4.0
Not a great start to our vacation. The sixt representative at the airport counter was extremely unhelpful. I already booked the car online but when this man gave me the amount due for the rental he included the sixt rental coverage. I had selected no online. When I told him I did not want the rental coverage and I asked if my personal insurance would suffice to cover the car he just answered “I don’t know”. I asked him if other people usually decline the sixt insurance and he also said “I don’t know”. Also on the bill was a “premium location charge” of around $30 which apparently is for renting the car from the airport, however when I made my rental booking beforehand this charge was not on the price. I asked him about it and he said it was standard, but again, if it is standard then why wasn’t it on my initial reservation charge? Lastly, the representative asked if I wanted an automatic or manual transmission. I said manual. When we got to our rental car it was an automatic transmission. This employee is representing your brand very poorly. All the surrounding customer service representatives seemed more interested and helpful with regards to their jobs. This man who helped us was awful at his job.Reviewed 3 May 2023
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10.0
Great car and easy process. Thanks!Reviewed 21 Mar. 2023
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6.0
at Kayak site, I thought I was go to ther next step and choose insurance but instead the booking got finished! there was no option to choose insurance variant at the time of booking. the Sixt site did not allow to see what isurance type is in the package and did not allow to add insurance either. I considered cancelling but there was no info if it is possible for free or at a fee. the insurance rates at the desk were rip-off.Reviewed 25 Feb. 2023
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2.0
The car was used by a smoker before. I was able to drive only with an open window- which was not the best option in winter. And the brake system was definitely not in a very good condition, to say the leastReviewed 21 Feb. 2023
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8.0
the car had a yellow warning light when we got him and he was missing some engineoil It was difficult to reach someone for assistance in the pick up parking place. no assistance phones where working in the parking place. I had to go back to service desk at the airport and get new car. then the new car was not in the parking place where it should be so I had to go back to the service desk to get the right parking place where the car was so finally we could start the journeyReviewed 13 Feb. 2023
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8.0
I was charged for one extra day because I wanted to pick the car up earlier, but it wasn't available when I arrived early. Other than that, I thought the drop off process was very easy and I liked the carReviewed 5 Sep. 2022
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4.0
We had 2 cars reservations we made in Kayak website for our trip to Europe. When we got to Sixt at Munich, they told us our reservations are without any insurance for the cars.... We tried to explain to them that according to our reservations in Kayak website we need to have basic insurance, but they were very stricted, and asked us to add... 350€ for each car for the insurance! The cars were great, and the drop off service very efficient, but the value for money, after this addition, was not so good.Reviewed 1 Sep. 2022
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10.0
Really fast serviceReviewed 5 Jul. 2022
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2.0
It turns out that if you come more than one hour past the time of your reservation, your reservation is voided and you are charged a much higher price. That is basically a scam, since it's hard to know exactly when you'll arrive on an international flight.Reviewed 21 Mar. 2022
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4.0
What I liked: pretty fast pick-up What I did not like: I was billed charges which were not agreed: refuelling service + higher rate for upgrade choice than what was offered me.Reviewed 13 Jan. 2022
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10.0
Drop off not clearly indicatedReviewed 12 Dec. 2021
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10.0
The agent that helped me was excellent! And the car I rented was terrific -- a Mazda. I will rent from Sixt again the next time I'm in Munich.Reviewed 5 Nov. 2021
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