2.0
I picked this company because they had an airport location; thinking I would not have to shuttle offsite to get the car. That wasn’t the case; I had to take a shuttle to an offsite location. FYI. Also, the $322 weekly rental turned out to be $714 because of the required insurance. Over double the amount we anticipate spending.Reviewed 31 Mar. 2022
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2.0
Pros:Once we got the vehicle we wanted it served it’s purposeCons:We were completely scammed from the minute that we walked into the Hertz office in Mexico. They took advantage of us and it was very sad. Even though our taxes and fees were including the rental price they forced additional taxes and fees which we knew was incorrect. They forced us to get insurance when we wanted to waive it and we had already confirmed that we had insurance with both our auto company and through our credit card before hand. We were also forced to pay for the full tank of gasoline when we have only usedLess than half. The entire experience was very unfortunate and wrong. They also wouldn’t give us the keys to our vehicle until we sat through a seminar on excursions and “” discounts because we got a car rental. We should not have been forced to do that.Reviewed 21 May 2021
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2.0
insurance scamPros:didn't rent carCons:when we got there, were hit up for a USA$22/day insurance fee, unannounced when reservingReviewed 16 Mar. 2017
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8.0
Pros:The personnel were very friendlyCons:It is a little pricyReviewed 14 Feb. 2017
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4.0
InsurancePros:NaCons:I have a premium car rental insurance with Amex that I pay $24 per rental. National wouldn't that insurance and wants us to settle with their for $40 per day. Upon my return and checkin with amex, it seems that agent misled usReviewed 23 Jan. 2017
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