I reserved a 7 passenger as we are a family of 6.. when I got there they had record of my reservation but no available 7 passenger vehicle.. they wanted me to take a 5 passenger! So I went to Eurocar next door, they price matched and had me in a 7 passenger in 10 mins. I will not use Hertz again
The Price tha Kayak says and the price they give on the spot, it is not the same. How come can I get an 181$ US rate for a week here and on the spot the agent tells me it's 560$ US with insurance. I think I am supposed to be aware of the full price in advance, before getting there on the spot the day of. Where are the hidden fees? Or is the agent trying to rip us out? Something it is not right here, renting a car it is not supposed to be an awful experience, and every time it causes me anxiety cause it is never the right price you negotiated. Never coming back!
By far the worst rental car experience of my life. We were charged much more the the rate advertised on Hotwire and the “insurance” charge made my total 3x more than what I found online. $360 USD for a 2 day rental, MORE than I paid for an entire week rental with a different agency in the area the week before. On top of that, the agents tried to charge us an extra $1000 pesos to clean out a little dog hair that was in the car for “extra work” they would need to do. The manager tried to negotiate with us when we argued, and lowered it to $500 pesos, as if it was some kind of deal that we had to negotiate. There was nothing about dog hair in the contract, and when we pointed that out, the agent pointed to a different section about smoking in the car, claiming that it also applied to dog hair. Anyway, we didn’t want to pay this absurd fee so We took the car and cleaned it with OUR HANDS and it took 10 minutes. We read terrible reviews online but decided to risk it since it was only a 2 day rental. It was way overpriced, a horrible experience, and honestly the whole company seems like a giant scam. Knowing the reviews, we were cautious on everything: we brought the far back a day early, full tank of gas, got the 100% insurance coverage, and they still tried to rip off a client like us. Hertz should be ashamed to be associated with this company, and they should also be investigated for fraud, based on our experience and others I’ve read. I will never be renting from Hertz again and I will be sharing this review with everyone I know.
