Book Hertz car rentals in Puerto Vallarta

Reviews for Hertz in Puerto Vallarta

Recent reviews

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2

2.0

Terrible experience. They did not have the car we had booked for our reservation. I had originally booked a standard SUV for 300 American dollars. They only had a Jeep and a compact car, we definitely would had not fit our 4 ppl and all our luggage in the compact car. Asked for the price of the Jeep and they were trying to charge us 1700 American dollars. I know it’s never the price they actually quote you for but come on now, that’s more that 5 times what we were quoted for the SUV. What a joke! Did not give them our business and definitely never will when we go back.Reviewed 23 May 2023

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2.0

By far the worst rental car experience of my life. We were charged much more the the rate advertised on Hotwire and the “insurance” charge made my total 3x more than what I found online. $360 USD for a 2 day rental, MORE than I paid for an entire week rental with a different agency in the area the week before. On top of that, the agents tried to charge us an extra $1000 pesos to clean out a little dog hair that was in the car for “extra work” they would need to do. The manager tried to negotiate with us when we argued, and lowered it to $500 pesos, as if it was some kind of deal that we had to negotiate. There was nothing about dog hair in the contract, and when we pointed that out, the agent pointed to a different section about smoking in the car, claiming that it also applied to dog hair. Anyway, we didn’t want to pay this absurd fee so We took the car and cleaned it with OUR HANDS and it took 10 minutes. We read terrible reviews online but decided to risk it since it was only a 2 day rental. It was way overpriced, a horrible experience, and honestly the whole company seems like a giant scam. Knowing the reviews, we were cautious on everything: we brought the far back a day early, full tank of gas, got the 100% insurance coverage, and they still tried to rip off a client like us. Hertz should be ashamed to be associated with this company, and they should also be investigated for fraud, based on our experience and others I’ve read. I will never be renting from Hertz again and I will be sharing this review with everyone I know.Reviewed 5 Jan. 2022

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2.0

Cons:They didn’t have any cars available when I arrived. I had to go to another car rental place to get a car.Reviewed 4 Jan. 2020

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6.8

Pros:The drop of was easyReviewed 9 Sep. 2019

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5.6

Pros:Price was greatCons:The pick up and drop off process was like going back to the early 1990s. Definitely could be much more streamlined. Also, our car was not clean when we got it (sweat stain on the passenger seat). We watched a couple guys wipe it down and spray some cleaner in the car right before we took delivery of the vehicle for the rental.Reviewed 2 May 2017

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• Has the Hertz rental car policy in Puerto Vallarta changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Puerto Vallarta?

  On average a rental car from Hertz in Puerto Vallarta costs C$ 46 per day.

• What is the most popular rental car from Hertz in Puerto Vallarta?

  Economy (Volkswagen Polo or similar) is the most frequently booked rental car type from Hertz in Puerto Vallarta.

• How many car rental locations does Hertz have in Puerto Vallarta?

  Hertz has 5 rental locations in Puerto Vallarta. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Ordaz airport (PVR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Ordaz airport (PVR)?

  Yes