Find reviews that mention:
2.0
Pickup over charge for insurance get ahead of time! Drop off no gas station near airport charged 5x for fuel!! No paper work at drop off!Reviewed 4 Apr. 2023
review from![kayak]()
2.0
Made a reservation 2 weeks in advance, showed up and they have no cars. Long story short, they eventually find a car at another rental service for $100 more. I took the bus instead.Reviewed 18 Nov. 2022
review from![kayak]()
10.0
The booking price always looks great when reserving in Mexico, but at pick-up they add on mandatory insurance and fees that are usually more than the booking fee. Still a reasonable deal.Reviewed 29 Mar. 2022
review from![kayak]()
10.0
Best crew ever! Thanks Alamo!Reviewed 6 Mar. 2022
review from![kayak]()
4.0
Booked a car for 7 people. They did not have one. Had to return the next day and then they forced me to pay an upgrade. UnacceptableReviewed 1 Mar. 2022
review from![kayak]()
8.0
We had to wait for the car a bit at pick up, and it took a while to go through the upsell for the insurance. The drop of time was not moved to when we actually left the lot, so we lost an hour. Since this was a one way rental, I expected the one way fee, but still felt it was very high. At drop off, the staff in Hermossillo was not able to credit the damage deposit back, we had to call the office in Puerto Vallarta and give them the card information over the phone. I would have expected would have expected that they would have been able to do this via computer. All that said, the car drove well, had excellent gas milage, and was comfortable for 2.Reviewed 26 Jan. 2022
review from![kayak]()
8.0
Car looked a bit old. Tires were worn.Reviewed 6 Jan. 2022
review from![kayak]()
10.0
person at the desk was excellent Too bad about all the insurance feesReviewed 30 Nov. 2021
review from![kayak]()
2.0
No cars available and I will never use your bs website againReviewed 17 Nov. 2021
review from![kayak]()
10.0
Friendly staff and honestReviewed 14 Nov. 2021
review from![kayak]()
2.0
Cons:Plane arrived late, there was no one at the Alamo counter in the airport despite still being within hours of operation. I was told they close at any time if they no longer have cars to rent, but then my reservation was not honored. Will never rent from Alamo again, poor customer service in puerto Vallarta.Reviewed 15 May 2021
review from![kayak]()
10.0
Pros:Staff was friendly and efficient.Cons:I thought the car pickup was located at the airport but it was a short distance away.Reviewed 10 May 2021
review from![kayak]()