|Distance to city centre||0.5 km|
|Nearest Airport||San Francisco|
|Distance to airport||18.5 km|
|bed was comfortable||in 174 reviews|
|downtown san||in 67 reviews|
|floor bar||in 99 reviews|
|friendly staff||in 356 reviews|
|golden gate||in 11 reviews|
|great location||in 768 reviews|
|great view||in 76 reviews|
|homeless people||in 41 reviews|
|hotel lobby||in 119 reviews|
|long lines||in 34 reviews|
|near bart||in 22 reviews|
|nice hotel||in 375 reviews|
|nice room||in 660 reviews|
|parking is expensive||in 219 reviews|
|room in tower||in 574 reviews|
|sky bar||in 109 reviews|
|tenderloin area||in 21 reviews|
|union square||in 218 reviews|
|water bottles||in 69 reviews|
I didn’t like anything....
This Hilton was completely disgusting and is nothin like any other Hilton. Not only was it old and beat down, it was way over priced. No room service. Rooms were wore out. Not to mantion breakfast was almost 40 bucks a person and didn’t service any real meals. The guy who helped us at the front desk had a suit on yet was a complete drug addict. I guess anyone can also work at this Hilton. Will never book a room here again. Could of got a better quality room at holiday inn.
Clean luxurious room
Lobby gets a bit busy as it has bar area open for all to use Room was not checked and had a few teething issues, but quickly resolved
The rooms are very small, the water pressure in the shower was extremely low it took me 30 minutes to take a normal shower when usually it takes me 10 minutes. It is very unusual to when the room dose not have a lock on the door I find that out after walking in to the restroom and embarrassing myself in front of my coworker room has two beds that means there is more than one person sleeping in your room that one person doesn't have to be a family member this case you was my coworker
I booked a double room but was given a single.
The funnels of it all great people great staff and an all around great time with everything that was offered to me that's all
Stayed for Business. Overrated
Clean, decent amenities. Staff was friendly
Arrived early before check in. Said I would get a text when room was ready. 3 hrs later I walk up to desk and my room had been ready for over 2 hrs. When I asked about my text they just said "sorry about that". I kinda thought it was a weak response. Then I get a text asking for feedback so far and I relay the check in issue and the horrible pillows we had and again I just get "sorry" with out any offer to make it better.
Five minutes upon entering our room , there was another couple who entered. Apparently , the front desk assigned the same room and key card to different guests. After 15 minutes a guard came , checked the situation and assured me that everything was taken cared off. We went out to have dinner but when we came back we couldn't enter our room . I checked with the front desk and said the key card was de activated. We were never informed of such
Loudest lobby I've ever encountered
I loved the coffee shop/store on the lobby level. Being able to purchase cold drinks and snacks, and even fresh sandwiches or pizza was a great surprise. The coffee was excellent in the morning.
I landed, completely sleep deprived, at what my body thought was 1am. Maybe that's why I had such an adverse reaction to a very lively bar whose sounds echoed through the entire lobby. In fact, it seemed to take up the entire lobby as it spilled into seating that i had to walk through to get to registration. I could hardly hear the staff member trying to check me in.
It was okay
The room was clean and modern and quiet
The A.C. Barely worked the room was at 75 when we walked in and barely goth to 69 by 3am. The bathroom doors didn't close all the way and the lock didn't work, no vent fan.
Hilton has lost its touch
Air temperature is controlled by the front desk. You will need to call them to adjust (really, are we in the 1970s???)-unbelievable). The air condition smelled like mildew and gave me a headache the following day. My roommate kept coughing the whole night which we suspect was due to the mildew coming out of the A/C vent. Bathroom floor was not cleaned. Found gross hair (and other too gross to mention) on the floor. Corners underneath the sink have dust balls. the bathroom toilet plastic seat was burned that it looked like you poured acid on it. I cannot believe they have not replaced it. The electric plug in the bathroom is not secured and about to fall off, the hair dryer would not turn on because of the faulty plug. (Again, really????) So disappointing as when I think of Hilton, I think safe, clean and decent...not the SF union square. Front desk was very unfriendly. No welcome or "enjoy your stay" greeting. He couldn't find our reservation. When I showed him the confirmation number, he gave me the look and said "oh that's hotel.com's"...whatever that meant. As if he was treating us 3rd class as we had not booked it directly with them. After a few minutes, he finally found our reservation. Again, very unpleasant.
Parking very very very expensive
It was ok
The hotel was clean and upgraded.
The A/C in my room was broken and it took about 3 hours for someone to come in and fix it. The room was stuffy and hot. We left to go get a bite to eat and returned to find out that they had not fixed it nor were we getting another room. Just off of the staff interaction I most likely would not return.
The Hilton San Francisco Union Square is located within walking distance of the Moscone Center, right in the heart of the Theater District. Chinatown and Nob Hill are within a mile of this historic hotel that features three towers for stunning city views. There is a lounge on the 46th floor, aptly named Cityscape, as well as a 16th floor pool that offers rooftop relaxation for business and leisure travelers alike. The hotel offers a 30,000 square foot ballroom and 73 meeting spaces, as well as planning services for special events. Within an hour of most major airports, this hotel provides convenient access to shopping, nightlife, entertainment, and dining. Guests can walk to most destinations nearby, or catch a cable car right up the street. Nearby attractions include the Golden Gate Bridge, Fisherman’s Wharf, Alcatraz, and Ghirardelli Square. Of course, guests can enjoy plenty of dining and entertainment onsite, with multiple restaurants and bars available to choose from. The hotel also offers a health club, children’s activities and babysitting services, a drug store, and assistance for sightseeing and getting around town. The beautiful bay area offers something for everyone, from sightseeing to shopping and everything in between. The Hilton Union Square offers a centrally-located resting place that offers luxurious accommodations with all of the modern conveniences. Guests can enjoy WiFi and internet throughout the hotel, as well as concierge services, dry cleaning and laundry services, and room service during their stay.
Based on 10,557 reviews
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|San Francisco||18.5 km|
|San Francisco (Conv Ctr), California||0.7 km|
|San Francisco (Civic Center), California||0.7 km|