The Row Hotel

Reviews

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+

santana

sap center

traffic noise

breakfast was great

bath tub

busy street

great location

clean and nice

friendly staff

room was clean

comfortable bed

free parking

touches your body

debit cash

Excellent

Nov 2016

10.0

Great staff and rooms

All employees were very nice and helpful. We were accommodated even during a rush and early arrival. Breakfast is a nice touch, and whole place looks modern with interesting artwork, plus a nifty business lounge with printer.
Excellent

Oct 2016

8.2

Staff was very friendly. Very nice decor. Easy access to your room - You don't have to walk through a huge lobby. Easy to go to Falafel's Drive In and the mall.

Bedding and bath towels were not normal hotel quality. Was not a fan of the way the comforter was easily exposed. Wasn't in a traditional duvet cover and could see the stains of the actual comforter when the sheet was pulled at certain angles.
Poor

Oct 2016

2.0

AWEFUL EXPERIENCE - HORRIBLE STAFF

arrived with paid in full advance confirmation and correct booking details and was told (rudely) by front desk that they could not find it and were "full" . They did nothing to solve the problem and left me to find a new hotel last minute, exhausted, late at night in the most expensive silicon valley area in the country costing me over $500. I am a frequent business traveler and have never experienced such aweful hotel service in my life. This hotel should be ashamed of itself and should evaluation its purpose and focus going forward. I would go as far as to say people should be fired for the way they mishandled such a basic customer function like this. Will never return to this service shithole again and would not recommend it to my worst enemy.
Good

Aug 2016

8.0

Pillows were hard, get softer pillows
Excellent

Aug 2016

8.5

We had stayed here a year ago because the location was perfect for us. It was undergoing renovations at the time. They are done now and the place looks really nice. The complimentary breakfast is great.

It seems as though the finishing touches of the renovation are not done. Our room could have used a dresser or at least some more drawer space. They should have replaced the mattresses.
Excellent

Jul 2016

10.0

homey, nice decoration, clean, good location.

The cleanliness, the simple yet nice decoration, the courteous personnel.

nothing, really.
Excellent

Jul 2016

9.4

Friendly Staff

The staff are very welcoming and accomodating. They always answered any questions with a smile, and were very quick to respond to any needs we had. The room was very clean, but there was street noise during the day. They had a nice breakfast in the mornings.

Difficult finding restaurants to go to. They need to have a restaurant guide/intertainment guide in the room. When we asked about places to eat, they were very accomodating and even gave us some coupons to use.
Excellent

Jun 2016

8.2

Nice Hotel but need a car

The room was very nice & comfortable for a business trip. The breakfast, free wifi & gym were nice perks.

The shower was weak. The refrigerator in the room was a bit noisy when the motor kicked in. And the freezer leaked water into the frig section. There are only two restaurants near by, which I don't particularly care for that type of food. They don't look that great either. So I had to drive if I wanted anything, groceries, restaurants or pharmacies.
Excellent

Apr 2016

8.5

Great place, except for road noise

Nice remodeled room, minus the bathroom. Staff really helpful and was in a good location close to restaurants and shopping.

There is a ton of road noise all day and night from cars and trucks. Sounds your windows were open all night. They should've upgraded the windows to block this noise.
Good

Feb 2016

6.8

Terrible front desk Help/Did not get the room I bo

The room was clean, location was good. Place was nicer after their recent construction. The Housekeeping staff was great.

Booked a room with two Queen beds, even called earlier in the day and confirmed. When I arrived, was told there was only single King bed rooms available, no help at all at the front desk.
Mediocre

Nov 2014

4.0

Staff were very nice. Easy Access from Highway. OK Parking without a fee

Noisy-Noisy! Sounded like they were cleaning above my room until midnite. The upgraded room look nice but the quality is not there. Probably won't be staying there again
Okay

Jul 2014

4.6

The hotel was decent at best . My problem with the Hotel was it smelled like mold " severely " I'm also allergic to mold . So it triggered a severe sinus infection and cough . I didn't sleep . And I had to leave my job early due to this .

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