushed the toilet, ran the the sink, ran the shower. It continously smelled like stagnant water or rotten eggs. I came across a house keeper and she was kind enough to spray some air freshener. It helped until it didn't. It made the stay uncomfortable and honestly made me to the point of self consciousness that I prayed the smell didn't soak into my belongings or myself. Why I didn't change rooms I should've just done that and asked for help as I am healing from a back injury. At the time I was hurting and just too exhausted. Never again would I stay here or recommend.
Okay 4.0
Pros: The breakfast was good and convenient and the airport shuttle was also convenient and timely.
Cons: the property seemed to be a bit run down, not properly cleaned as thoroughly as one would expect from a Holiday Inn. some things seemed to be falling apart in rooms. would recommend the hotel definitely needs a renovation and some updates.
Excellent 8.0
Pros: free shuttle to the airport for an early flight
Cons: the bathroom was not the cleanest needs a bit more detail cleaning
Excellent 8.0
Pros: Staff was so friendly and the breakfast was amazing every morning.
Cons: Carpet was stained and needs replaced
Excellent 10.0
Pros: Clean
Cons: I wanTed a jetted tub in the room and was t I clouded like stated online
Excellent 10.0
Pros: Very close to airport, very clean.
Good 7.0
Pros: The room wasn’t particularly anything special but it was clean, comfy, and had 24-hour shuttles to the airport. I would stay there again as it was very convenient.
Excellent 8.0
Pros: Breakfast included, non-smoking rooms, and easy to bicycle to from airport.
Cons: My room (228) had a faint odor of vomit. On closer inspection, I saw a large stain in between the foot of the bed and the TV area that was likely the culprit. I carry a natural blend of essential oils called ¿Thieves Oil¿ in spray form that helped.
Excellent 9.0
Pros: great location and comfortable bed
Cons: nothing
Excellent 10.0
Pros: 1000 yards from I 10, friendly employees and hot meals for breakfast. clean rooms, bed was very comfortable and overall my experience was wonderful.
Excellent 10.0
Pros: Nice clean and good shuttle service.
Excellent 9.0
Pros: Friendly and accommodating staff. Comfortable bed. Loved the blackout window shades.
Poor 1.0
Pros: Nothing
Cons: Bedbugs, not enough soap for the shower
Good 7.0
Cons: There was supposed to be a complementary breakfast, it was closed because of some malfunction of something?? I'm still not sure. The counter attendant didn't try to compensate for the closure. The airport parking wasn't free.
Good 7.0
Pros: Clean Nice staff
Cons: Bad decor
Okay 5.0
Pros: the bed is nice and big but it's a bit hard. Need to foam it up a lil bit more.
Cons: Bed was hard and need to foam it up a lil bit.
Excellent 8.0
Pros: ease of check in, clean and close to airport
Cons: breakfast was not great and not refreshed after first wave of peeps ate it
Mediocre 3.0
Pros: Room was clean
Cons: Had to sit in hallway to get internet.Some staff were not helpful at all (some were Helpful). Breakfast attendant did not keep areas clean.
Excellent 8.0
Pros: The convenience. Overall good amenities. Rooms were great.
Cons: 2 staff were rude or disinterested in helping. 2 were great though.
Excellent 10.0
Pros: Everything, the best place to go, can't wait to go back.
Poor 1.0
Pros: There wasn¿t much to like.
Cons: The sheets smelled like old mildew laundry. The carpet was DIRTY and there were crumps around the foot of the bed. Bathroom floor was also dirty. Hallway carpets were stained. Overall it was not a good experience.
Poor 1.0
Pros: Hotel was fine. Your booking and support is horrible. No support at all. No admitting any fault on your part.
Cons: Hotel was booked for 2 people, but your system messed up the tickets so one of us couldn't get onboard. Couldn't use Hotel 2 room but you wouldn't change anything. ROOMS WERE FOR 3 ADULTS - your system charged me for 6 adults? You won't help with anythi
Excellent 8.0
Cons: Swimming pool not working and still on Covid breakfast.
Okay 4.0
Pros: The room itself was good
Cons: Breakfast was pathetic. Cheap, nasty, food. Minimal selection, and trash piling up everywhere. None of the tables cleaned. Floors filthy. Coffee empty. Just no effort at customer service at all .
Excellent 10.0
Pros: I really liked the hotel. Clean and large room. Very comfortable pillows. good breakfast. And good location. I recommend.
Good 6.0
Cons: Carpet was old dirty and stained
Okay 4.0
Pros: Shuttle service
Cons: Cleanliness
Excellent 10.0
location is awesome, few minutes drive to the rental car facility. staff is friendly, room was very clean. well worth the price
Poor 1.0
Pros: I already sent an email about the wxpeeience
Cons: Everything
Okay 4.0
Pros: It was nice to have a shuttle and breakfast.
Cons: We called the front desk for a motorcycle noise disturbance outside our room and the attendant said frankly he was scared since the same thing happened the night before. The revving of engines went on for many hours. We didn't sleep well.
Good 6.0
Pros: It was very clean and quiet
Cons: The staff were not so nice when checking out barely wanted to speak to me
Good 7.0
Pros: Location
Cons: Assigned handicapped rm. Shower bracket broken, had to hold the shower spray to take shower. Room door did not shut tightly, shook all night. Had to have room key re-keyed 3 times. Hair in shower. Maybe reg rooms better, liked location may try hotel again
Excellent 8.0
The location is very convenient for the airport and local restaurants. Room had omfortable beds and pillows, microwave, refrigerator, coffee maker and TV. Breakfast was limited due to pandemic. Would recommend this hotel to family and friends.
Mediocre 3.0
Pros: The location to the airport.
Cons: The hot tub was filthy. There was only one warm breakfast option and when ordered they didn¿t actually have it. Even took the cereal and milk off the options the second morning. We got uncomfortably solicited for money in the lobby one night.
Good 7.0
Pros: The Staff in the morning were very nice and accommodating.
Cons: The first room I was given had an bad odor and I was given another room and it was fine.
Okay 4.0
Pros: The place was pretty clean. I enjoyed the stay for the most part.
Cons: Front desk was not helpful what so ever but another front desk gentlemen came in and very kind.
Mediocre 2.0
Pros: I guess close to airport
Cons: Very rude
Excellent 8.0
This hotel has everything needed for a good night before travel. Good service and prompt shuttle service. Brown bag breakfasts prepared the night before with lots of good choices.
Okay 5.0
Pros: Price.
Cons: The bathroom tub was clogged n there was a cockroach in the breakfast table
Excellent 9.4
Pros: Convenient locaton neat airport but quiet and comfortable
Okay 5.0
Pros: Room was clean and appeared to have been updated.
Cons: Construction was underway. Lobby did not exist except for check in Area. Staff was nice but place was kinda a mess. They were remodeling entire hotel,
Good 6.5
Cons: Very noisy. Could hear everyone in the halls and in the adjacent room
Good 6.8
Pros: The hotel staff was very courteous and the location to the airport was ideal.
Cons: It was not filthy but our bathroom was not as clean as I prefer and t he hotel hallways were kinda dirty.
Excellent 10.0
Pros: The many pillows were luxuriously thick. The halls were quiet. The breakfast choices were outstanding for the money.
Cons: Our first room had a distinctive (cigarette-type) odor to it, however the front desk immediately corrected it by assigning us a different room.
Excellent 10.0
Pros: Great value for the money
Excellent 9.3
Pros: Nice clean professional hotel, would recommend and will stay again on my next business trip to Phoenix area.
Holiday Inn Express Hotel & Suites Phoenix-Airport, An Ihg Hotel - Phoenix
Rated #9
8.2
Excellent 8.2
Based on 593 reviews
Details
Reviews
C$ 190

Cleanliness
8.5
Comfort
8.5
Facilities
8.8
Location
8.5
Overall
8.3
Overall 8.0 Excellent
Based on 1,480 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.8
Location
8.5
Overall
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
7.6
Comfort
8.0
Facilities
7.5
Location
7.6
Overall
6.5
Cleanliness
8.5
Comfort
8.4
Location
8.5
Services
8.2
Staff
8.6
Cleanliness
9.0
Comfort
10.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
9.8
Comfort
9.5
Facilities
9.3
Location
9.6
Overall
9.5
Cleanliness
8.4
Comfort
8.5
Location
8.4
Overall
4.0
Services
8.1
Cleanliness
8.3
Comfort
8.5
Facilities
8.0
Location
8.4
Overall
8.0
Cleanliness
8.6
Comfort
8.6
Facilities
9.0
Location
8.5
Overall
8.4
Cleanliness
8.3
Comfort
8.2
Location
8.4
Services
8.0
Staff
8.3

Excellent 9.0
Pros: The beds were very comfortable. Being so close to the airport, there wasn't so much air traffic noise. The pool area was beautiful. The room was spacious and modern. The full closet was unexpected but so nice to have. The living room area was very comfortable and welcoming.
Cons: The beds were quite low to the floor, but still comfortable for sleeping. The air didn't get as cool as we prefer, but we were on the 5th floor so that could be the reason. No other complaints for our stay.
Good 7.0
Pros: How clean it was during my last day of stay w/ my a girlfriend 🙏🏼 By any Chance Do u people hv the ONTACT OF MY DRIVER that drove me to the airport that morning. My green. Back pack was in the vehicle. Otherwise , thank you…sorry for the delay. Got Hm and rested for a long day on the phone. Appreciate your understanding and accommodations 🌺just call and lv me a msg/ text . Thank you very much . Desperate rm 318. (Information is at the front desk Look forward on hearing for solving my . END OF MY HORRIBLE STAY IN PZ. Lost my carryon here to A And lost my Lvg my backpacks back my on the road to Kona/Hawai’i 😞 CIDEL WAIOLAMA
Cons: Help find my Bag (Green and white “FERN DESIGN”
Excellent 10.0
Pros: everything, no complaints
Excellent 10.0
Pros: Noon checkout. Awesome room for the price. The only bummer was the pool was ice cold but I¿m sure it feels good on a hot 90+ degree Phoenix day. (Not so much on a 70 degree night.) I would stay there again in a heartbeat. Staff very accommodating.
Cons: I wasn¿t able to get a late checkout because the hotel was booked solid for that night. Another testament to the quality of the hotel and staff.
Good 7.0
Pros: Nice comfortable beds. Nice amenities.
Cons: Furnishings a bit out dated.
Okay 5.0
Pros: I would like to check on the tall black man with a large knife that busted threw the gate as we were leaving at 3:30 am! We went directly to the front desk and informed them! Did they catch him? He was in a light blue scrubs. I know nothing good after
Excellent 8.0
Pros: Restaurant
Cons: Floors looked dirty in the room, television wasn't working, and phone wasn't working in living room.
Okay 4.0
The elevators Are trash. The room is good size and clean but everything else is Trashy
Poor 1.0
Pros: Not a single positive comment!
Cons: Nightmare from check in to the staff to no remotes a/c didn¿t work, assigning our room to another guest that walked in as we were sleeping! The worst place EVER! If you need a shuttle to the airport, it doesn¿t start until after 7am!
Good 6.0
Pros: The room size.
Cons: The outside areas of the hotel was very dated and needed updates. The ice machines were VERY dirty.
Excellent 9.0
Pros: Very helpful staff
Excellent 8.0
Pros: Location. Was located central to everywhere we needed to be.
Cons: We stayed a week and room appeared to be cleaned only twice. Also there was no breakfast like they used to have, but probably due to COVID.
Good 7.0
Pros: The restaurant was AMAZING!!! We had exceptional service and the food was incredible!!
Cons: The area surrounding the hotel made me very uneasy the hotel itself was not bad at all!
Excellent 8.0
Pros: Accessible, larger toom
Good 7.0
Pros: proximity to hotel. spaciousness and cleanliness of rooms. free, warm cookie
Cons: room was sparsely decorated TV in lobby area did not function
Okay 5.0
Pros: Location close to meeting area, airport shuttle. Front desk check-in easy, cookie upon arrival. Front desk stated beds and towels would be changed on the 3rd day. The inserts in the garbage for recycling is a nice touch (does it really get recycled?).
Cons: Nobody touched our room for the 4 days we were there. No changed sheets, no new towels. No replenish of soap, toilet paper. Garbage was not emptied. We grubhubbed it and we carried our garbage to the lobby everyday! Cookies were not a good as 30 years ago
Mediocre 2.0
Cons: A lot but I will not post that
Good 6.0
Pros: The room and the location .
Cons: Wish it was indoors. The outside to the elevator was filthy. Would be nice if there were decorations. Just did not feel safe walking to the elevator. When I checked in the staff did not offer cookies and water but offered it to the next guest.
Mediocre 2.0
Pros: Elevators
Cons: Everything
Excellent 10.0
Pros: I love Hilton in general. They are so professional. They think of the little things that you wish other hotels had but most don't think about the creature comforts that are important in making an impression. Handles in the shower, homemade cookies...etc.
Cons: N/A
Excellent 10.0
Pros: The fast no hassle service.
Cons: The door to the room was very hard to push open.
Poor 1.0
Pros: Room was spacious. I didn't feel closed in.
Cons: Gap under door - room near pool - A lot of mosquitos/gnats in room. Bathroom sink did Not drain. Cable was Poor. Walls and ceiling not clean. Black things on bedding. did not feel like the quality of a Doubletree - more like a Motel 6.
Excellent 8.8
I really enjoy it here i come here a lot
Mediocre 3.0
Pros: The pool was nice
Cons: The room was small and dirty. We found several spiders and they never came to clean the room even though we were there 4days and 3 nights!
Mediocre 2.0
Pros: Location
Cons: My room had hair on walls, doors and floor.I had a live baby roach on night table. I called front desk,but they did nothing. I strongly believe that their cleaning staff needs to be retrained or someone checking work. The living rm TV was also not working
Excellent 10.0
Pros: Room was clean and nice and quiet. Good central location
Cons: No overall pretty good
Poor 1.0
Pros: Nothing
Cons: I didn't think it was up to double tree standards that I remember. Was not happy there.
Excellent 8.0
Pros: Stayed in the King Suite and loved the "apartment" feel! Location is great. Bed comfy. Microwave! Free airport shuttle! Pool was nice!
Cons: No cookies😔
Excellent 10.0
Pros: How courteous the staff was.
Cons: Nope. Exceeded my expectation.
Poor 1.0
Pros: Check out
Cons: The sink was stopped up the stairwell was dirty with broken glass. The phone in the dining area did not work. The linen was dirty. The breezeway and elevator was dirty. Young people were standing at gate 6entrance smoking. The cookies were hard.
Okay 5.0
Cons: There was a huge dead roach outside the restaurant and remained there for about an hour after I brought it up.... no one came to clean the room the entire time. No one bothered to sweep outside the rooms there was trash all over the halls. And more......
Mediocre 2.8
The whole place needs to be cleaned
Good 6.0
Pros: The room was clean and spacious. Pool area and pool were nice. Staff had good restaurant recommendations.
Cons: Seemed to be a big party spot. Lots of rowdy people up very late at the pool and outside their rooms.
Poor 1.0
Pros: Nothing at all bad hotel
Cons: Room was dirty stained bed sheets lint all over them trash on the floor candy on the floor no trash bags no toilet paper dead mosquitoes in the bathroom sink like noone ever cleaned
Good 7.0
Pros: I liked suite we got as far as the room space and the bathroom was nice.
Cons: We had booked the room for 5 people but only had 2 towels and no linen for the pullout bed. When we called the front desk before bed at 9 pm it took them almost an hour to get us the linen and towels.
Excellent 10.0
Pros: Clean, updated room. Great location close to Sky Harbor.
Poor 1.0
Pros: It was nice at first
Cons: The heater did not work it was really cold I called into the front desk to report it at 630 and they did not come check the room until 11pm by 1 am put us in another room. The heater did work then but it just messed the experience up we went to relax
Excellent 10.0
5 star Room
Good 6.0
Cons: My hotel room was not cleaned upon me checking in. My comforter was dirty and pillow case and was covered up with another sheet. House keeping never came the next day to replace our sheets, clean, and Never replaced the used towels.
Poor 1.0
Pros: I disliked this hotel very much. I checked in went to the room and walked out immediately and gave the girl at the front desk my key and left.
Cons: Dirty, old, run down, the girl at the front desk was rude.
Poor 1.0
Pros: Nothing
Cons: I stayed 3 days and I had to get a new key everyday and the office was far from my room imagine having to go up 3 levels to find out your key not working then have to go back to the office. Also they had to charge 50 everyday because my booking agent mess
Good 7.0
Cons: Room location.
Good 6.0
Cons: They were so book so we couldn’t check in till after dark so really didn’t see much and let on a flight next morning
Excellent 10.0
Pros: The location of the hotel was perfect for returning rental car, touring in the day, and a free shuttle to the airport. Rooms were spacious, clean, and the bed and pillow comfortable. Slept great, very quiet. Staff was very friendly and accommodating.
Cons: Cannot think of a thing.
Excellent 10.0
Pros: Friendly staff, great breakfast, lovely pool and very comfortable suite!
Okay 5.0
Pros: Location to airport
Cons: Its priced high for the room and amenities
Okay 4.0
Cons: Hotel management did nothing about our 5/6 complaints about the smokers next door who smoked infront of our door every day/night.
Okay 5.0
Pros: The pool.
Cons: The lady from the restaurant was very rude. She made a scene regarding my daughter not wearing shoes and made my daughter cry. It was extremely un-necessary.
Poor 1.0
Pros: Proximity to SKy Harbor Airport
Cons: 1. The room was not configured as advertised 2. Specifically asked for a room away from the loud bldg AC fans, got the room closest to them 3. No towels at the pool 4. Flies in breakfast area 5. Over-charged for bar drink 6. Desk staff did nothing to
Poor 1.0
Pros: This was the filthiest hotel I have ever stayed at it stunk like cigarette mold and dirty carpet I don't know who rates hotels for you or rooms they were way off on this one the sad part is I had to pay for this room not sure if I will use your site for r
Okay 5.0
Pros: Bed was comfortable. Breakfast was good.
Cons: Room smelled musty/moldy. Very dark and dated decor.a
Mediocre 2.0
Pros: Location close to airport
Cons: I paid for a king size room but when we checked in I was told they had none left but the room had a hideaway sofa as well as the bed. We used the hide a bed but I got next to no sleep in it. I was very disappointed and upset with how we were treated.
Mediocre 3.0
Pros: Breakfast is good. Although one is forced to leave a tip for the "free" breakfast. Tacky.
Cons: No handicapped room even though we asked for one. Sofa bed was awful. Old and lumpy. Long walk for elderly Mom.
Mediocre 3.0
Pros: I liked that this hotel was close to the airport.
Cons: Called for a shuttle from the airport, unaware that there were 2 Doubletree Hotels in area. Arrived @ Tempe, told my booking @ Phoenix. Told to go back to the airport and take the shuttle to Phoenix or take a cab-unable to transfer my booking, or ME!
Okay 5.0
Pros: Close to airport
Cons: It's outdated and could use some revamping!
Okay 4.0
Pros: The breakfast is amazing.
Cons: Room was dirty and stank, bed was uncomfortable. And they don't have very many vending machines, had to go all the way to the third floor for a water bottle.
Mediocre 3.0
Pros: Free parking, free breakfast, warm cookies & close to airport.
Cons: Dark dingy rundown hotel that is in need of major updating. Stained carpet, ceilings and old nasty bathtub/shower. Terribly ugly unappealing rooms. Also doesn't feel safe with all room doors with external entry. Would NOT recommend.
Mediocre 3.7
Pros: The only things redeeming about this property are the free parking, free breakfast and warm cookies.
Cons: This hotel is dingy, rundown, and desperately needs renovation. The room doors are also not within a closed building. This Double Tree is nothing like any of the ones we've used in the past. Save your money and look for a cleaner, safer and nicer overall property.
Excellent 10.0
Pros: The location was close to the airport and only a short drive to University of Phoenix Stadium. It was perfect for a quick in and out trip.
Good 7.7
Pros: Celebrate New Year's Eve with an early check-in and stay at the Doubletree and early dinner at 6 PM and the nearby transportation to our event departing at 8 PM fantastic
Okay 5.0
Pros: It was clean which was great as I am a super freak about cleanliness. It was a block from the light rail which was great for taking local transportation to Tempe or downtown Phoenix. There was a gas station half of a block from us which was great!!
Cons: The hotel needs serious replacement on their furniture and carpet. The couch had an area where it looked like a greasy head rested there for years, it was gross. I asked for a blanket, to put on couch, but was told no extra blankets available.
Mediocre 2.0
Pros: Location, free shuttle to and from the airport and parking while away on vacation. Of course the chocolate chip cookie they give you at check in was wonderful!
Cons: The food was absolutely awful in the bar area. The carpet badly stained. Shower didn't work at all (no water). Very run down and poorly maintained property. Will not return!
Excellent 10.0
Pros: It was a wonderful hotel, great breakfast, comfy room, and friendly staff.
Cons: I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.
Excellent 8.8
Pros: Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong.
Cons: Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!
Excellent 8.3
Pros: We liked the size of the room. And it was clean
Cons: We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.
Excellent 9.0
Pros: The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious.
Cons: First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.
Excellent 10.0
Pros: Clean facility with a very friendly staff
Cons: No dislikes
Excellent 10.0
Pros: The hot buffet breakfast included is fantastic in quality and expectations. The set up of hotel is wonderful as all views ou can see mountains and planes taking off (the noise from planes was not an issue even though you felt like you could grab planes out of the sky. I would recommend this for all of my relatives who would visit me and for all of you wbo have no idea where you should stay.
DoubleTree Suites by Hilton Phoenix - Phoenix
Rated #10
8.0
Excellent 8.0
Based on 1,480 reviews
Details
Reviews
C$ 206

Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Food
6.5
Location
8.8
Overall 8.0 Excellent
Based on 846 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Food
6.5
Location
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Location
6.0
Overall
6.0
Staff
6.0
Value for money
6.0
Cleanliness
8.5
Comfort
8.6
Location
8.6
Services
8.1
Staff
8.3
Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
8.0
Overall
9.0
Cleanliness
8.4
Comfort
8.4
Facilities
8.4
Location
8.4
Overall
10.0
Cleanliness
8.8
Comfort
8.6
Location
8.9
Overall
9.0
Services
8.4
Cleanliness
8.9
Comfort
8.7
Facilities
7.0
Location
8.9
Overall
6.0
Cleanliness
8.8
Comfort
8.8
Facilities
8.4
Food
6.5
Location
8.9
Cleanliness
8.9
Comfort
8.4
Location
8.6
Services
8.2
Staff
8.7

Excellent 10.0
Close to sky harbor, long term parking, quiet, clean, comfortable.
Excellent 8.0
Pros: Restaurant located in hotel
Cons: N/A
Okay 5.0
Pros: we liked the location and the shuttle service that took us to the airport
Cons: the bar/restaurant staff seemed annoyed with us when we got drinks and an appetizer
Excellent 9.0
Pros: Staff was great.
Cons: Proximity to the rental car facility.
Okay 5.0
Pros: The location to tye hotel and nearby attractions
Cons: NO SERVICE. We asked 3 days to get fresh towels and trash emptied. Nothing....my husband had to raise his voice to get it done, and it didn't happen until the day before we left. We were there a full week too
Excellent 8.0
Pros: Bar service was great, hostess was very accomodating
Cons: Failure to render folio at checkout. To me 3 days to unwind the issue
Okay 4.0
Pros: Location
Cons: Room not made up when we got back to it after a long day. not towel, beds not made up, bathroom not cleaned when we got back to the room at the end of the day.
Excellent 10.0
Pros: Great location, good service
Cons: No
Good 7.0
Pros: Toilet kept clogging and they had to come up multiple times even if it was for a number 1. Very embarrassing for my fiancé. Also we didn¿t get towels not one stay.
Excellent 10.0
Pros: The facility as a whole, and ease of airport shuttle.
Good 6.0
Pros: close to the airport
Excellent 8.0
Pros: Very convenient to the airport and the hotel shuttle was quick and easy
Okay 5.0
Pros: Cleanliness
Cons: Lack of coffee station and lack of continental breakfast
Good 6.0
Pros: IT WAS NEAT
Cons: THEY WERE NOT PROPERLY STAFFED. IT WAS A LONG WAIT TO CHECK IN AND NO ONE PICKS UP THE PHONE AT THE FRONT DESK MOST OF THE TIME WHEN YOU CALL
Excellent 10.0
Pros: Clean, roomy rooms with coffee maker. Free shuttle to airport.
Good 7.0
Pros: Free shuttle from airport
Cons: Wish there was a microwave in the room to heat leftovers.
Excellent 8.0
Cons: not enough staff
Excellent 9.0
Pros: The location was pretty good. Right off of the 202, they did have security on property which made me feel comfortable because I didn't have to worry about my vehicle. It was a nice stay.
Poor 1.0
Cons: I did not go to the reservation because I am sick. I called to get my money back and they didn't get it back. It is a lack of respect for personal finances. I contacted me a week before to cancel and they did not want to cancel the reservation.
Good 6.0
Pros: Close to the airport. Outdoor Pool. Airport Shuttle.
Cons: Very loud. Shower was annoying, could only get very hot water and the way it is installed, water leaked out of the bathtub.
Excellent 10.0
Pros: Free shuttle to the airport
Cons: Front desk staff are was not very friendly
Excellent 10.0
Pros: the shuttle driver. Very friendly and welcoming
Cons: No
Excellent 10.0
Pros: Very clean and great upgrades
Cons: No
Excellent 10.0
I was so impressed with the free shuttle service, hospitality of the staff, and how they went above and beyond for guests. I will definitely use this hotel again.
Okay 4.0
Pros: Staff were friendly and efficient. Good swimming pool.
Cons: The walls were not sound-proofed. I was able to hear people talking and arguing in other rooms far past midnight. I would expect sound-proofed rooms in any hotel, but particularly one in this price range.
Okay 4.0
Pros: Pool was still the best part. It wasn't crowded at all at anytime. We didn't use the gym but it was a nice gym. Front desk staff was friendly and so were the housekeepers.
Cons: Being with my children, being about to hear the ppl in the next rooms loudly having relations was very disturbing. I had to blast the tv at night to drown out the sounds and I can't sleep with a tv on so I didn't get any good sleep that weekend. The doors had an inch wide gap at the bottom. The noise in the hallway and bedrooms was prevalent. The restaurants were all closed so getting something to eat was very inconvenient. Only thing open was the bar...hot tub was luke warm and the pool wasn't heated like it was advertised.
Good 6.0
Pros: The first day when I arrived in Phoenix was great. Beautiful room and not that expensive. The day before I was leaving Phoenix they put me in a room that was not so great and was $60. more.
Cons: There was a hole in my bathroom ceiling. The tub needed to be repainted. Smaller than the first room when I arrived in Phoenix and more expensive.
Excellent 8.0
Pros: I liked the simple, modern, sleek bedroom decor. The close proximity to the airport was convenient. The gym was simple with the basic necessities. The staff was friendly.
Cons: Price could have been a little more affordable. But the confidence in Radisson hotel makes the price understandable.
Good 6.0
Pros: Room was nice
Cons: Pool closed
Excellent 9.0
Pros: Good location
Cons: Nothing
Poor 1.0
Pros: The pool area was beautiful The hotel itself is beautiful The man that took us on the shuttle at 4 am on Sunday morning when we left was Amazing!!!!
Cons: I was very disappointed in our stay! The employees at the front desk were super rude the website said early checkin nope They said they had a restaurant open nope We wanted this hotel because it was by the airport and the amenities they offered
Good 6.8
During the employment pandemic this location is struggling for workers. We asked for towels twice I had to call and ask a third time to finally get them a day later. The pool was nice and so was the lobby and location. The bed was clean but the bathroom had rust all over the bathtub drain other than that it was fine.
Good 7.0
Pros: Shuttle service and close to airport.
Cons: Checking is was difficult. Waited 2 hours in lobby area since the staff wasn't checking us in until 3pm. Not notified by staff that they were giving out rooms at that time and had to wait behind folks that just came in. Room was infested with ants.
Good 7.0
Pros: It is close to the airport and the shuttle service is good
Cons: The price of breakfast is unreasonable. Same breakfast served at 2 star hotels for free but is going for $15. Cleaning the room is by request. The hotel should know if a person is staying for 7 days, single soap is not enough.
Good 6.0
Pros: Location, room size and comfortable bed
Cons: Terrible shower, mediocre food and not great variety, lobby and restaurant way too cold.
Okay 5.0
Pros: I always enjoyed staying at this hotel until this last stay.
Cons: There was black ants all in the restroom and around the TV. I got woken up 3 times by drunk people in the hallway being loud after 2 am. No parking. Will not be staying here again.
Poor 1.0
Pros: The pool was relaxing .
Cons: THE FLOORS WERE DIRTY AND THE RECEPTIONIST DIDNT SEEM TO CARE WHEN I ADVISED HER.The Bar was outrageous for 2 cocktails 52.00 never again ..
Mediocre 3.0
Pros: The room and view was gorgeous!
Cons: I didn't like the uncertainty of weather room service would be available. Also, I hate to bring it up but someone got shot across the hall, which I don't really blame on the hotel. It definitely effected my satisfaction and stay though!
Okay 5.0
Cons: There was a shooting while we were there and a person was murdered. Protocol needs to be updated and need to make sure people are notified and safe
Poor 1.0
Cons: Shower broken which made us arrive in lobby exactly at 5:30am to get shuttle but it had already left - even tho we told front desk the night before we needed the early shuttle. Had to pay LYFT for a ride to get to flight on time. Very poor service
Poor 1.0
Pros: Location
Cons: Hotel did not inform me that they no longer clean rooms when I called they told me I had to give a 24-hour request to have my room cleaned. Towels, trash absolutely no service. I tried to call several times ft desk just rang.
Okay 5.0
Pros: The location
Cons: We could not Sleep due to the ac unit.
Poor 1.0
Pros: None
Cons: Staff
Mediocre 3.0
Cons: Partying in the hallway between 2-4 a.m. No one picked up at front desk. after 20 min wait finally gave up. Minimal amenities. Minimal TV channels. Check in ~30 min wait. Only one clerk at 5 p.m. Two stars (the price was right).
Okay 5.0
Cons: The pool was never cleaned
Poor 1.0
Pros: Nothing Never stepped foot in the room so can't say how the room was.
Cons: This hotel is not 3.5 stars it's negative stars. The area is unsafe at night and the inside of the hotel also was not 3.5 stars or what I'd expect from a Radisson. I walked in and out within minutes and did NOT stay. Unfortunately I paid in advance.
Okay 4.0
Pros: The nice size room
Cons: Lots of Maintance menn never fixed anything we ascrejfed then
Poor 1.0
Pros: Nothing
Cons: The room smells we had to check out early because of the smells they wasn¿t professional
Okay 5.0
Pros: Price
Cons: Washroom tub area needs to be redone...worn and showing signs of mold. ALSO when checking in, they should tell them that computers won¿t have internet service. I tried for 20 minutes then called and was told you need to call special # to get IT to acc
Poor 1.0
Pros: Pool was open!
Cons: First time I have ever been denied an early check in. I arrived at 2:00 pm and was told I had to wait till 3:00 pm. I found this to be unacceptable.
Poor 1.0
Pros: Location was close to the airport
Cons: Female on staff on 5/21/21 8:30pm was rude and unattentive. This clerk told us airport pickup was at Terminal 4. We called for shuttle p/Up 8 times. We were hung up on 8 times by the Radisson clerk. Landed up paying for a diff shuttle service. Not happy
Mediocre 3.0
Pros: The AC was cold.
Cons: The staff were rude, either got hung up on multiple times or they didn¿t answer the phone. The hotel was so dirty! The floors win the lobby and by the elevator were gross! The happy hour was a joke, the girl working seemed miserable .
Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 10.0
I was pleasantly surprised with this hotel. Nice big room. I felt spoiled and it’s been a while since I felt this way. Great burger from bar!
Excellent 10.0
The room was large and clean. Nice view out of the window. Appreciate a restaurant on site although it was closed for a plumbing issue. For $7.50/day you can leave your car with free airport shuttle.
Mediocre 3.0
Pros: Understaffed at check in. Restaurant and Bar closed. No plastic glasses in bathroom. Shuttles were on time.
Excellent 10.0
Convenient to the airport, clean and friendly staff.
Mediocre 2.0
Cons: 1st room was put in a room that was incorrect from my booking. Then after shower was found broken moved to another room where the ac ran so loud you couldn't sleep. Pictures make this hotel look nicer than it is. Also 1 front desk staff was extremely rude
Mediocre 3.0
Pros: I liked the layout and close access to the highway
Cons: A lot of suspicious activities, smoking weed near the entrance was uncomfortable with our daughter.
Mediocre 3.0
Pros: Close to the airport with shuttle service. The shuttle service was actually the best part of our experience. They picked us up and dropped us off in such a timely manner, and the drivers were phenomenal.
Cons: This was unique to the night we stayed, but there was a fire alarm and we had to evacuate in the middle of our sleep.
Okay 5.6
Day and night many young partiers outside of hotel hanging out in open spaces and parking lot. Without being racist young blacks. Next morning trash all over parking lot, broken beer bottles, drink cups. Very unsafe feeling when traveling with children
Mediocre 3.0
Pros: Was quiet
Cons: I never got my deposit back. They kept using excuses but they never told me that depending in the type of card it would determine how.long it was going to take to get it back
Mediocre 3.0
Pros: The room was nicely decorated.
Cons: The room was dirty upon arrival, their was very few staff, the spa was not working the first night, they ran out of towels the first night. Poorly managed and staff were overwhelmed. Not a great stay, disappointed.
Mediocre 3.0
Pros: Staff at desk
Cons: Pool and hot tub dirty. Hot tub jets broken for over 3 weeks - and not fixed during our stay. Chief engineer said it would be. Could not deliver on commitment to fix hot tub. Very disappointing.
Excellent 10.0
If you're looking for a place to stay thats clean and safe, definitely recommend
Excellent 10.0
Pros: Very clean
Excellent 8.2
nice place
Mediocre 2.0
Pros: Reserved the room on Kayak when my plane was delayed and I knew I would not make the connection but later airline decided to give a voucher for my room. When I tried to cancel this room, a mere 4 hours later, I was told no and that I would be charged even when I would not be using the room. Will not be using Kayak again. #gotmeonce
Excellent 10.0
Pros: Location is right by the airport and within 20m of anywhere you want to get in Phoenix and surrounding areas
Cons: Pool was fairly small
Excellent 10.0
Pros: The family and I were stranded and the hotel saved us from staying at the airport over night with a 2 year old. The room was clean and they furnished a crib for my kid.
Cons: The lights in the room next to the beds didn't work. The cords on the lights was bent at a weird angle so the wires were not making the electrical connection needed. All the others lights worked great.
Excellent 9.1
Pros: Good house keeping, friendly staff
Cons: Limited restaurant menu
Excellent 8.0
Pros: my stay was clean, high grade and complete with good services, thank you.
Excellent 8.0
Pros: comfortable bed. Plenty of space in the room. Liked the big screen tv.
Cons: Can't think of anything.
Good 6.6
Pros: Nice staff. Good restaurant. Good business center where it was easy to print boarding passes.
Cons: The hotel is past it's best. The room was fine, though the elevator, hallways, and common areas were shabby, even dirty. The airport shuttle was difficult to find. Had it not been for the volunteers at the airport, I wouldn't have known how to locate it. Even after calling the number, the phone just rang endlessly. We would stay at a different airport hotel next time.
Good 6.3
Pros: The room was fine, nothing special but not bad. The lobby has clearly been remodeled and has a nice lounge and bar area.
Cons: There was a crazy screaming drunk man in the hallway that kept us up for hours and it took the police a long time to come. While the hotel apologized in the morning, I felt that more should have been done to compensate for the fact that we were not able to sleep at all.
Mediocre 2.6
Pros: I loved the bed
Cons: They placed us where we were facing the AC unit, a used towel from a previous guest was still there. The headboard had som sort of white residue on it. Parts of the room was dusty. I found hairs stuck to the sheets on the bed.
Radisson Hotel Phoenix Airport, Phoenix, AZ - Phoenix
Rated #11
8.0
Excellent 8.0
Based on 846 reviews
Details
Reviews
C$ 182

Cleanliness
8.4
Comfort
8.3
Facilities
8.5
Location
8.8
Overall
8.0
Overall 8.0 Excellent
Based on 152 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
8.5
Location
8.8
Overall
8.0
Cleanliness
4.0
Comfort
6.0
Facilities
8.0
Location
8.0
Overall
6.0
Cleanliness
8.2
Comfort
8.1
Location
8.8
Services
8.0
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
8.7
Location
8.8
Services
8.5
Staff
9.0
Cleanliness
8.2
Comfort
8.4
Location
8.9
Services
8.5
Staff
9.1
Cleanliness
8.4
Comfort
8.3
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
7.5
Comfort
8.0
Location
9.0
Services
7.2
Staff
8.2

Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 10.0
Pros: comfortable bed, great breakfast
Cons: noise from the airplanes
Excellent 10.0
Pros: Room very clean. Comfortable bed.
Excellent 9.0
Pros: Quiet and clean.
Cons: No restaurant open
Excellent 9.0
Pros: Staff were very friendly and helpful. It was clean, comfortable and we loved the layout of the room.
Cons: It was unfortunate that they did not have a restaurant on the premises.
Excellent 9.0
Pros: Close to airport
Cons: Bathtub had hair and eyelash on shower wall and hair in tub Light switches did not work by bed
Excellent 10.0
Pros: Close to event. Clean and good service!
Cons: No
Excellent 8.0
Pros: Cleanest
Cons: No restaurent
Good 7.0
Pros: The privacy and quietness
Cons: Way overpriced for the accommodations..very small room
Excellent 10.0
Pros: Friendly customer service room clean comfortable bed
Cons: Everything was great
Poor 1.0
Pros: Convenient
Cons: An event going on at the Pool. Adults drinking and food called to break up party
Excellent 10.0
Pros: Staff was kind and location was good
Cons: Nothing bad comes to mind. Way better that the last hotel I stayed at in Dana Point as far as the beds.
Okay 5.0
Pros: Proximity to airport
Cons: Cleanliness...trash was still present in room from previous guests. Upkeep...door handle kept jamming and would not open
Excellent 10.0
Cons: Shuttle driver
Okay 4.0
Pros: Great old hotel room was good bed was great
Cons: The outside of hotel had trash around and had many differed differed maintain existing items. The hotel bed light were all coming apart and one wasn¿t working at all. The hotel needs updating through. The hotel is well worn !!!
Excellent 10.0
Pros: location
Good 7.0
Pros: Nice hotel
Cons: They said there was complimentary coffee and breakfast and there was not had to spend 5 bucks for the coffee that was yhe only down fall of this place
Good 6.0
Pros: Location to the pool.
Cons: We tried servers times to use the 1 at a time gym. We were never notified that the gym was available after letting the front desk know we wanted to be alerted when the gym was free.
Good 6.0
Pros: Location, coffee, price
Cons: I called you address sink that would not drain. Was not fixed in a four day / three night stay. Someone else’s clothes were left in the room when we checked in. Dirty wash cloth was left in shower. Really makes me question the cleaning protocol.
Excellent 10.0
Pros: i love the Marriot Hotel its very classy exceptionally clean and i especially love the bed! The most comfy bed ever!
Cons: I wish they had a microwave in each room
Excellent 10.0
Pros: Rooms
Cons: Bistro Open sooner
Excellent 10.0
Pros: Great location. Very clean and extremely friendly staff. Room & bed was very clean, comfortable and relaxing. Bar downstairs is convenient.
Cons: Parking fee should be displayed so guest are aware before booking. Airplane noise from the airport is somewhat annoying. It's constant all day & night.
Courtyard by Marriott Phoenix Airport - Phoenix
Rated #12
8.0
Excellent 8.0
Based on 152 reviews
Details
Reviews
C$ 218

Cleanliness
8.0
Comfort
8.0
Facilities
8.2
Location
8.3
Overall
8.3
Overall 7.8 Good
Based on 272 reviews
Cleanliness
8.0
Comfort
8.0
Facilities
8.2
Location
8.3
Overall
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
7.7
Comfort
8.0
Location
8.4
Services
7.8
Staff
8.1
Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Location
8.6
Overall
8.6
Cleanliness
8.5
Comfort
8.4
Location
8.5
Services
8.4
Staff
8.6
Cleanliness
6.4
Comfort
5.7
Location
7.9
Services
6.8
Staff
5.7
Cleanliness
8.1
Comfort
8.2
Facilities
6.0
Location
8.1
Overall
6.0
Cleanliness
7.1
Comfort
7.0
Location
6.9
Services
6.9
Staff
7.1

Excellent 8.0
Pros: Convenient
Cons: Blah
Excellent 8.0
Pros: Very quiet
Cons: No problems
Excellent 9.0
Pros: Great Customer Service
Cons: to add vegan breakfast options, like, coconut or almond milk based yogurt or vegetarian, Meatfree bagel sandwiches
Okay 4.0
Pros: The staff was nice but one staff member acted like I was going to not pay my bill. I did not feel safe there and so much noise at night. I could not sleep. The facility smelled like weed all the time. I woke up many times with severe headaches because of the weed smoke smell. I understand it a business and they are there to make a profit but homeless people was sneaking in to eat, use the facilities like the computers and pool.
Cons: Please read above my comments.
Okay 4.0
Pros: Close to the airport!
Cons: No shuttle service, Uber but too small car for 3 people. Everything felt like it needed fresher up, need painting, walls scuffed. Carpet didn’t appear clean very dark. No one wearing a mask with the pandemic going on. No water in room!!!
Good 7.0
Cons: Anyone from the street walked into the building to use the facility or grab food, used the computer and slept by the pool. Bother guests for food, or to sleep in their room.
Poor 1.0
Cons: Dirty, rundown !!! Stains on sofa, Absolutely disgusting for a Marriott
Excellent 8.8
Breakfast was good. Location is ok if you have a car. Room is big and clean. Toilet was clogged and when we asked for it to be serviced, the staff gave us a plunger and said it wasn't his job to fix it. So I said, either he gets someone else to fix it or transfer us to another room. So we were transferred. Other hotel staff were so much nicer
Excellent 10.0
Pros: I really enjoyed the staff I even decided to stay another week
Cons: I really didn't have a problem with anything and just the Wi-Fi
Okay 5.0
Pros: Size of the room..
Cons: Separate buildings from the lobby. Maintenance of the property was lacking.
Poor 1.0
Pros: Staff was very friendly
Cons: It was dirty everything was broken in the room
Poor 1.0
Pros: The staff waited until they were outside our door to call the police to have us trespassed when our credit card declined one time after 6 weeks of staying there.
Cons: The staff. The front desk ¿manager¿ TJ lied about our stay and then called the police to have us trespassed, all before even saying a word to us about it.
Excellent 10.0
Pros: Hotel would not allow me to upgrade to one bedroom auite.
Mediocre 3.0
Pros: The kitchen and privacy
Cons: I had to move on Christmas day and cancel my trip to sedona with friends because the sink garbage disposal and dishwasher broke the morning of Christmas and there was not one maintenance person to fix it.
Good 6.0
Pros: The size of the room(it’s almost like A small apartment) and the kitchen is extremely helpful.
Cons: Well the fact that when I called to verify the amount they charge you for incidentals and was told $20 only To get there and find out it’s actually $100. I did not have the $100 and they would NOT budge on the amount. AT ALL!!! I ended up
Excellent 9.0
Pros: The room is good size and nice to be able to cook.
Mediocre 2.0
Pros: It was clean.
Cons: I was not allowed to have my service dog on the property without paying a non refundable $150 fee.
Excellent 8.0
Pros: Location and it was quite.
Cons: Lack of amenities due to COVID. No housekeeping, very little food.
Excellent 10.0
Pros: Most necessities met.
Cons: My parents complained about the staff's manners.
Excellent 9.0
Pros: The staff we dealt with were great. The room is really good size.
Cons: Smell of drugs from time to time.
Okay 5.0
Pros: Location
Cons: The hotel room was out of date. The hotel tub was old and slippery. Cabinets were old and gave off a smell when room was warm. No breakfast offered.
Okay 5.0
Pros: Great location
Cons: Unfortunately your website did not mention the 'free breakfast' was a plastic bag with a small yogurt, muffin, kids apple juice. Not the usual hot breakfast we were expecting. The room 340 had an A/C unit that was very noisy intermittently throughout the
Excellent 10.0
Pros: very big room, very clean
Cons: nope, very satisfied
Excellent 8.0
Pros: They gave me a one bedroom. Full kitchen. Close to the freeway.
Cons: Breakfast was junk. They didn’t have coffee in the room. No cleaning because of Covid.
Poor 1.0
Pros: Location
Cons: Room was not clean. Left over clothes in the drawers. No toilet paper in the rooms. Would not recommend and will not stay there again.
Good 6.0
Pros: When I first checked on the female working is very helpful and with her positive attitude made checking a great experience.
Cons: The room was Infested with ants all over the floor. There was a drunk individual that was throwing up sitting on the sidewalk by the south entrance. I tried calling the front desk but no response also I asked for my room to be cleaned but nothing
Excellent 9.0
Pros: Little kitchen
Cons: How the deposits work
Excellent 8.0
Pros: The rooms at Marriott Residence are always nice.
Cons: It was very disappointing that they did not serve breakfast. They could have at lease given grab-and-go bags like other hotels. A large part of the reason why I book with Marriott Residence is because they serve breakfast.
Poor 1.0
Pros: Nothing, I would of stayed in the streets and camped out.
Cons: The hotel was disgusting. Their were dirty dishes. There were left over enchiladas left in the oven. There was food left by the trash can. There was razors left in the bathroom tub. This place was nasty.
Excellent 9.0
Pros: Staff was very nice
Cons: No EVERYTHING was good.
Good 7.0
Cons: Toilet running all night. Helicopters noise. Thin walls.
Okay 5.1
Cons: Mattresses are uncomfortable at this location. Better room appliances. No/Insufficient utensils and/or cooking equipment. WiFi service is really bad.
Okay 4.0
Pros: Close to freeways.
Cons: Hair in a trash can for the first room we were placed in, stains on both bath tubes of both the original room and the replacement room. Tub of first room didn't drain well and bugs in first room, too. Breakfast was not great.
Good 6.0
Pros: Very clean and nice
Cons: They left us waiting for courtesy van at airport for 30 minutes, before I called again and they finally got someone to us.
Poor 1.0
Pros: the location
Cons: Security of the room. Five hundred dollars of personal items went missing while we were out of the room. Management said would investigate and followed up with a phone call they reported "they do not know how this could happen." Compensation was refused.
Good 7.0
Pros: Staff was fantastic . Always trying to help customers and always keeping hotel clean.
Good 6.0
Pros: Have kitchen
Cons: Staff not very coopertive
Good 7.0
Pros: We found hair in the kitchen counter and in the frigerator and have breakfast there was here in a tortilla basket at the buffet. Also, the phones were out so it was a big inconvenience for the phones to be out when we needed room service.
Okay 5.0
Pros: Ability to get on and off highway. Good location. Like the kitchen area of room and the living room area was comfortable. More so on sofa than bed!!
Cons: Bed was horrible. We had the worst sleeping experience. Food was not very hot, eggs and bacon cold.
Poor 1.0
Pros: They had an included breakfast
Cons: The place is filthy with carpet stains in rooms, hallways, and public lounges. Trash bins are overflowing on sidewalks and trash is lining the halls. The doors and walls are scuffed and dirty. The staff is not helpful and have a "don't care" attitude.
Good 6.0
Pros: cushings on fold out bed ripped and damaged. i told them and they did nothing. needed more blankets shower curtain drained directly on floor flooding it. dangerous with light switch coffee VERY WEAK
Cons: FIX SHOWER CURTAIN DRAINING ON FLOOR...MAKES A FLOOD
Good 7.0
Pros: Location close to PHX. Outdoor pool and hot tub.
Cons: Bathroom was dirty, mold on shower curtain and toilet dirty. Also halls are a bit like a maze.
Good 7.0
Pros: Nice big room.
Cons: Tub faucet would not stop running.
Mediocre 2.0
Pros: Close to airport, 24 hr. Shuttle
Cons: The room was extremely small. We have stayed at many Residence Inn's before and this one was rediculous in size. We requested and expected a King bed, we got a queen size. There was food and crumbs under the pull out bed. There were more issues.
Okay 5.0
Pros: Close Proximity to airport.
Cons: Floor plan/rooms inconveniently accessible. No eateries walking distance, Staff unhelpful in providing information: local eateries, directions for locating the hotel room, complimentary buffet, airport transport and Marriott membership.
Excellent 9.7
Pros: The rooms are clean, bed was comfortable and the kitchen was stocked with everything you need. This is a great value!
Mediocre 3.0
Pros: location and room good.
Cons: They never came and cleaned on 2nd night as requested. We told them no cleaning on day 1, but they never came back. it was a holiday but still, it was not acceptable. Plus, there was no room book or TV list. When asked they brought photo copy.
Residence Inn by Marriott Phoenix Airport - Phoenix
Rated #13
7.8
Good 7.8
Based on 272 reviews
Details
Reviews
C$ 194

Cleanliness
8.1
Comfort
8.2
Facilities
7.2
Location
8.5
Overall
7.8
Overall 7.7 Good
Based on 1,200 reviews
Cleanliness
8.1
Comfort
8.2
Facilities
7.2
Location
8.5
Overall
7.8
Cleanliness
8.0
Comfort
8.2
Location
8.4
Services
7.7
Staff
8.4
Cleanliness
8.0
Comfort
8.5
Facilities
7.5
Location
8.2
Overall
7.8
Cleanliness
8.2
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.5
Cleanliness
8.1
Comfort
8.1
Location
8.5
Services
7.7
Staff
8.6
Cleanliness
8.1
Comfort
8.1
Facilities
6.0
Location
8.4
Overall
8.0
Cleanliness
7.9
Comfort
7.9
Location
8.4
Services
7.6
Staff
8.1

Excellent 9.0
Pros: Quick shuttle to and from airport. Drivers were friendly and helpful. Griselda was very courteous when I called with questions while trying where to go for shuttle pick up. Nice selections for breakfast.
Cons: No hairdryer in the room.
Good 7.0
Pros: Clean and convenient to airport
Excellent 10.0
Pros: The area close to zoo mall and swap meet.
Cons: My debit charge three times. During checkout , they didn't even know we stay in the room.
Excellent 8.0
Pros: Room was nice, large and clean. Close to the airport!
Cons: The location wasn't very nice, it seemed like a sketchy part of town. But it was close to the airport.
Excellent 10.0
Pros: The stuff was awesome and very kind.
Okay 5.0
Pros: Standard room, very quiet. Comfortable mattresses and good breakfast buffet.
Cons: We arrived at the airport at 12:30am and the website advertised a free shuttle. When I called after landing to request the shuttle, I was told there wasn’t one at that time and we would have to organize a taxi. The wait for the specific taxi company was very long and we had travelled international with our two young children. We were too exhausted to figure it out so we booked and paid for an Uber which was not reimbursed. It was very stressful and we didn’t get to the hotel until almost 1:30am.
Excellent 10.0
Pros: Staff and swift check in process
Cons: smell in some areas from water damage in carpet
Mediocre 2.0
Cons: We didn't get the room that we booked (two double beds instead of one king bed). The TV didn't work and the couch in room 204 is filthy. The hot breakfast is a joke. The fruits are old. Powder egg was used for scramble egg. Never stay there again.
Good 6.7
Cons: Bed was terrible! Breakfast was mediocre.
Excellent 9.0
Pros: Breakfast good, location good, room good. AC unit too noisy. AC poor quality, everything else excellent.
Cons: Air conditioner.
Excellent 9.0
Pros: Hot breakfast included with your stay! ¿¿ ¿¿ ¿¿ ¿¿ ¿¿
Okay 5.0
Pros: Breakfast was good.
Cons: Very small pool and hot tub was cold. Not really anything within walking distance.
Poor 1.0
Pros: Staff was friendly, bed was decently comfortable, and our kid loved watching the airplanes
Cons: Pillows sucked, jacuzzi was freezing and when told staff several times nothing was done. Fridge wasn't working, offered us another room but instead of packing we moved the fridge ourselves. Breakfast was disappointing.Room not the cleanest.
Excellent 10.0
Pros: The staff was extremely accommodating, the buffet breakfast was a real plus. Room was comfortable and clean. Comfortable bed.
Excellent 10.0
Pros: Location, staff, cleanliness, pool. Easy access on and off the highway.
Cons: Nothing
Excellent 8.0
Cons: Floor Carpet is very dirty
Excellent 10.0
Pros: Someone is always there 24/7.
Excellent 8.0
Pros: The hotel was nice. Good breakfast and service.
Cons: Room smell
Excellent 10.0
Pros: Their willingness to reimburse me for my taxi cab when the shuttle wasn't working The bed was incredible!
Cons: No
Excellent 10.0
Pros: best rate with awesome quality and beautiful area
Poor 1.0
Cons: Room smelled like wet dirty towels. Second night there wanted to use hot tub, was cold. They said no maintenance. Told them in the morning we wanted to use that night they said would be ready night came it wasn't. Never got callback from rude front desk.
Excellent 10.0
Pros: Location is great for airport, downtown Phoenix and downtown Tempe.
Cons: Nothing but it is on a busy street.
Good 6.0
Pros: It was clean & good location
Cons: They cut the water off for 2 hours before check out
Okay 5.0
Pros: Convenient from the airport and where I had to go
Cons: Smell of the room
Good 7.0
Pros: Nothing
Cons: There was no breakfast
Okay 4.0
Pros: Hotel is close to the Phoenix Sky Harbor airport.
Cons: The bed in our room had dirty, stained sheets with holes in them. We reported this to the front desk, who gave us clean sheets and pillowcases. We had to change the bed linens before we could sleep. This place should have a lower star rating.
Poor 1.0
Pros: The very kind and friendly FRONT DESK SUPERVISOR who within 15 mins got me quarters, they have only 1 washer and dryer no coin machine and most of the time they had no quarters for guests fcouldn't even get a ride to olive garden. Will not stay there aga
Cons: I was put in a room right next to elevator for two days, it was noisy and the comforter had a cigarette burn on it, computer print and keyboard didn't work, no quarters for guests to do laundry until day 2 of mystay.
Poor 1.0
Pros: How close it is from the hotel
Cons: The staff was not as helpful, their attitude was condescending, arrogant in a way, They wouldn¿t give me the room even though I had the reservation in my hands I had to stay at a different hotel, I ask if there was a room they said no. But some else di
Okay 4.0
Pros: The room was clean and the property as well
Cons: I ha ent gotten my deposit
Okay 4.0
Pros: Free breakfast is always nice
Cons: Room smelled of cigarette smoke. Tried to change rooms but they were fully booked. Sofa in room was stained pretty badly.
Good 6.0
Pros: The staff were outstanding. I'd have expected better room & breakfast from Radisson but the staff made up for any deficiencies in anything. They were all above and beyond expectations.
Mediocre 2.0
Pros: Room was spacious. Breakfast included. Felt safe.
Cons: Communication on the staff side Was lacking. Room smelt awful! No fixes offered for any of the challenges I had, they were apologetic but that doesn¿t compensate for the bad experience
Okay 5.0
Pros: The best part was the hotel receptionist was friendly
Cons: You have $50 credit card deposit
Mediocre 3.0
Pros: Nothing, won't go back. Was not a 3 star hotel.
Cons: The bed felt like a cardboard box full of springs, walls were thin, could hear snoring and talking all night, shuttle wasn't running, pool was green and covered with film.
Poor 1.0
Pros: BREAKFAST IS GOOD
Cons: NO INTERNET , NO COMPLIMENTERY COMPUTER SERVICE
Poor 1.0
Cons: NO INTERNET SERVICE , EMPLOYEES COULD NOT ANSWER QUESTIONS
Mediocre 3.0
Pros: BREAKFAST
Cons: NO COMPUTER ACCESS OR INTERNET
Good 7.0
Pros: The price. The comfortable bed. Location.
Cons: Breakfast was supposed to begin at 6:am. But cook doesn¿t come in till 6:30. I had to leave at 7:00 before the hot selection showed up. The hotel is understaffed and breakfast was a fiasco.
Okay 5.0
Cons: There wasn¿t actually a shuttle to this hotel, they just paid a cab company, which was disjointed and stressful. The hotel smelled of weed, the pictures of the hotel were very exaggerated - there isn¿t a separate business area, it¿s in the lobby.
Okay 4.0
Pros: Nothing.
Cons: Drunk and or high people running around the hotel, green pool water, no ¿breakfast¿ as advertised. There was a man who had been in the hotel since we checked in and started saying inappropriate things. Someone knocking out our door at 2am. Awful exp
Good 7.0
Pros: Was Close 2 the airport like 7min away
Cons: Police was there the first ¿¿nite there I think sum happened b 4 I got there !
Okay 4.0
Pros: Cleaning staff was great. The location near the airport was good, too.
Cons: Loud guests (police were called at one point), dirty common areas, and the lack of multiple elevators. This building is showing its age.
Good 7.0
Pros: Staff was very nice. Location to airport and shuttle. Breakfast had lots of options.
Cons: Room was a little dated and musty.We only stayed here due to last minute flight change and didn't have a car. No restaurants near by to walk to besides Denny's. Pull out sofa was awful and uncomfortable.
Okay 5.0
Pros: Breakfast is poor. No daily housekeeping services. When asking for additional towels, damp towels are given. Shower hose is not working.
Mediocre 2.0
Pros: I have stayed at many of this chain¿s locations. Almost all have been very good. This one is a stain on their image. Check in was the first stumble. They had three people at the front desk doing whatever, but not registering guests.
Cons: Very little. The lobby computer and printer were broken. The room smelled musty. There were no towels in the room. They stated airport shuttle. When we called for pickup it took 45 minutes of dialing for them to answer the call. Then we had to take cabs.
Good 6.0
Pros: Comfortable beds
Cons: The person next door had at least 2 small dogs barking non-stop from about 4-4:30 am. Then, they barked intermittently until we checked out around 5:30am. Several people were out of their rooms knocking for someone to quiet the dogs. Front desk aware.
Poor 1.0
Pros: Location
Cons: Was put in dirty room first night then when we were moved our keys to 3 times to get to work. Throughout our stay we have multiple issues with our keys. Room was not cleaned but once. Was difficult to get clean towels!
Good 7.0
Pros: Attractive exterior, nice room, comfortable bed, free parking, close to airport, quiet.
Cons: The "airport shuttle" is a contract with a local taxi company (VIP) to pick up and deliver guests. After returning the rental car, and several calls to the hotel, the front desk couldn't get a VIP cab to us. VIP also 30 mins late for a.m. trip to airport
Mediocre 3.0
Pros: Staff
Cons: Sheets and pillows were very scratchy so could not get good sleep, AC caused severe allergies, breakfast consisted of bagels and pre-wrapped pastries and unhealthy yogurt, room had shower only no bath, poor selection of channels on the television.
Poor 1.0
Pros: Location, very small hotel, didn¿t have any issues with parking
Cons: Bed was old and worn out, busting open at its seams. Found some type of bug on the dirty curtains. Not much lighting in the room
Mediocre 2.0
Pros: Dated furniture, TV, poor breakfast of sweets, no protein. Smelly hallways and rooms. Old stand up shower and curtains.
Cons: See above
Good 7.0
Pros: Perfectly normal 3 star. Satisfactory.
Cons: Room was a bit noisy from hallway sounds. A little older, warn, and probably in need of updating.
Mediocre 3.0
Cons: When we walked into the room we were overwhelmed by the room deodorizer. The gentleman at the front desk was very helpful and provided us with a new room. The walls were paper thin and we could hear the entire conversation of the people in the next room.
Poor 1.0
Pros: Was a very poor experience
Cons: We were given a room someone else was in or was not cleaned. Then given a room where the key did not open the door. Then finally on the third try we got a room after 45 min.
Poor 1.0
Pros: Nothing.
Cons: -breakfast was toast,instant oatmeal had to track down staff to even get these items-They list a shuttle service and upon arrival was informed that they don¿t run the shuttle until 9 AM which is what we needed or we would¿ve never booked the hotel,A
Mediocre 3.0
Cons: Stayed for two nights, checked in Friday. Left Saturday morning , returned Saturday evening. The room had not been cleaned or made. Used towels, trash and beds left unmade. Seemed to be a lot of people roaming around that did not have a room here.
Mediocre 2.0
Pros: close to the airport
Cons: Not a good feeling walking into the hotel, looks old and dingy. Our first room the tv didnt work, our second room reeked of cigarette smoke. No blow dryer in the room and was told it was because of covid. Would look for a more updated hotel..
Good 6.0
The first morning we were there, the fried eggs and sausage were at room temperature. The coffee was lukewarm and so was the milk. The only item that was the juice, which was in a dispensing machine. So, the second morning, we refused to eat anything that was supposed to be kept hot and made our coffee with the one-cup machine in our room. Not having foods at the proper temperature is a violation of health regulations. For that reason alone, I would not recommend that location to anyone.
Excellent 10.0
The room itself was very clean very I am very very nice.
Excellent 8.8
Everything good. A/C excellent. King-sized bed was very comfortable. Multiple TV channels.
Excellent 8.0
Pros: The room was spacious and comfortable. Also clean.
Cons: The breakfast was perhaps the worst I have had at a hotel. Burnt patty sausage, frozen reheated over hard eggs were just nasty. Never saw eggs like that before. Have stayed here before and was pleased. As long as you don’t eat the breakfast if it’s like this one, you’ll be pleased with your stay.
Country Inn & Suites by Radisson, Phoenix Airport - Phoenix
Rated #14
7.7
Good 7.7
Based on 1,200 reviews
Details
Reviews
C$ 163

Cleanliness
7.6
Comfort
7.8
Facilities
4.0
Location
8.3
Overall
6.4
Overall 7.3 Good
Based on 281 reviews
Cleanliness
7.6
Comfort
7.8
Facilities
4.0
Location
8.3
Overall
6.4
Cleanliness
7.7
Comfort
7.6
Location
8.3
Services
7.2
Staff
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
5.0
Comfort
7.0
Facilities
3.0
Location
9.0
Overall
6.0
Cleanliness
7.7
Comfort
7.8
Location
8.4
Services
7.7
Staff
8.7
Cleanliness
7.1
Comfort
7.1
Location
8.0
Services
6.5
Staff
7.9
Cleanliness
7.6
Comfort
7.9
Facilities
4.0
Location
8.3
Overall
6.0
Cleanliness
7.5
Comfort
7.9
Location
8.4
Services
7.3
Staff
7.9

Good 7.0
Pros: CLEAN TOWELS
Cons: ROOM DOOR SLAMMED.
Poor 1.0
Pros: Leaving
Cons: Not really
Mediocre 2.0
Pros: Staff was very friendly
Cons: Bedspread, pillow not clean. Exhaust fan did not work. Shower dripped continuously. Microwave and fridge not working Internet was extremely slow and inadequate. Outlet near bed was so loose nothing would stay plugged into it. Breakfast was pathetic.
Okay 4.0
Pros: It was close to the airport and they gave us a shuttle to the airport.
Cons: When we arrived, the bedding had stains all over it. It was really disgusting. Way to call housekeeping have them come and change the cover. There were also stains all over the rug. The breakfast was non-existent, they said due to covid. There was coffee and muffin. That was it. Mostly it was just the cleanliness of the place that bothered us. And I asked for a blanket, an additional blanket and was told that the hotel didn't have one. That defies logical thinking. That a hotel would not have one extra blanket. I wouldn't stay here again.c
Excellent 10.0
Pros: 1. No bed smell 2. Cleannessness 3. Noise free 4. Staffs are courteous except the boy in Saturday evening (11/6/2021) check in counter
Cons: 1. Very limited breakfast items. Low quality hotels even have more quality breakfast 2. Check in process is longer. It is because of card charge machine is very slow. 3. Bathroom towels and supply are not adequate 4. Nightstand lights are not pleasant. Dimmable light and lamp could be replaced 5. Price is higher than competitors 6. Elevator is back dated and slow 7. Waiting sofa in check in area is ugly, dirty, and small
Poor 1.0
Pros: Only good thing is that it was close to activities we were doing
Cons: Hot Tub smelled like dirty fish tank water. Hotel was dirty. Room key cards didn¿t work. TV didn¿t work. No blow dryer.
Mediocre 3.0
Pros: The sheets are clean and the shower is good.
Cons: Very old.The first room the sink was clogged, full of dirt. After we check-in in the second room, we left and when we got back the door didn't open. I had to go to reception 3x and 3 people to get the door open. Worse breakfast, all apples were tainted.
Poor 1.0
Pros: The location after that nothing was good The room was filthy had to move to another room,the next morning everyone was screaming about bed bugs they were everywhere
Cons: The dirty room the bed bugs there was no coffee or anything for the so called continental breakfast
Excellent 9.0
Pros: it was pleasant. close to the airport but not noisy. it was very quiet.
Cons: I kept having to get my room key reprogrammed for some reason.
Good 6.0
Pros: Location
Cons: Rooms are too small
Excellent 8.0
Pros: Very kind helpful staff & great airport shuttle
Excellent 10.0
Pros: Staff was great
Cons: Sliding bathroom door handle was broken.
Mediocre 3.0
Cons: At the do not disturb sign out they still knocked on the door the staff cleaning lady came in room before I checked out at the front desk I said I did not need cleaning
Excellent 10.0
Pros: It was close to the airport.
Cons: N/A
Okay 5.0
Pros: Not much!
Cons: customer service. Air conditioner wasn't efficient
Mediocre 3.0
Pros: Not a lot to be honest
Cons: The rooms weren't clean at all. Bed sheets were still dirty and the floor was full of some small particles. The smell in the room was horrible. Gym and pool they are offering are pretty much not useable.
Excellent 8.0
Pros: Clean and quite
Cons: Breakfast was cheap
Okay 4.0
Pros: I got a hoe and she wasn't even happy with the place.
Excellent 10.0
Pros: Clean, convenient,kind employees
Cons: N/A
Excellent 9.0
Pros: The location has very convenient access to/from Sky harbor Airport. Staff was friendly and promptly answered questions. I'll definitely look to them first the next time.
Cons: Due to COVID they said their "hot breakfast" was not their usual fare.
Good 7.0
Pros: near airport and had a pool
Good 6.0
Pros: Staff are patient and accommodating! Pretty clean considering, and quiet too.
Cons: There is no Guest Laundry as advertised, & no pool.
Good 6.0
Pros: The price
Cons: There was a cockroach in the 1st room they put us in. The second room the shower was filthy. Floors are filthy.
Excellent 10.0
Pros: Cleaniness
Good 6.0
Pros: The gentleman who arranged our airport shuttle and checked us in was very courteous and helpful. It¿s good after a long day of traveling to be greeted by friendly staff.
Cons: The counter worker in next morning however could not put down his cell phone long enough to notice me waiting at the counter - twice!
Excellent 8.0
Pros: What's highlight about the hotel is the ability to check in early.
Cons: was no hot breakfast
Excellent 8.0
Pros: The front desk staff was very friendly, helpful and pretty awesome. The hotel offered many great amenities such as free parking, to go breakfast, internet options, a business center, microwave and refrigerator in the room and a pool.
Cons: The area where the hotel is located unfortunately has a lot of transient traffic and unfortunately they were present on the property despite the staffs effort & Not sure if it was due to the pandemic butt none of the ice machines on site were functioning.
Poor 1.0
Pros: Location
Cons: It smelled and was DIRTY...
Okay 4.0
Pros: Close to airport.
Cons: Everything is just skimpy. Example: Yeah you get a towel but it is kid sized. The should not advertise hot buffet breakfast. I undertstand the pandemic requirements but to call it a hot buffet is a joke. Snack on the run....even maybe a stretch.
Okay 5.0
Pros: Location
Cons: No hot buffet as advertised COMMON AREAS ARE DISCUSSTING
Excellent 8.0
Pros: The staff was definitely helpful and pleasant.
Excellent 10.0
Pros: Cleanliness.
Cons: Rude manager.
Good 7.0
Pros: Shower
Cons: The advertised breakfast was far off from a package muffin loaf and the warm strawberry yogurt. But the morning host did give an extra muffin but never offered the cereal we saw in the closet, must need to be penthouse material to get cheerios..
Good 6.0
Pros: The sheets were very comfortable.
Cons: I didn¿t like the shower.
Poor 1.0
Pros: Great staff. Bed comfortable
Cons: The room was shabby. Airconditioner made noise all night, bathroom small and sliding door stuck so wouldn't close. Bed was comfy enough but the room was not a good experience.
Poor 1.0
Pros: Nothing nasty there
Cons: Very nasty hotel overall
Good 6.0
Pros: Staff was nice and the room was clean
Cons: the hallways were not vacuumed and clean looking which was not a great first impression, there was alot of noise in the hall thru out the night.
Okay 4.0
Pros: Staff and complimentary water bottles.
Cons: Traffic noise and bedding looked dirty.
Poor 1.0
Pros: Maybe the t.v other than that nothing
Cons: Where do i begin
Okay 5.0
Pros: Location
Cons: Ver poor breakfast selection. Cold coffee no varieties of breakfast snacks green oranges. Old stale banana bread wrapped. No juice no yogurt. Where sugar is kept there is crumbs and all sort of particles. No preparations done none at all.
Good 7.0
Pros: it was ok
Cons: Staff and the lobby was hot.
Good 7.0
Pros: That is was out of the way.
Cons: There were a number of things that I did not like.... But way to many to list at this time.
Okay 5.0
Cons: What next to the high way and the busy traffic keeps you up at night.
Poor 1.0
Pros: Not a thing
Cons: Everything
Excellent 8.0
Pros: Comfortable bed. Convenient location to airport.
Cons: Carpeting in halls is old looking.
Okay 4.5
Cons: Old and outdated bathroom. The door the bathroom didn't slide and when it did it was stuck. Update to a user friendly door.
Good 7.7
Pros: It was quiet!
Cons: The laundry area was old and out of order!
Okay 4.2
Pros: It was close to airport
Cons: I was put in handicapped room. I hate handicapped room. Desk clerk would not change my room.
Sleep Inn Phoenix Sky Harbor Airport - Phoenix
Rated #15
7.3
Good 7.3
Based on 281 reviews
Details
Reviews
C$ 164

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