Clean and comfortable
Clean, nice staff, large room with comfortable beds.
It was all great.
They didn’t have my reservation
The location was fantastic, the room was fairly nice, and the view was good.
When we arrived around 10am, the woman at the front desk could not find my reservation and wasn’t particularly willing to help find it. She told me that they were fully booked or else they would offer to match my price. I told her it’s already paid for so she told me to call whoever I booked through. My booking through Kayak went through getaroom.com. While on hold with them, the woman at the front desk told me that they aren’t even allowed to book Springhill Suites rooms. After waiting on hold for about 20 minutes the getaroom woman finally came back, apparently she had spoken to the Springhill Suites manager, and they decided that they didn’t have any room for us so getaroom was going to get me a room somewhere else and rail me before 3pm with the new hotel information. 3pm rolled around and I had received no contact from anybody so I called again. The woman I spoke with this time put me on hold and called the Springhill again, this time they were able to find my reservation which they had the whole time but there was a spelling error on my name. I feel that if the front desk woman when I came in originally was a little more willing to assist or if the manager had actually come out to speak to me, this probably could have been resolved that morning without forcing me to drive around, pay for parking in other parts of the city, and have anxiety about whether or not we would even have a place to stay and the possibility that we might have to drive 4 hours back home. It also makes me very frightened that the trip to London and Paris that I’ve booked through Kayak May have the same issues.
The location is great whether you are going downtown or to a Pirates game. I try to stay here every year for the Pittsburgh Marathon due to the location.
Charge $$ for parking
I have stayed here several times and the service has dropped to a level that I am considering other options in future. Hot water did now work, heard several complaints on this while there. Went to breakfast about halfway through designated time and there was absolutely nothing out, every station empty. Housekeeping came in room and left trash bag with trash in sink and another on chair. No refill of soap, coffee, etc. cleaned the glasses but then stacked them wet on top of each other.
Hotel room was very nice, spacious, and clean, Really enjoyed the mini kitchen and the layout of the room.
I thought it was a little ridiculous to have to pay an additional 25 dollars for parking. You would think that paying 160 dollars a night that parking would be included. Other than that everything was good.
Location was great. It is close to sports fields, Stage AE & Warhol museum,
Parking is expensive and extra.
Staff was friendly and helpful!
Prepaid does not seem to get respect
The desk staff was not helpful in the least, they did not want to help make the stay a good one. I believe it is because we purchased the room through kayak so there was no discussion of displeasure at check out. The sheets were dirty with stains from other guests. The in room coffee pot did not work, I asked to have it addressed twice, but nothing was done about it. The TV remote did not work, I had to ask three times to get it replaced. The desk staff were unable to describe the amenities around PNC Park and did not seem to care if we enjoyed our stay or not. As if since our room was prepaid so they did not need to take care of us.
The staff was very friendly and the breakfast was decent.
The swimming pool was very small. The room was decent, but nothing spectacular. When we got there the sheets were very haphazardly placed on the bed and the towels weren't folded neatly.
Travel in style at SpringHill Suites by Marriott Pittsburgh North Shore, the hotel that seamlessly blends design and functionality offering the modern amenities you need to stay refreshed and focused. Spacious suites and vibrant lobbies offer flexible spaces perfect for working, meeting or relaxing in Pittsburgh. Take the stress out of travel with free Wi-Fi, our relaxing pool and fitness center. Enjoy our complimentary new breakfast with fresh choices for a customized start to your day- like eggs with salsa or Greek yogurt and oatmeal complete with a topping bar for a variety of options. For the sports fans we're perfectly situated across the street from PNC Park, a half mile from Heinz Field & just one mile from PPG Paints Arena. Try your luck at The Rivers Casino with slots and table games. Onsite parking is available for $27 per night maximum of one vehicle per room. The SpringHill Suites North Shore offers a free shuttle within a select 3 mile area. A valid credit card is required at check in.
Based on 1,241 reviews
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